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Volkswagen of Fallston

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.7
335 Reviews
About Volkswagen of Fallston Serving Harford County for over 50 years!! Volkswagen of Fallston, formerly Cook Volkswagen, has been serving Harford County and the Baltimore, Maryland area for over 50 years. Introducing the new VW of Fallston – where we're combining clear, upfront Sonic Automotive Pricing with nationwide inventory and exceptional customer care. It’s the same amazing staff and location, now powered by Sonic Automotive. We put more Volkswagens on the streets of Harford County than anyone else. Our friendly team is here to assist, not dictate the sale. Visit our store to have all your questions answered, or shop thousands of new and pre-owned vehicles online. In all ways, you drive the sale.
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2110 Belair Rd

Fallston, MD

21047

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Showing 335 reviews

April 04, 2026

My service rep was not in never made appointment for me. He showed up at 11am. My appointment was 9 am. More

by vrajca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Price
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2026 -

Volkswagen of Fallston responded

Hello, We regret to hear you had this experience with us, and we would appreciate the opportunity to speak with you directly. Please reach out to our General Manager at (833) 361-5368 at your earliest convenience so that we can work to make things right.

April 04, 2026

Atendimento é vários idiomas Super dedicados Qualidade do local 100% Só o tempo de espera. Foi loga More

by cleiton.apn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2026 -

Volkswagen of Fallston responded

¡Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros! ¡Estamos deseando volver a darle la bienvenida!

April 02, 2026

A crazy $200/hourl service rate. Don’t know what world they are living in. More

by chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy
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Apr 07, 2026 -

Volkswagen of Fallston responded

Chase, thank you for sharing your thoughts with us. We appreciate your feedback and hope you'll consider returning to experience our trustworthy service again.

March 31, 2026

They helped me when no one else would. I really appreciate all the work they did on my car. They were very professional and nice. More

by takila.reese24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oswaldo Gonzalez
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Apr 04, 2026 -

Volkswagen of Fallston responded

Thank you for trusting us to help with your car. We're thrilled that you had a positive experience with our team. We truly appreciate your kind words and hope to see you again!

March 25, 2026

Great experience overall. The team was professional, knowledgeable, and kept me informed throughout the process. My car is running perfectly now — highly recommend their servi More

by SILWALRABIN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam Hash
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Mar 28, 2026 -

Volkswagen of Fallston responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our team. We always strive to keep our customers informed and provide top-notch service. Thanks for recommending us!

February 18, 2026

I went to three dealerships this day. Volkswagen of Fallston was the easiest to work with. William was great to work with I made the buying process simple. More

by Lnelson08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William
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Feb 21, 2026 -

Volkswagen of Fallston responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.

February 08, 2026

Sales, mangers, and finance all first rate. Couldn't have hand picked any better. Friendly and professional, they made the sales process comfortable and stress free. More

by Zee H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa was truly master class. Absolutely rate her 20 stars.Absolutely 20tinal sale she was professional and non-confrontationalrive to negotiations andthe test drive to negotiation and the final sale she was professional,reasonable andthe testthe test
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Feb 11, 2026 -

Volkswagen of Fallston responded

Zee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.

January 10, 2026

If you are looking to buy a car ask for Phil. He was great to work with More

by Chrispotler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa
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Jan 13, 2026 -

Volkswagen of Fallston responded

Chris, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

January 09, 2026

Responsive dealer to service inquiries. Polite staff and friendly dealership to do business with . Clean waiting area. More

by MD Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
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Jan 13, 2026 -

Volkswagen of Fallston responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We do hope we can be of assistance in the future. Take care!

January 04, 2026

This should have been an easy, positive car‑buying experience. Marvin, the sales manager, was excellent—professional, honest, and great to work with. Jazmin was friendly (though very sales‑forward), a More

by VWBuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marvin, Jasmine, Matthew, and their boss
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Jan 07, 2026 -

Volkswagen of Fallston responded

Hello, Thank you for your feedback. We appreciate the opportunity to clarify the situation. At your request, we had already initiated financing through your preferred bank directly with the lender. Unfortunately, once the electronic funding process is started by the bank, the dealership is no longer able to accept a separate paper check for the same loan, terms, rate, and amount, as doing so would result in duplicate funding, which is not permissible. We understand that you spent additional time at the bank, and we’re truly sorry for that inconvenience. Our team communicated that the electronic transfer had already been initiated and explained why we could not honor a separate check once that process was underway, but we regret that this was still frustrating and time-consuming for you. We value your business and appreciate you recognizing the efforts of our sales and finance team. Your feedback regarding communication and experience has been noted, and we will continue working to make future transactions as smooth and transparent as possible. — Volkswagen of Fallston Management

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