Volkswagen of Fallston

Excellent!! Our sales Rep Basil was awesome! He was attentive to our needs and expectations. Never any high pressure tactics like most dealerships and reps that Our sales Rep Basil was awesome! He was attentive to our needs and expectations. Never any high pressure tactics like most dealerships and reps that we visited. The entire staff at Cook Volkswagen was awesome..... Evan, Josh, Robert and everyone was kind and friendly. We will be recommending Cook to all of our family and friends. More

My new VW purchase This was my second purchase at Cook VW--Karra was most helpful, knowledgeable, going the extra mile to see me through the buying process. Joshua was a This was my second purchase at Cook VW--Karra was most helpful, knowledgeable, going the extra mile to see me through the buying process. Joshua was also very knowledgeable, easy to talk with and helped me complete the finance portion of the purchase. Thank you All! More

Amazing service With all the dealerships to choose from, Cooks VW sets it's self apart with outstanding deals and amazing customer services. Our sales person Kara was With all the dealerships to choose from, Cooks VW sets it's self apart with outstanding deals and amazing customer services. Our sales person Kara was 5 stars all the way!! More

Very knowledgeable salesperson Salesperson Karra was very knowledgeable and helpful in finding me the right vehicle for me. Sales manager Josh did a good job of getting the price wh Salesperson Karra was very knowledgeable and helpful in finding me the right vehicle for me. Sales manager Josh did a good job of getting the price where I needed to be and made sure I got a few extras for the car including giving me a cool VW sticker that was one of his personal ones. More

Great Buying Experience Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting at Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting at the front door, the test drives all the way through financing, Cook made it all easy. If you need a new or used car call Teena, She was very accomadating. She had no issue with my taking the car to my mechanic for a informal inspection, and she even had Cook staff pick up my trade as well as having the vehicle delivered to my home since I was not driving my car. The Finance dept, found me a spectacular rate and payment plan that works for me. Could not be happier. More

See Teena Teena was a big help to me in buying back my diesel and getting me into a new car. Very professional and personable. Friendly staff. Teena was a big help to me in buying back my diesel and getting me into a new car. Very professional and personable. Friendly staff. More

Bait and Switch the Price They list the cars for prices you can't buy them for. There excuse is all dealership use this practice. They list 2017 Ford Fusion for $16988 The sal They list the cars for prices you can't buy them for. There excuse is all dealership use this practice. They list 2017 Ford Fusion for $16988 The salesmen Mike texted me the price of $18900 plus taxes and tags. Could not even give me a phone call. I called the owner Mr. Cook no reply. Will never give them any business or a single dollar. Highly recommend you spend you money elsewhere! There name should be Crook's VW of Fallston Dave Cunningham More

Pulled the old Bait and Switch on Us! Called about a great ad for a 2005 Sable for my 17 year old daughter and made an appointment to come in to test drive it the next day. As soon as I g Called about a great ad for a 2005 Sable for my 17 year old daughter and made an appointment to come in to test drive it the next day. As soon as I got there we were told that we would not leave there that day with the car and that it wasn't inspected yet, but had other cars to show us. One was disgusting! Seats all ripped up, etc. Then sales girl wanted to show us two cars that were much newer, which yes were nice. No one could tell us the prices of these cars! How hard is it to look in computer system?? Then the very rude manager came over to us and told us how much it would be monthly. Which is not what I wanted to know. How much were the cars???? It seemed like they did not want to sell me the car I intended on buying...and paying CASH for! They wanted me to purchase a newer used car and pay 60 months for a car. NO THANK YOU! Yeah still waiting on that call for the Sable. Been a week. DO NOT BUY FROM THEM! Cook's are CROOKS! No integrity whatsoever. Sorry I wasted my time there! More

The Best!!!!!!!!!!!! Teena Cardoni was awesome! NO GAMES! I had been to 20 dealers, and Teena made me feel comfortable from the start. Thank you Teena and Cook VW!! Teena Cardoni was awesome! NO GAMES! I had been to 20 dealers, and Teena made me feel comfortable from the start. Thank you Teena and Cook VW!! More

Amazing Teena Cardoni is a breath of fresher air!!! She worked hard and got me approved. Never once did she give up on me. Never once was I unsure of what was Teena Cardoni is a breath of fresher air!!! She worked hard and got me approved. Never once did she give up on me. Never once was I unsure of what was happening. Her and the staff were like a second family and I could never thank her enough. If anyone needs a car go see Teena Cardoni at Cook Volkswagen. Unlike other people she is beautiful and honest and she gets the job done. More