Volkswagen of Downtown Chicago - Service Center

2000 VW Jetta Radio Professional dealership. Same day in and out service. Robert sent me a text while I waited to keep me abreast of my status. My radio lost power. A fus Professional dealership. Same day in and out service. Robert sent me a text while I waited to keep me abreast of my status. My radio lost power. A fuse in the rear of the radio had to be replaced. I left with my sounds. I drove home and after setting my channels I noticed static. I came back to the dealership. Robert had the tech check the radio again and he noticed a faulty wire connection. I was back out in 15 minutes thereafter. More

Great Service Experience My service consultant was Oscar, he was very professional and courteous. I felt completely at ease about my car service. In my previous visits, I've My service consultant was Oscar, he was very professional and courteous. I felt completely at ease about my car service. In my previous visits, I've had the same experience. Servando, my service consultant was professional and courteous as well. They are very prompt and give great approximation times for when your vehicle will be ready. More

Great service from start to finish. I was taken care of from the time I picked up the phone to schedule an appointment till the time my vehicle was returned to me. from start to finish. I was taken care of from the time I picked up the phone to schedule an appointment till the time my vehicle was returned to me. More

Heriberto is AWESOME! Professional! Efficient! Very Nice! I was only in for my car to be serviced. I specifically asked for Heriberto because he is AWESOME! Service with Professionalism, TIMELINESS & A SMIL I was only in for my car to be serviced. I specifically asked for Heriberto because he is AWESOME! Service with Professionalism, TIMELINESS & A SMILE! ???? More

Great attitudes and follow up Great team! Herberto was great with communications and follow up. The entire team was very courteous. Shuttle driver was prompt as well. Didn't have Great team! Herberto was great with communications and follow up. The entire team was very courteous. Shuttle driver was prompt as well. Didn't have to wait. Thanks. More

latest visit Great service and professional workmanship; they meet your time schedule. problem free experience from start to finish. highly recommended for sales a Great service and professional workmanship; they meet your time schedule. problem free experience from start to finish. highly recommended for sales and service. Use them exclusively to service my vehicle. More

Helpful, friendly people Everyone I encountered was helpful and kind. I could not ask for a better place to do business with for car buying and service. It was a very good Everyone I encountered was helpful and kind. I could not ask for a better place to do business with for car buying and service. It was a very good experience. More

great service! VW service is excellent, with clear upfront estimates, good communication, and great repair work. I have an older GTI and have found all the members o VW service is excellent, with clear upfront estimates, good communication, and great repair work. I have an older GTI and have found all the members of the VW service team are very helpful and knowledgeable in resolving problems with my car. Thanks! More

Excellent service at FJ VW. I'm very satisfiedwith the way oscar and the guys at the service department handled my situation. since the time when I entered the service department I'm very satisfiedwith the way oscar and the guys at the service department handled my situation. since the time when I entered the service department until I got the vehicle. More

Very pleased Communication was excellent. No surprises. Appreciated the free shuttle. I made an appointment for a free first time customer inspection of my 2 Communication was excellent. No surprises. Appreciated the free shuttle. I made an appointment for a free first time customer inspection of my 2003 VW Jetta. Heberto was my service advisor. He was friendly, professional, knowledgeable and thorough. I left my car for the day and Heberto kept me updated as to the progress of the inspection and the final results of the inspection. Nice work. More