Back

Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,655 Reviews

1,655 Reviews of Volkswagen of Downtown Chicago - Service Center

Sort by
November 24, 2021

2nd time I have asked for prices on the service packages before my scheduled appointment and still did not get the information prior to coming to the dealership. Then the service I signed up for online is More

by muohio33
Customer Service
Price
Recommend Dealer
No
Employees Worked With
idk who I was dealing with, but Adam helped when I was there to get my car and answered my questions directly , Adam Khamsot
Dec 11, 2021 -

Volkswagen of Downtown Chicago responded

We're sorry that you didn't have a completely satisfying visit. If it's possible to have someone from our management team discuss your experience, please reach out to Bill Dolan at 312-628-4848 at your convenience? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 20, 2021

The team at VW Downtown always take very good care of me. Adam is the best to work with!! More

by spencer.jewel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Nov 21, 2021 -

Volkswagen of Downtown Chicago responded

Spencer, Thank you! Adam and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

November 16, 2021

Miguel made the process of getting everything resolved as easy as it could be. I appreciated the clear and concise report of work to be done and - despite the unavoidable expense - am happy with the results. More

by gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
Nov 16, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Gary, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

November 15, 2021

Everyone is kind and professional and they want to help fix any problem, big or small. More

by Caroline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot, Miguel Meza
Nov 15, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Caroline, and for taking the time to leave us this wonderful feedback!

November 15, 2021

I have used the service department of this dealership since purchasing my vehicle there six years ago. I return because the service is excellent and is completed promptly. More

by MOONTOMBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 13, 2021

Volkswagen of Downtown Chicago is the place I trust to handle all my car needs. They are thorough and I leave there knowing I'm back on the road and my vehicle is safe. Quality and workmanship is top notc More

by V93JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Luis and our team. We're glad to hear we delivered such a great experience!

November 11, 2021

Miguel was great! Smooth transition from start to finish. Next time customers should have access to a rental right away. More

by CINDYCONNOLLEY0428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Nov 12, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your feedback, Cindy. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

November 08, 2021

Luis was very helpful and ensured my vehicle was ready on time . Will be returning soon for future services More

by kamelhampton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Volkswagen of Downtown Chicago responded

Kamel ,Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team, and we look forward to working with you again.

November 06, 2021

Terrible, I got my car back with screws not screwed back on and this under the hood not put back in place More

by COREY_198303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Herberto Delgado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to Bill Dolan at 312-628-4848.to let him know the best way to contact you and he will reach out.

November 03, 2021

I made an appointment. I showed up a little late. There were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy d More

by JACK P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

...
71
...