Volkswagen of Fallston

I was shopping around for a new Jetta when I came to Cook VW. They worked with me on getting the financing that I needed and also gave me a great deal on the car. I had a really great experience. VW. They worked with me on getting the financing that I needed and also gave me a great deal on the car. I had a really great experience. More

xxxx these people. Never go there, EVER !! They sold my mother a van with 3 different tires, two of them being snow tires and one of them is 5/8th of an inch higher then the other one which is throwing off mother a van with 3 different tires, two of them being snow tires and one of them is 5/8th of an inch higher then the other one which is throwing off the tire sensor AND they are dye rotted. They say that this all passes Maryland State Inspection which is total xxxxxxxxx. She is going to now take the van to a private Inspection station and see what they have to say. Personally I think that it is xxxxxxxxx to have dealerships do their own "Maryland State Inspection" where clearly they are not doing anything properly (they have already fixed, on our van, 5 things that supposedly passed inspection the first time). CAN THEY EVEN BE TRUSTED WITH DOING THEIR OWN IMSPECTIONS ?! Clearly NOT !! I was going to drive this van to a week long concert (in 2 weeks) on the side of a mountain and I doubt that it will even make the xxxx trip ! There is a really bad spot on the way to the concert that does not have any guard rails... what if the dry rotted tire blew out ?! Then 4 innocent teens would have lost their lives. When my mother told them this, they seemed not to care and stood by their decision that this van is all right to drive and safe. Which again is crap. They will not make this right, so now she has to buy 2 new tires to make the van safe and then pursue getting the money back with the owner of the company. All in all, never get ANYTHING from this place, not even a paper chip. They're a load of horse xxxx and I really hope that they get sued out the xxx ! More

We found a vehicle on "one" of their websites for $27K and then found the same vehicle/same VIN for $29K on their main website. Contacted dealership via email re: vehicle and price prior to visi for $27K and then found the same vehicle/same VIN for $29K on their main website. Contacted dealership via email re: vehicle and price prior to visiting. Price of vehicled paid ended up being over $30K. Was told price diff. due to fees - primarily the MD Inspection! Since when does any state's inspection cost over $1000! Still waiting for missing navigation disk, spare key and an issue with the tire warning was never resolved. Only received 2 pcs. of paper at signing - never got a copy of the 30 days/1,000 miles warranty. Having a hard time getting our missing items to us. One of the worst dealerships I've ever dealt with! More

Like always i take my Jetta for an oil change and the service it is amazing, you can tell they know more than just take your money and see you later, I always have some questions regarding my 173,000 Mil service it is amazing, you can tell they know more than just take your money and see you later, I always have some questions regarding my 173,000 Milles Jetta, because I like to do some basic maintenance by my own and they always have a very friendly answer. I know Volkswagen are cain of expensive in the short term, but the quality of the car and the exceptional service, say a lot more than just little difference in money. Thanks one more time CEG More

Everyone at Cook is always so pleasant when I come in or call. I enjoy dealing with them. I also like that they will not sell me things I do not need and are honest with me about what my car requires. I call. I enjoy dealing with them. I also like that they will not sell me things I do not need and are honest with me about what my car requires. I trust them to tell me the truth and deal with me fairly. More

Michael Cook was a great help to me discussing the service records on a used car that I was considering buying that they had serviced for 5 years. The VW auto had quite a bit of service and Michael service records on a used car that I was considering buying that they had serviced for 5 years. The VW auto had quite a bit of service and Michael explained what was done and his general observations. More

The people over at Cook VW have ALWAYS been very courteous to me. Mike and Tim are a very professional duo who not only work well together they work with you as a customer. They've always accomoda courteous to me. Mike and Tim are a very professional duo who not only work well together they work with you as a customer. They've always accomodated me when scheduling a service date which is important to me. They patiently answer any questions I have particularly the ones I have on repair costs and they explain why certain repairs are necessary to keep me safe on the road. Tim has even gone so far as to change a tire for me which blew out while I was enroute to have the tire checked. That was SERVICE!! I'm a VW person and COOK VW is where I'll get my VW serviced or repaired. Sincerely, Deborah Hughes More

I have been taking my Passat to Cook's for all my service and have found them to be very helpful, understanding, and friendly. They will tell me if I need something done or not, if it is unnecessary. I hav and have found them to be very helpful, understanding, and friendly. They will tell me if I need something done or not, if it is unnecessary. I have learned to trust them and rely on their advice. More

I had checked with other dealerships and been told several different things. I took it into Cook and they repaired my vehicle in a timely manner and treated me with respect. They even explained to m several different things. I took it into Cook and they repaired my vehicle in a timely manner and treated me with respect. They even explained to my what had to be done and why. They did not inflate the repair as with other dealerships. They were willing to do what i would approve and not come up with several reasons why i had to have the repair done with them. More

My visit to the service station at Cook Volkswagen was VERY pleasant!!!!! Tim Moore was very courteous, helpful, sincere and PROFESSIONAL. He and the service department took very good care of me and my VERY pleasant!!!!! Tim Moore was very courteous, helpful, sincere and PROFESSIONAL. He and the service department took very good care of me and my vehicle. They made sure I was not inconvenienced and offered a shuttle home while my Jetta was worked on. I'd have say, the current atmosphere at Cook Volkswagen today is like night and day compared to when I bought my first VW Jetta from them in 1994 when they were in Aberdeen. And believe me its been that long since I was willing to give them another shot. The current staff is wonderful. Will never wait that long again to deal with Cook VW, with the way the operation is run now. DEFINITELY recommend anyone to buy a VW from Cook VW. Great job in turing things around and keep up the good work. More