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Volkswagen of Fallston
Fallston, MD
342 Reviews
About Volkswagen of Fallston
Serving Harford County for over 50 years!!
Volkswagen of Fallston, formerly Cook Volkswagen, has been serving Harford County and the Baltimore, Maryland area for over 50 years. Introducing the new VW of Fallston – where we're combining clear, upfront Sonic Automotive Pricing with nationwide inventory and exceptional customer care. It’s the same amazing staff and location, now powered by Sonic Automotive.
We put more Volkswagens on the streets of Harford County than anyone else. Our friendly team is here to assist, not dictate the sale. Visit our store to have all your questions answered, or shop thousands of new and pre-owned vehicles online. In all ways, you drive the sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 342 reviews
June 17, 2026
Ozzie was the only person at the service desk that was checking on drop offs and answering the phone. Another gentleman did come sit at the desk but told everyone that he could only help with new drop off checking on drop offs and answering the phone. Another gentleman did come sit at the desk but told everyone that he could only help with new drop offs that he could not answer any question if Ozzie had checked us in. Next day when I went back to pick up my car because it was not taken in the shop for service until 4pm and I had a 930am appointment, there was Ozzie, the same gentleman from the day before, and a young lady, and myself along with other people that came in after me were told the same thing I was told the other day that if we were there for pickup that Ozzie would have to help us More
by Conowingo4
Employees Worked With
Ozzie
May 30, 2026
Overall I was satisfied with this VW dealership nestled in beautiful Harford County, Maryland. This was my first oil change and service purchase with this dealership. The dealership was neat and clean and in beautiful Harford County, Maryland. This was my first oil change and service purchase with this dealership. The dealership was neat and clean and the refreshments were plentiful. The young lady existing me went out of her way to explain the process and to ensure I was given great customer service. My previous experience with dealerships and oil changes is the technician would come to share the assessment of the vehicle and tell me the remaining time period. Also, I would get a sticker to let me know the mileages and the next upcoming oil change. I was told the vehicle reminds me automatically. Ironically, another tire was losing air. I guess I will have to return. Overall the services went well. More
by MarylandGurlSCworld
May 27, 2026
Great customer service. Very detailed and upfront about the services that were needed. The wait time was exactly what they said it would be. The atmosphere was very clean, c Very detailed and upfront about the services that were needed. The wait time was exactly what they said it would be. The atmosphere was very clean, comfortable and welcoming. More
by bethenaandrews
Employees Worked With
May 23, 2026
I had my vehicle serviced at fallston and they treated me like family. Liam Hash helped me tremendously with understanding my repair and Michael Morrison GM of service took my original call and he made me fe like family. Liam Hash helped me tremendously with understanding my repair and Michael Morrison GM of service took my original call and he made me feel safe, nice at the time I truly needed to know I was in good hands and Mike did that. Thank you fallston team for your help More
by Cmilliken1979
May 14, 2026
Always upfront and communicative with the service that is needed on my car. Fair pricing and quick service. needed on my car. Fair pricing and quick service. More
by nicolenistico
Employees Worked With
April 27, 2026
I’ve spent over 4,000 dollars and just picked my car up yesterday. The same thing has happened three times. Within 2 miles engine light comes back on. I’ve had it towed once because they didn’t do it right yesterday. The same thing has happened three times. Within 2 miles engine light comes back on. I’ve had it towed once because they didn’t do it right. Have to call them again this morning. I’m one month out of warranty. More
by donna.baker
Employees Worked With
April 04, 2026
My service rep was not in never made appointment for me. He showed up at 11am. My appointment was 9 am. He showed up at 11am. My appointment was 9 am. More
by vrajca
Employees Worked With
April 04, 2026
Atendimento é vários idiomas Super dedicados Qualidade do local 100% Só o tempo de espera. Foi loga Qualidade do local 100% Só o tempo de espera. Foi loga More
by cleiton.apn
Employees Worked With
