Volkswagen of Downtown Chicago - Service Center

2nd time I have asked for prices on the service packages before my scheduled appointment and still did not get the information prior to coming to the dealership. Then the service I signed up for online is before my scheduled appointment and still did not get the information prior to coming to the dealership. Then the service I signed up for online is not even provided by the dealership I was at. Once inspection was completed, I asked two questions that the technician was unable to answer. Additionally, I asked for the explanation that was given to me over the phone, to be included in the estimate report. The techican was hestitate to do so. After being hung up on twice(probably by mistake), I just came up to the dealership to get my car to take it somewhere else. I asked the other technician the same questions, and he was able to answer them on the spot. What he told me, if I known previously, I would have gotten the service completed at Volkswagen, but now I need to get this sevice completed somewhere else before the holiday travels. Lastly, I was told via text my car was ready to be picked up, however when I got there, I had to wait an additional 15-20mins after paying for my car making me late for another appointment I had. Overall bad experience. More

The team at VW Downtown always take very good care of me. Adam is the best to work with!! Adam is the best to work with!! More

Miguel made the process of getting everything resolved as easy as it could be. I appreciated the clear and concise report of work to be done and - despite the unavoidable expense - am happy with the results. easy as it could be. I appreciated the clear and concise report of work to be done and - despite the unavoidable expense - am happy with the results. This VW dealer provides excellent service. More

Everyone is kind and professional and they want to help fix any problem, big or small. fix any problem, big or small. More

I have used the service department of this dealership since purchasing my vehicle there six years ago. I return because the service is excellent and is completed promptly. since purchasing my vehicle there six years ago. I return because the service is excellent and is completed promptly. More

Volkswagen of Downtown Chicago is the place I trust to handle all my car needs. They are thorough and I leave there knowing I'm back on the road and my vehicle is safe. Quality and workmanship is top notc handle all my car needs. They are thorough and I leave there knowing I'm back on the road and my vehicle is safe. Quality and workmanship is top notch. My Service Advisor Luis is awesome, always professional and makes sure I'm well taken care of. More

Miguel was great! Smooth transition from start to finish. Next time customers should have access to a rental right away. Next time customers should have access to a rental right away. More

Luis was very helpful and ensured my vehicle was ready on time . Will be returning soon for future services time . Will be returning soon for future services More

Terrible, I got my car back with screws not screwed back on and this under the hood not put back in place on and this under the hood not put back in place More

I made an appointment. I showed up a little late. There were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy d were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy drop off and not a bad coffee while I waited. More