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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,638 Reviews

1,638 Reviews of Volkswagen of Downtown Chicago - Service Center

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November 12, 2015

Efficient and courteous I came in because my TPMS light was on and they told me to come in even without an appointment. I was immediately taken care of, given an estimated ti More

by FSZETO13@HOTMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Servando Lopez
November 10, 2015

Give Them A Raise! Robert was very helpful and efficient. Luciano is the Best at what he does. The other staff were good as well. Everything went according to plan. Give More

by DottyM9005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert C. Negrete and Luciano Gennuso
November 07, 2015

Everyone was a great help. Everyone was kind, gracious, friendly and knowledgable. I never need to go anywhere else! The maintenance crew are complete winners. Every one of them More

by Joshua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember. Please consult my paperwork.
November 03, 2015

Professional and Courteous I was in Chicago for Halloween, and my daughters engine oil light went on (she was due for an oil change, but forgot) So I googled a VW dealership and More

by macklady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lopez
October 29, 2015

took my car in for service Even though I was 30 minutes late for my scheduled service appointment they took me no problem. I was able to drop off my car and pick it up after wo More

by tilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heberto Delgado
October 21, 2015

Good first experience Went in for service, was promised 45- 1 hour and I had my car back clean and all within less than an hour. I truly appreciated the accuracy of estimat More

by Jmckee4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert
October 20, 2015

White Glove Really attentive, kept me up to date, fast and friendly. Timing was exactly what they said and car was ready, clean and finished within that time. More

by VWpst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Servando Lopez
October 18, 2015

Personable and professional Staff person was very professional and personable. He seems to know how to handle customers well. I look forward to future service at your location. More

by bmpdepaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Servando Lopez
October 17, 2015

Nice work Fast and friendly service. They treat you like family that's why they're number one in my book. Every time I come I get treated the same no matter wh More

by Sco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Servando Lopez
October 16, 2015

Great Service Great service and nice work on my car. However, I do miss the donuts in the waiting area during those early 8:00 am morning appointments. More

by TSAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvando Lopez
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