This dealership was not a bad place to visit while I was in, but through my process of working with a particular salesman I was insulted and talked to in a very unprofessional manor. Six months ago, I went into VW of Downtown LA and met with a salesman. He was friendly, but a little pushy for my taste. We were down to working on numbers and I was simply not ready to get a car. Fast forward six months, and I was ready for my new VW. I came back to the same salesman as I am a loyal person. We had a meeting set for a Satruday, and although it was his day off he SEEMED happy to come in and help. A few hours before my meeting I received a text message simply to confirm the appointment. As a savvy customer I called a few other dealers in the area to get basic pricing so I didn't walk in with nothing. I let the salesman know that I did so, and I can tell via text he was upset. In response to my text about shopping other dealers I received a text message stating this: "whatever...just bring the quotes with you. I've spent too much time with you and I don't want to come in on my day off like last time for nothing." This is no way to treat a customer who six months ago wasn't ready to buy a car, but that day was. I was blown away the moment I read that message, and I turned my back on this dealership and never looked back! I ended up going to a dealership out in Covina based on a recommendation by a coworker, and even though it was a trek, it was completely worth it. Anyone in the market for a new or used VW, make your way out to Bozzani VW! I promise you won't regret it.