Volkswagen of Downtown Chicago - Service Center

Luis greeted me with a smile and a professional attitude. He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed as promised. Vehicle was returned on time, and with fresh wash. THANK YOU LUIS! More

I have had very good car and client services at this location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works vo location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works volkswagen More

Employees seem indifferent at best. I expressed an issue when I brought in my car, and the service writer said it would be addressed in the recall. It was not and since he never notifie I expressed an issue when I brought in my car, and the service writer said it would be addressed in the recall. It was not and since he never notified the tech of my concern, the issue was not resolved. More

Great service as always and maintenance on my vehicle was done expeditiously. Herberto let me know what needed to be done and gave me a loaner until the work was done. Great customer service from him and the done expeditiously. Herberto let me know what needed to be done and gave me a loaner until the work was done. Great customer service from him and the mechanic working on my vehicle. More

Luis always kept me updated about my car. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. More

Very good customer service! Also they were very helpful calling me when replacements parts arrived for a timely and effective service Also they were very helpful calling me when replacements parts arrived for a timely and effective service More

I took my car in for a warranty repair and it came back with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the repair I noticed a scratch in leather on the steering wheel which was in close proximity to the repair. I immediately notified the service center. They asked for pictures then said they would 'make it right'. They had a leather repair person refinish the wheel. This got black gunk all over the the wheel, including non-leather surfaces. In addition, the scratch was not fixed. I notified them, they asked for pictures, I sent, they said they would 'make it right'. They cleaned the black gunk off but refused to replace the steering wheel ($600) to resolve the scratch. They claimed it wasn't them that caused the scratch. This process took months. The service intake process includes taking photos of the vehicle exterior. I asked to see these pictures, hoping to maybe see the scratch area through the window. After numerous attempts, the photos have been sent. I have no proof they caused the scratch but it's the only blemish on the entire interior and I've noticed smaller food or snot related blemishes on the wheel many times which were all easy to remove - so it's not like I don't notice these things quickly. Of the 25 years I've been driving, I've never had a scratch in my steering wheel like this. If they never intended to resolve the wheel, why waste all my time with the runaround with repeated unanswered calls, texts, and why ask for all the photos? Since the repair, they have solicited a dealer review many times despite knowing all of the above. Considering the mistakes made during the actual repair, the scratch, the runaround, the refusal to repair or provide what little evidence they have, and the pestering for a review, one start seems warranted. More

It's mice and clean. No one comes to check on you and you have to go to them to find information about your vehicle. They Never have loaner cars. I had a issue with rem No one comes to check on you and you have to go to them to find information about your vehicle. They Never have loaner cars. I had a issue with remote starter and all of a sudden it's working. They tell me I was doing something wrong. Really I've had car over 3 years I know how to start remote starter. More

Great customer service and repairs were made in a timely fashion. I love VW Downtown!! What a warm and friendly environment. I live near Beverly, Chicago area and I drive past two VW nearby dealers (Oaklawn fashion. I love VW Downtown!! What a warm and friendly environment. I live near Beverly, Chicago area and I drive past two VW nearby dealers (Oaklawn & Tinley Park) to drive to this location. Keep up the great work!! My Service Advisor Heberto Delgado provides impeccable customer service and advice. My Beetle and I really appreciate you. More

Great help. Quickly addressed my issue and went above and beyond. Recommend to anyone here Quickly addressed my issue and went above and beyond. Recommend to anyone here More