Volkswagen of Fallston

We spent the afternoon test driving cars with sales rep melissa Cole, she was fantastic. She knew everything there is to know about vw and she negotiated a great deal that we were happy with.  She closed t melissa Cole, she was fantastic. She knew everything there is to know about vw and she negotiated a great deal that we were happy with.  She closed the deal and wrote up the paperwork which was handed to her boss, rich, who entered it into the computer. We then waited an hour for the finance rep Lenny.  When we finally got in to see him he was rude, unshaven and disturbed about having to stay late on a Saturday. We didn't want any of the extended coverage or paint sealer that he was pushing so he looked at us with a scowl and said "hey aren't you going to buy anything extra, that's how I make my money and I got to eat ya know".  He then slid the finance paperwork across the desk. He didn't offer us any options or even tell me what the interest rate was he just asked me if I live I or went to church in harford county because the bank that he wants to use required it, when i said that i didn't he said well you could go to church there someday, thats good enough.  I have a credit score over 800 so I should have some choices in this department.  When I looked at the numbers I noticed that the price of the car was $300 more then we negotiated and the trade value was $500 less.  When I questioned it, lenny grabbed  the paperwork, groaned and left the room.  rich the sales manager returned and said that our sales rep must have misunderstood him because he was loosing too much money on the deal.  Rich knowingly put different numbers in the computer than what was on the signed term sheet and did not come and talk to us about it, he just hoped we wouldn't notice!  Lenny even turned his computer around and showed us the amount they were losing on the deal and any more lose would result in them getting fired on monday morning.  Rich stood in front of us and would not honor the deal that we negotiated and he supposedly approved behind the "curtain".  He said he had to stop the bleeding an he needed the extra $500.  It is this slimy, underhanded behavior that gives car dealers the reputation that they deserve.  Needless to say we walked out.  Melissa met us in the lot and put our plates back on our trade in.  She was very apologetic and professional even after her boss blew her deal.  Melissa is the best thing at cook, if they where smart they would make her the sales manager and get rid of the crooks at cook!  More

I Have been shopping for a car but my past credit history was making it very difficult. I went in to Cook VW and meet Wayne Mekinski and his Mgr. Paul Green. They listening to my problems and with in sev was making it very difficult. I went in to Cook VW and meet Wayne Mekinski and his Mgr. Paul Green. They listening to my problems and with in sever hours I was driving home in the car I wanted to purchase. I would highly recommend this dealership to everyone. More

Our experience on July the 15 and 16, 2013 truly was a pleasant one. Your sales person Ms. Teena Cordoni showed the highest respect,and curdicey of any dealership sales person we have seen in many years. pleasant one. Your sales person Ms. Teena Cordoni showed the highest respect,and curdicey of any dealership sales person we have seen in many years. The service she provided made the purchase of our new 2013 Beetle enjoyable,and confertable. On behalf of my wife Carol; I applaud Cook Automotive for the opportunity to work with such a fine professional as Ms. Cordoni. Yours Truly Mr.and Mrs. Bill Loucks More

In searching for a new car, we visited several dealerships in the Greater Baltimore area, but were disappointed with the lack of professionalism of most of the car salesmen. We felt pressured in s dealerships in the Greater Baltimore area, but were disappointed with the lack of professionalism of most of the car salesmen. We felt pressured in several cases to "buy on the spot" during our first visit to the dealer. Our experience working with Melissa Cole and the team at Cook was quite the opposite. The staff was very friendly and professional from day one. They were persistent, but patient with us in making our final decision on which car to purchase. Melissa and the financial team did a great job working with us on determining the best financial plan for the car and we are very pleased with our decision. I would certainly recommend Melissa and the team at Cook to others. More

I had a really good experience at Cook Volkswagen. They really worked with me to get low interest and affordable payments on my brand new Volkswagen Jetta! They go above and beyond the call of duty. I wou really worked with me to get low interest and affordable payments on my brand new Volkswagen Jetta! They go above and beyond the call of duty. I would definitely shop there again! More

I just purchased a 2013 VW GTI from Teena. She did an excellent job helping me get into the car for a great price! The whole experience was simple and quick. excellent job helping me get into the car for a great price! The whole experience was simple and quick. More

Just bought our 2nd car in 2 months from Cook! We had a smooth process and a wonderful experience. Our salesman, Wayne, was awesome. He was helpful, knowledgeable, and went above and beyond to make sure ev smooth process and a wonderful experience. Our salesman, Wayne, was awesome. He was helpful, knowledgeable, and went above and beyond to make sure everything went smoothly. Highly recommend Cook VW and will continue to buy our cars from them!! More

Thanks to Teena, even though I had NO credit, I was able to get into a brand new, gorgeous, 2013 Jetta with a sunroof and leather interior. The deal I got was amazing, I don't know how she pulled it off, bu to get into a brand new, gorgeous, 2013 Jetta with a sunroof and leather interior. The deal I got was amazing, I don't know how she pulled it off, but I am SO glad I went to her and I will definitely recommend her to anyone who is in the market for a new car! More

I recently purchased a used VW Jetta. From the initial contact to the days following I had a good experience with Cook. My salesperson did a wonderful job explaining all details of my purchase and helpin contact to the days following I had a good experience with Cook. My salesperson did a wonderful job explaining all details of my purchase and helping me to obtain financing for my not so good credit. I would recommend Cook to anyone I know wanting to buy a car. More

DO NOT purchase a vehicle from this dealership i purchased a 2006 subaru which I looked over inside and out thoroughly and test drove i was at the dealership past 10 oclock at night with the salesme purchased a 2006 subaru which I looked over inside and out thoroughly and test drove i was at the dealership past 10 oclock at night with the salesmen lenny trying to get me the payment i had requested. We went back and forth multiple times until the payment was around what i wanted. I was also told that i would have one month with no payment. I purchased the car that night, drove it less than 5 miles and noticed that it had no gas. I then found out a three weeks later that my payment was already over due and that they had switched the paperwork when i signed with the loan officer so now the 5 year loan that i thought i was going to have was a 7 year loan and the amount that i was charged for the car was more than what i agreed upon. They charged a 1500 dollar reconditioning fee which was totally ridiculous because they obviously just got the car and hadnt even washed it or put gas in it. When i contacted the dealership with my concerns about the lies i was told concerning my loan i was told that it was to late and nothing could be done for me. Also it took them well over a month to get the proper registration and tags because i lived out of state and they did not have a legal inspection on the car. They in turn required that i have the vehicle inspected in order to get my tags. One month and a half after purchasing the car the rear differential went, subsequently i again called Lenny at Cook with my concerns about the now broken $15,000 car, he told me since i hadnt purchased the extended warranty nothing could be done for me. The repair ended up costing me $1,000 dollars for a used rear end. I was without the vehicle for almost a month. Two months later the transmission blew, which ended up disabling my car for two more months and costing me $3700 dollars to have rebuilt, in the process of having the transmission rebuilt i also discovered that the wrong fly wheel and clutch were installed on the vehicle prior to me buying it. This discovery was made by my mechanic which i was then told was the reason why the transmission blew. So now not only was i overcharged on the vehicles value but i also am out almost $5,000 dollars in repairs on a vehicle that i have only been driving for four months. My recommendation is if your thinking about buying a used vehicle from COOK TURN AROUND AND RUN IN THE OPPOSITE DIRECTION TOWARD ANY OTHER DEALERSHIP THAT ISNT FILLED WITH LIARS AND CROOKS . More