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Volkswagen of Fairfield
Fairfield, CA
41 Reviews
Volkswagen of Fairfield is the second dealership owned by Fairfield Automotive Partners, a partnership between two family-owned businesses – the Denver-based Schomp Automotive Group and Third Set Partners, an African-American company based in Northern California.
Volkswagen of Fairfield operates under the One Price. One Person. One Hour.® philosophy, and offers guests “A Better Way” to experience auto sales and service.
“A Better Way” means providing guests with a superior experience while creating a healthy work-life balance for employees with excellent career training and advancement opportunities. It also includes robust community involvement and philanthropy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 41 reviews
April 26, 2024
I love how this dealership does business, from begging to end it was low pressure and felt totally transparent and unlike any dealership I’ve worked with previously (and I’ve worked with many of them) Ken end it was low pressure and felt totally transparent and unlike any dealership I’ve worked with previously (and I’ve worked with many of them) Kennneth was amazing to work with and the only person we had to deal with from start to finish. He listened and made us feel like he was working for us instead of against us like it had been my experience with most car sales people. In addition he went above and beyond showing us the car remotely, sending videos, patiently answering our questions and sending all the documents we requested. allowing us to make a decision and purchase the vehicle completely remote. He even delivered the vehicle personally to my home and picked up our trade-in. We did not have to come to the dealership at all! You gained a repeat customer and will send you as many referrals as I can. Thanks PS. Give Kenneth a deserved raise/bonus. More
by em
Employees Worked With
Helpful April 25, 2024
I really wanted to trust this dealership but unfortunately after less than 60 days after spending over $15,000 on a used car I am having to pay over $6,000 in repairs that their service departme unfortunately after less than 60 days after spending over $15,000 on a used car I am having to pay over $6,000 in repairs that their service department ignored and hid. DO NOT TRUST THESE PEOPLE - I brought the car in two weeks ago for these issues, they said they fixed the problem and here I am just two weeks later and now all the sudden the car needs $6,000 in repairs that were not there two weeks ago? DO YOURSELF A FAVOR AND DO NOT BUY A CAR HERE!!! PLEASE READ ALL THE 1 STAR REVIEWS THIS IS THEIR MO - what kind of horrible people do this? Disgusting Contacting ever other 1 star review left on every review site I can find, every local TV station that is willing to here that this place scams good people. Wrong is wrong and I am going to everything in my power to make sure you don't victimize any one else. You should have done what was right VW of Fairfield, shame on you. More
by Amyportje
April 25, 2024
Made my purchase so easy very friendly group of people great selection of cars will definitely go back there great selection of cars will definitely go back there More
by karinawilcox22
Employees Worked With
April 23, 2024
Emily definetly went the extra mile! She said she was going to find the vehicle I was looking for and she did just that! I am SOOOOO HAPPY with my new jeep wrangler unlimited Sahara and She said she was going to find the vehicle I was looking for and she did just that! I am SOOOOO HAPPY with my new jeep wrangler unlimited Sahara and the whole process couldn't have been easier! Thanks again to Emily and her team at VW of Fairfield! More
by jpadamson
April 10, 2024
Candy helped me get the truck I wanted. She was knowledgeable and took time to explain no pressure. I love my truck. She was knowledgeable and took time to explain no pressure. I love my truck. More
by ichigomilk1
Employees Worked With
March 31, 2024
terrible service and abuse of consumer charges, absolute despotism towards customers and racism when being treated despotism towards customers and racism when being treated More
by Rosa Baltazar
Employees Worked With
March 28, 2024
Working with Mike was a fantastic experience. Great customer service and made buying a car a very pleasurable and seamless experience. 10 outta 10 Great customer service and made buying a car a very pleasurable and seamless experience. 10 outta 10 More
by ronangold
March 19, 2024
I had a great experience at Fairfield of Volkswagen and the dealership owes that to Mike. Mike was easy to reach and clear on next steps as he walked me through the car buying experience. the dealership owes that to Mike. Mike was easy to reach and clear on next steps as he walked me through the car buying experience. More
by iamjoegarcia
March 15, 2024
Susie sales rep was awesome she is the best I enjoyed working with her on purchasing my Tesla model s working with her on purchasing my Tesla model s More
by Cass
March 01, 2024
Wonderful people Mike was the best had the best experience. He made me feel very special and answered every question patiently experience. He made me feel very special and answered every question patiently More
by mouse15jc.jc@gmail.com
Employees Worked With
