Volkswagen of Downtown Chicago - Service Center

All was smooth and easy Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot w Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot was very nice and professional. More

Outstanding service Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortabl Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortable while I was able to work on some things. More

Jose Garcia is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to deal with and stay in touch with customers More

Service Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. More

Best service ever As always Robert Negrate gives great service. He always gives his best. Keep up the good work. I always get in and out fast Great place. As always Robert Negrate gives great service. He always gives his best. Keep up the good work. I always get in and out fast Great place. More

These guys are the best hands down I have been to a number of dealers and these guys are hands down the best. First off they take you and get you done no matter what. Techs are excellen I have been to a number of dealers and these guys are hands down the best. First off they take you and get you done no matter what. Techs are excellent and the advisors and managers are super friendly and go out of there way to help you. Just a amazing experience More

Met all expectations Processed on time for same day appointment. Courteous staff advocate for warranty work. Shuttle service courteous , convenient and prompt. Will return Processed on time for same day appointment. Courteous staff advocate for warranty work. Shuttle service courteous , convenient and prompt. Will return for service post warranty period. More

Fast and friendly service I went in to service the recall on my vehicle. Jose, my service technician, realized I actually had two recalls that needed service. He quickly checke I went in to service the recall on my vehicle. Jose, my service technician, realized I actually had two recalls that needed service. He quickly checked my car in and took me to the waiting area. He made sure I felt welcome to have any of great selection of pastries, coffees, and teas. The waiting area was clean and had plenty of magazines, a television, and free Wi - Fi. When my car was done he came in to get me and took me to the car. I also received a complementary car wash. Very happy with the service. I will definitely recommend my friends. More

My service experience was excellent! Adam was great in helping me with my service on my Tiguan, when I pulled in, they were waiting for me since I had an appointment. The 20,000 mile mai Adam was great in helping me with my service on my Tiguan, when I pulled in, they were waiting for me since I had an appointment. The 20,000 mile maintenance service was completed at the time he stated it would be ready. It was also nice to have the access to the free shuttle service. More

Timely Dropped off my car around 8:00 am and got it back around noon, the time that I had requested. The service consultant was friendly, proficient, and kn Dropped off my car around 8:00 am and got it back around noon, the time that I had requested. The service consultant was friendly, proficient, and knowledgeable. All concerns and questions were addressed properly. Highly satisfied. Thanks! More