Volkswagen of Downtown Chicago - Service Center

Miguel made the process of getting everything resolved as easy as it could be. I appreciated the clear and concise report of work to be done and - despite the unavoidable expense - am happy with the results. easy as it could be. I appreciated the clear and concise report of work to be done and - despite the unavoidable expense - am happy with the results. This VW dealer provides excellent service. More

I have used the service department of this dealership since purchasing my vehicle there six years ago. I return because the service is excellent and is completed promptly. since purchasing my vehicle there six years ago. I return because the service is excellent and is completed promptly. More

Everyone is kind and professional and they want to help fix any problem, big or small. fix any problem, big or small. More

Volkswagen of Downtown Chicago is the place I trust to handle all my car needs. They are thorough and I leave there knowing I'm back on the road and my vehicle is safe. Quality and workmanship is top notc handle all my car needs. They are thorough and I leave there knowing I'm back on the road and my vehicle is safe. Quality and workmanship is top notch. My Service Advisor Luis is awesome, always professional and makes sure I'm well taken care of. More

Miguel was great! Smooth transition from start to finish. Next time customers should have access to a rental right away. Next time customers should have access to a rental right away. More

Luis was very helpful and ensured my vehicle was ready on time . Will be returning soon for future services time . Will be returning soon for future services More

Terrible, I got my car back with screws not screwed back on and this under the hood not put back in place on and this under the hood not put back in place More

I made an appointment. I showed up a little late. There were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy d were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy drop off and not a bad coffee while I waited. More

Great communication and fast service. They were very attentive and even provided a Lyft to my destination. attentive and even provided a Lyft to my destination. More

Great customer service by Adam; he is very professional and efficient. I am very pleased with the service of my vehicle. and efficient. I am very pleased with the service of my vehicle. More