Volkswagen of Fallston

Bought a certified used car last Wed that was defective The car I bought I drove to Philadelphia and the hatch popped up in Philadelphia Route 1 traffic. Next morning it happened again in front of the hos The car I bought I drove to Philadelphia and the hatch popped up in Philadelphia Route 1 traffic. Next morning it happened again in front of the hospital and again in Bethesda on Wisconsin Avenue. It's a dangerous car that I thought was certified. I drove far to meet this dealership and thought they were reputable. There is no CD player on the console and no second key. They said I had to order one. With all that I've been through I should get one complimentary. Just saw the $500 coupon and intend on using that. In addition, there is something more wrong because there is so much road noise, it sounds like I am in a DC3. Not a relaxing drive at all. There is a 30 period and I intend on using that. I was fully intending on returning next year but this is a red flag. I'm editing this review today 7/31/15. Teena is great and made the purchase painless. She always responds to my calls and emails and her great reviews was the reason I drove upp here from DC. She even gets back to you when she's on vacation. Right on! If there is a problem her manager works hard to please. The car was noisy and the mechanics that Teena got said it was from cupping so he offered to pay for 2 new tires. Really nice people. I like how he said we made a mistake and wanted to make it up to me More

Suv of our dreams Would like to say thank you very much for making our buying experience very smooth at Cooks VW of Fallston! A big shout out to Christina Webster for g Would like to say thank you very much for making our buying experience very smooth at Cooks VW of Fallston! A big shout out to Christina Webster for getting us into our Nissan Armada! More

2010 Volkswagen GTI Excellent service, helped me find the car of my dreams with a great price ! She was very friendly the whole time and was quick and efficient Excellent service, helped me find the car of my dreams with a great price ! She was very friendly the whole time and was quick and efficient More

Best service EVER!!! :-) Teena Cardoni is a blessing. She put hard work, more than any other dealer, into making sure me and my family left with a great car. Teena Cardoni is a blessing. She put hard work, more than any other dealer, into making sure me and my family left with a great car. More

wonderful experience Truly a one of a kind experience. Not what a expected for a "car salesman" Teena Cardoni was personable and trustworthy which is hard to say about an Truly a one of a kind experience. Not what a expected for a "car salesman" Teena Cardoni was personable and trustworthy which is hard to say about any salesman. Teena was wonderful and warm. Very compassionate and honest about the entire process. I will definitely go back to her!!! More

HYUNDAI ELANTRA SHANNON AND CHRISTINA ARE THE BEST! LENNY IS OK AS WELL, LOL THEY WERE SO FRIENDLY AND HELPFUL AND UNDERSTOOD MY TIME FRAME AND HAD EVERYTHING READ SHANNON AND CHRISTINA ARE THE BEST! LENNY IS OK AS WELL, LOL THEY WERE SO FRIENDLY AND HELPFUL AND UNDERSTOOD MY TIME FRAME AND HAD EVERYTHING READY EACH TIME I WENT TO SEE THE VEHICLE AND FILL THE PAPERWORK OUT. HIGHLY RECOMMEND. More

Christina Webster was professional! she did most of the leg work before I came in for the first time! I was very happy for her work! was professional! she did most of the leg work before I came in for the first time! I was very happy for her work! More

Worst used car buying experience ever. The used car department of this place has provided the worst car buying experience I have ever had. First off whatever Internet price you see add anot The used car department of this place has provided the worst car buying experience I have ever had. First off whatever Internet price you see add another $2,500 to it for shipping, cleaning, and MD inspection. Despite my better judgement I allowed my daughter to purchase from here, and my god what a mistake. To close the sale Mike promised to fix every issue I had with the car (in writing). Once those papers were signed they tried every way possible to get out of holding up their end of the deal. They held onto her car in their shop for 3 weeks to fix a roof leak, replace a mirror, detail the car, and replace a key. In fixing the roof leak they messed up the window sensors. So these warranty repairs began snowballing and believe they dragged their feet as to run out the 30 day warranty. Their main excuse as to why everything was taking so long..."It's too cold out to work on your car". They kept suggesting we pick the car up and bring it back in the spring when its warm out. It took my wife calling and demanding a manager and myself filing a complaint with corporate Volkswagen, that suddenly they were able to make the repairs in a day and a half. And it was at that point the apologies stopped and everyone became rude and straight to the point. More

2012 Infiniti WOW experience I Went into Cooks to purchase a truck because of the change of weather. I was welcomed and greeted by Christina who I had no idea would wow me out my I Went into Cooks to purchase a truck because of the change of weather. I was welcomed and greeted by Christina who I had no idea would wow me out my socks. She is one of the best, her level of salesmanship and patience to customers looking but not fully knowing exactly what they want to purchase exceeds any I've experienced. She answered all my questions, showed me multiple vehicles all in the snowy weather. There was never a rushed feeling or broken smile, she was just willing not to only assist but she also wanted to assure I had what I was looking for. I must honestly say, everyone there was friendly and stuck to their word on everything from the initial welcome all the way to the end of my trip when sitting down with finance. Hands down they are the best in Harford county. More