
Volkswagen of Fallston
Fallston, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Awesome experience As I'm sure everyone is aware, the car buying process can usually be very overwhelming, and certainly scary for most people. But especially for those As I'm sure everyone is aware, the car buying process can usually be very overwhelming, and certainly scary for most people. But especially for those who are young, as I am. As a 20 year old, who is making a giant commitment and purchase on a vehical that they want to last for quite some time.. It is very reassuring to have people like Teena from this dealership to help you along the way. I walked into cooks Volkswagen a few days ago worried out of my mind that the car of my dreams just wouldn't be realistic for me. But between Teena and John they made my dream come true, and did everything in their power to help get me into my brand new Volkswagen Tiguan. Teena has a great personality, and went above and beyond as a sales person to really please me. And John worked very hard and helped me much more than I'd ever expect possible, to be sure I left today satisfied with my vehical at the best price he could give me. I am very thankful that I met these two, and that they could really help me get all I had hoped for. More
Excellent Buying Experience I purchased a 2017 Golf Alltrack Thanksgiving week and had another great experience at Cook VW. My family has done business with Cooks for decades an I purchased a 2017 Golf Alltrack Thanksgiving week and had another great experience at Cook VW. My family has done business with Cooks for decades and we have always had a great buying experience. Teena and Josh in sales, and Josh in finance, were a great team that made the purchase experience painless. If you are in the market for a crossover wagon such as the Audi Allroad or Subaru Outback, take a look at the new Golf Alltrack. It is priced to compete head to head with the Subaru and is superior in several categories to include the infotainment system. The base infotainment system is outstanding and easy to operate. We also love Cook's service department. More
Above and beyond My recent experience at Cook Volkswagen was a pleasant buying experience. I have been in the market to upgrade my daughter's first car, Convertible Ne My recent experience at Cook Volkswagen was a pleasant buying experience. I have been in the market to upgrade my daughter's first car, Convertible New Beetle. When had been getting the Beetle serviced at Cook for the last six years and completely satisfied with the service team as well as VW. Salesman Robert Dawson was very responsive to my initial inquiry and a pleasure to do business with. I am a tough cookie when it comes to negotiating and making big purchases. And I must say, the Cook team was patient, fair and on top of it!! Mr. Dawson was very knowledgeable and went above and beyond. I purchased the car as a surprise and the Cook team made it a special moment by presenting her with the car wrapped in a pretty pink bow. I thank the team and a special acknowledgment to Robert Dawson, Sales and Josh in Finance. More
excellent Wonderful experience. Everyone was kind and very courteous.They made me feel enthusiastic about purchasing a car. They really go beyond the call of du Wonderful experience. Everyone was kind and very courteous.They made me feel enthusiastic about purchasing a car. They really go beyond the call of duty, to make sure you're satisfied. Especially Josh!! More
ROYAL CARPET TREATMENT! I was referred to Teena Cardoni by a friend and I am so glad I made the call to her! After going to several other dealerships and being told I needed I was referred to Teena Cardoni by a friend and I am so glad I made the call to her! After going to several other dealerships and being told I needed a cosigner and more money down, I was highly discouraged. When I called Teena, she immediately made me feel like I was talking to someone I had known all my life. She was warm, welcoming and compassionate to my needs. Due to my work schedule I was forced to cancel and reschedule several times. I fully expected Teena to ignore me but she continued to call and text me, encouraging me to give her the opportunity to make me happy. When I went to the dealership it was like the royal carpet was rolled out for me! I was greeted by an employee who took me straight to Teena, who welcomed me like an old friend. I instantly felt comfortable! Teena took the time to let me look at and drive several vehicles. She provided me with options and didn't pressure me or try to push me into anything. She allowed me time to take the vehicle to show my parents and when I returned, I purchased the car! From my first phone call, through many text messages and emails, right down to signing the contract, I was treated better than I can ever remember being treated. My daddy always referred to me as "Princess" and I have to say, this whole experience made me feel like royalty! From Teena, to the managers and right down to the car cleaner, the environment at Cook Volkswagen was an A+ experience! If you are looking for a car, CALL TEENA AT COOK VOLKSWAGEN! Like me, YOU'LL BE GLAD YOU DID! More
Great service! Robert and josh were so friendly and helpful. They helped me in my decision of buying my first car! They were both patient and so kind. Definitely go Robert and josh were so friendly and helpful. They helped me in my decision of buying my first car! They were both patient and so kind. Definitely go see them to help with your decision! More
Great people Cooks Volkswagen is pbly one of the best dealerships I've been to, even tho I didn't get the exact car I wanted I left a happy customer. Cooks Volkswagen is pbly one of the best dealerships I've been to, even tho I didn't get the exact car I wanted I left a happy customer. More
Easy short sweet happy Bought my jetta wagon here in 2003. 13 years later trading it in for a 2016 Golf Sport Wagon. Very helpful and attentive salesman. Easy to negotiate w Bought my jetta wagon here in 2003. 13 years later trading it in for a 2016 Golf Sport Wagon. Very helpful and attentive salesman. Easy to negotiate with and was able to get my requested interest rate. More
Great Experience! I recently helped my son purchase a year old GTI. Teena Cardoni was our sales person and she could not have been more helpful. They gave us $1400 mo I recently helped my son purchase a year old GTI. Teena Cardoni was our sales person and she could not have been more helpful. They gave us $1400 more on my son's trade-in than the Ford dealer he dealt with the previous day. (The trade-in was a Ford). I highly recommend both Cook and Teena. More
Satisfied Buyer I was in the market for a clean, compact car for a new driver and Teena at Cook VW came through for me. The buying experience was pleasant and I was a I was in the market for a clean, compact car for a new driver and Teena at Cook VW came through for me. The buying experience was pleasant and I was able to take my time in selecting a vehicle to suit my needs. No high pressure sales tactics. Highly recommend. More