Volkswagen of Fallston

Greg was very nice and helpful! He practically worked magic for me and didn't give up until I left with a car! I will definitely be recommending others to Cook Volkswagen. magic for me and didn't give up until I left with a car! I will definitely be recommending others to Cook Volkswagen. More

Mr Greg was very helpful, was not pushy at all. He knew about the vehicle I was buying and had the tags already on the vehicle when I got there. I called earlier that day and let him know I was coming, but about the vehicle I was buying and had the tags already on the vehicle when I got there. I called earlier that day and let him know I was coming, but would be late, he stayed past his scheduled time to better serve my timeline. I was impressed with the service and personality of the staff. I have been shopping for about a month and this was the first dealership I was happy with. I have already told friends about them, and will be looking there when I need my next car. Thank you to the staff, and I hope you all have a great year. very resectfully, SSG Billy Weber More

Great customer service, willing to negotiate with cost. Very reliable and trust worthy. There was great communication, every helpful in answering my questions. Thank you Very reliable and trust worthy. There was great communication, every helpful in answering my questions. Thank you More

Bought a used Volkswagen Beetle,found it online came in the next day,drove it. Asked if they could take by my mechanic and they did no problem. It all checked out and I purchased the next day. I love my ne the next day,drove it. Asked if they could take by my mechanic and they did no problem. It all checked out and I purchased the next day. I love my new Beetle and I'm sure Ill send my friends and family their way. More

Customer service was great. Friendliness was very good as well. The only complaint I have is with the price I was originally quoted and the price that I paid at the end of the deal, they were quite different well. The only complaint I have is with the price I was originally quoted and the price that I paid at the end of the deal, they were quite different as was the monthly payment. More

This review is for the "pre-owned" portion of the dealership and meant for those that make a long trip to buy a vehicle listed online. I knew the precise vehicle, 2007-2010 Tundra Crewmax w/5.7L the dealership and meant for those that make a long trip to buy a vehicle listed online. I knew the precise vehicle, 2007-2010 Tundra Crewmax w/5.7L, I wanted so I did a search within 500 miles of my home in Norfolk, Va. A few dealerships and private sellers had vehicles that matched my criteria. It was comparable to the others I found within the same distance and the price was less than $1000 difference. I decided to go with this particular dealership because the price(listed and told to me over the phone). When I get to the dealership, which was 258 miles from my home, I discover the 'internet price' did not include an additional $2,000 in 'Refurbishing' fees. I was told these fees are to cover the very stringent 160 point inspection that maryland requires. I manage to get them to reduce that to $1000, but only because I was stuck driving 500+ miles already. On the drive home I noticed a shimmy and grinding noise coming from the front in when I applied the brakes. I took it to a shop to have an inspection done, since not even a maryland sticker was on the car despite what the dealership said. The front rotors were extremely warped, which was the cause of the noise and shaking when the brakes were applied. During the inspection the mechanic also noted that the water pump was failing (coolant leaking from the weephole). When I asked him if any of this could have suddenly occurred during a 250+ mile trip home, he replied that it wasn't likely simply because the amount of coolant that was caked on the motor and subframe. Now, less than a month after I purchased the vehicle I need new brake pads and rotors ($700 for parts and labor) and a new water pump ($1200 for parts and labor). Total additional cost for picking Cook Volkwagen over an honest dealership: $2,900. Expect to pay much more than the 'internet pricing' suggests. I understand that parts fail and sometimes there is issues with used vehicles. What I do not agree with is the bait and switch tactics with the price of the vehicle. An additional $2000 on top of the price listed is no where near reasonable or realistic to think that anyone would simply shrug it off. This hidden fee should have been added to the total price when listed, to do otherwise just lures people in with false hopes. It is a shady and dishonest practice. More

My salesman Martin Ferris was very good, easily the BEST motoring advisor ever! He was of great help through the entire process and made the purchase easy and trouble-free. AWESOME!" Not to mention was the motoring advisor ever! He was of great help through the entire process and made the purchase easy and trouble-free. AWESOME!" Not to mention was the easiest encounter I have ever had with a car dealership. I would highly recommend this dealership to others looking for a car! More

We had a very good experience. We were treated in a friendly manner. Our salesman was very proffessional and the used car manager worked with us in getting the car we wanted. friendly manner. Our salesman was very proffessional and the used car manager worked with us in getting the car we wanted. More

This guy I believe was Greg was dry rude and tried to rush me into the cars then when I felt I was paying to much decided to yell my business out loud how 8 banks had just denied me and i was redicilous rush me into the cars then when I felt I was paying to much decided to yell my business out loud how 8 banks had just denied me and i was redicilous because I felt all the rates were to high and that I was being taken advantage of. The main thing was the lack of respect he had for a customer and that the other employees just sat there and said nothing. Really wanted to hit the guy but he obviously has other at home issues. Dont even stop here plenty of other honest dealers that care about people and don't have major personal issues. More

Had a few bumps in the process, dealer could have been more forthcoming about actual vehicle cost and there was a small paperwork issue but overall good experience. Very good deal on a real good vehicle. more forthcoming about actual vehicle cost and there was a small paperwork issue but overall good experience. Very good deal on a real good vehicle. More