Volkswagen of Downtown Chicago - Service Center

Never followed up with warranty claim. Sent multiple follow up emails to service advisor and also to your service manager with no resolution. Time to find a new dealer to service my vehicl Sent multiple follow up emails to service advisor and also to your service manager with no resolution. Time to find a new dealer to service my vehicle. More

Kelia was wonderful to work with! She was personable, professional and made dropping off my car for service easy and painless! I appreciated her text communication updates. I look for She was personable, professional and made dropping off my car for service easy and painless! I appreciated her text communication updates. I look forward to working with her again. More

Great professional service. The staff is always pleasant. Luis took great care of me.. thank you for great service The staff is always pleasant. Luis took great care of me.. thank you for great service More

Great service. Professional and friendly. Clearly explained service, completed on-time. Quick and easy check out. Professional and friendly. Clearly explained service, completed on-time. Quick and easy check out. More

Had a great experience! The staff was friendly, professional, and super helpful. I’ll definitely be coming back again! The staff was friendly, professional, and super helpful. I’ll definitely be coming back again! More

Excellent service, friendly staff. Impressive waiting room, timely service, kept me updated on status repair Impressive waiting room, timely service, kept me updated on status repair More

My vehicle was misdiagnosed on a previous visit it took the manager a week to return my call after calling four times. Rude and horrible customer service. the manager a week to return my call after calling four times. Rude and horrible customer service. More

There was little to no communication about the factory recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never r recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never receiving a reply. When finally spoke to Luis he told me no messages had been delivered. At 11:30 am he told me he was on the phone with my warranty provider about my coverage and at end of day when I spoke to him to inquire about the status of the warranty repair he told me he had just gotten off the phone with them, which means that one or the other wasn't true. He also told me that the dealership would perform a good will replacement on the console around the stick shift because I explained that the finish was peeling off and was razor sharp. My wife and I have cut ourselves multiple times on it. He then rescinded this offer and tried to quote me for the repair that he said would be complimentary More

Nice people in Service Work was performed perfectly. I’m grateful All my questions were answered I’m grateful All my questions were answered More

Luis was great- he was attentive to my needs and very knowledgeable. His expertise is top notch! knowledgeable. His expertise is top notch! More