Volkswagen of Fallston

Maybe this review is a little unfair since I didn't get too far a certainly did buy from Cook, but they are so out of line that I I felt I needed to share what I experienced. I found what looked like a get too far a certainly did buy from Cook, but they are so out of line that I I felt I needed to share what I experienced. I found what looked like a very nice Jetta TDI on Cook's website. I shared my interest with them through the provided web form and Jalen Mcglenn Reitter contacted me. Throughout our conversation, we talked briefly about the price which was the same as listed on the web. From other reviews, I was clued in to ask specifically about the recondition fee which I did. In his first reply when acknowledged there was one but even though I specifically asked he did not tell me how much it was so I called and to my utter amazement found it was $2500. I've heard of dealer processing fees before which are $400 +/- but never have I seen deception like this. Avoid Cook or at least go in knowing there is a huge add on and ask about it. More

The service was excellent. I am very satisfied with the car. The sales team was very helpful. I would do business with cook Volkswagen again. car. The sales team was very helpful. I would do business with cook Volkswagen again. More

I found the employees to be friendly, attentive, caring and professional. No pressure and very fair. I was shopping for a hybrid but didn't know that much about them. During the test drive the salesman and professional. No pressure and very fair. I was shopping for a hybrid but didn't know that much about them. During the test drive the salesman explained all of the features and how it operated he was very informative and helpful. I never felt rushed or pressured it was very conversational. Cook VW has a new happy customer!!!! More

I had just sold my old Celica on Craigslist and I had some cash from my tax return, but I still didn't know if I had enough for a down payment on the New Beetle I wanted. Wayne Mekinski at Cook Motors he some cash from my tax return, but I still didn't know if I had enough for a down payment on the New Beetle I wanted. Wayne Mekinski at Cook Motors helped me to get the deal I needed, he even worked it out so that I could afford a convertible, which is great now that spring is in the air. Thanks Wayne! More

It always feels a little dangerous to walk into a car dealer off the street. I am saving for a new car, and I really wanted to just look at the New Beetle Convertible, but who needs the pressure when the dealer off the street. I am saving for a new car, and I really wanted to just look at the New Beetle Convertible, but who needs the pressure when the salesman swoops down and won't let you go? Like I say, I was just looking, and to my surprise, Bill was cool with that. He was helpful without going all high pressure, he answered all my questions even though he knew I was not going to buy until I have some more money saved. He did help me to realize that I am closer to my goal than I thought, so when I am ready I will be back to see Bill in a minute!” More

We had a great experience at Cook VW with Teena who was friendly, very competent and made the entire experience enjoyable. Everyone at Cook VW made the experience feel like they were genuinely trying to he friendly, very competent and made the entire experience enjoyable. Everyone at Cook VW made the experience feel like they were genuinely trying to help us as opposed to purely "making a sale". Would highly recommend. More

Overall this was a great experience. People were knowledgeable and friendly. We purchased the car and would definitely recommend friends to this dealership. Thank you! knowledgeable and friendly. We purchased the car and would definitely recommend friends to this dealership. Thank you! More

I visited this dealership to purchase a used car. After luring me to the dealership with a low price online, the salesman then informed me that I would have to pay a $1500 "reconditioning" fee, as well as luring me to the dealership with a low price online, the salesman then informed me that I would have to pay a $1500 "reconditioning" fee, as well as taxes and tags which ultimately put the vehicle out of my budget. They also offered me much less for my trade in than a dealership two doors down from them did (a difference of $4,000!) the other dealership quickly dismissed my trade as "not worth much"... then why did the dealership down the street sell it within two days of putting it on their lot AND manage to make a decent profit from it? I also had a conversation with the manager after being told he wanted to "work out a deal with me". Instead, he didnt budge from the list price or the added $3000 from the reconditioning, taxes and tags. He informed me that I was going to regret my decision from not buying from them - I think he should regret his decision not selling to an informed customer who knew exactly what my car was worth. They were rude, disrespectful and I would never reccomend them to anyone. There is a reason why they are nicknamed "Crook" Volkswagen! More

We were greeted at the place by a friendly, helpful and knowledgeable gentleman who listened to the entire needs and requirements of my husband and me before going on to make suggestions. We got a perfect knowledgeable gentleman who listened to the entire needs and requirements of my husband and me before going on to make suggestions. We got a perfect car for our family and that too at a great deal. The salesman was extremely helpful and not only met our expectation but even surpassed it. We give it a big thumb up. More

Even though they claim it on their website, not all of their used cars are state inspected. I asked the sales person and they claimed the one I wanted to look at was inspected. The car I looked at had se their used cars are state inspected. I asked the sales person and they claimed the one I wanted to look at was inspected. The car I looked at had several issues that would have never passed inspected. Some of the issues the sales person ignored or said they would have someone take a look at. This dealer must pay off a mechanic to pass their cars on inspection. More