Volkswagen of Fallston

Cook has a great service department and should be commended for their customer service. I appreciate their follow-up and attention to detail. Great people. commended for their customer service. I appreciate their follow-up and attention to detail. Great people. More

Very helpful in making a deal for me. Very understand of situation and helpful in contacting us to help make the situation workout. Looking forward to this car lasting me a while. Love me my new Jetta! situation and helpful in contacting us to help make the situation workout. Looking forward to this car lasting me a while. Love me my new Jetta! More

This place is dshonest and unethical. I've been to this dealer 4 times regarding mechanical issues with one of there "outstanding" used cars. Their only concern is making the sale and they could dealer 4 times regarding mechanical issues with one of there "outstanding" used cars. Their only concern is making the sale and they could care less about standing behing their cars or customer service. Pease don't fall for these fake reviews like i did. Avoid this place at all cost. DealerRater - i suggest you investigate some of these fraudulent reviews. More

A few weeks ago I found the car of my dreams online through Cook Volkswagen. Even though it was quite a drive for me, I called and talked to Greg Kelley. He gave me all the answers I wanted to hear abo through Cook Volkswagen. Even though it was quite a drive for me, I called and talked to Greg Kelley. He gave me all the answers I wanted to hear about the car and had me hooked. He was very professional and honest with me. The process went smoothly and I was very impressed. I highly recommend Gregg Kelley and Cook Volkswagen if purchasing a vehicle. Thanks for getting me into my sweet new car. -Tyler Tetreault- More

I spoke to Lenny a few times on the phone and explained what I was looking for and what I wanted to pay. He assured me he could make it work and that is just what he did. I walked in, took a test drive, what I was looking for and what I wanted to pay. He assured me he could make it work and that is just what he did. I walked in, took a test drive, filled out some paperwork, and then drove off in my new Jeep that night. It was a very easy process from start to finish. More

When I went in a for car I was a bit unsure but knew where I wanted to be with car payment, miles on vehicle, and type of vehicle I would really like to have. Wayne helped myself and my girlfriend get where I wanted to be with car payment, miles on vehicle, and type of vehicle I would really like to have. Wayne helped myself and my girlfriend get the car that I wanted. He was extremely welcoming and very informative of all questions asked. Wayne is knowledgable about the business and was sure to see that we left happy. Would I go back to Wayne???? Absolutely......we have already spoke about when we will be doing business again!!!! Thanks Wayne for everything!!!!! Mike & Wendy More

My car-buying experience at Cook Volkswagen was a very positive one. The sales staff there was very friendly, informative, and thorough. The selection of new and preowned vehicles on their lot is vast and positive one. The sales staff there was very friendly, informative, and thorough. The selection of new and preowned vehicles on their lot is vast and impressive. I was in and out the door no problem, and everyone I dealt with was very helpful throughout the whole process. I would highly recommend them to anyone looking to get a good deal on a nice new or used Volkswagen. More

Very bad this dealership lied to me and told me my car was rebuilt and they were gonna only give me a 100 dollars for it go to another dealership and got 1000 terrible place would not recommend it you may was rebuilt and they were gonna only give me a 100 dollars for it go to another dealership and got 1000 terrible place would not recommend it you may like I almost got ripped off. More

From the first phone call Tim was reassuring that my car would be handled professionally. Upon arrival I was also informed that my vehicle was being recalled for a fuel problem and that this would also be would be handled professionally. Upon arrival I was also informed that my vehicle was being recalled for a fuel problem and that this would also be repaired while my water leak was being repaired. I have had my car back for two weeks, lots of rain and no leaks. The car was fixed right the first time and this is what people want and expect. More

This is Gilette This is my third VW purchased from This is Gilette This is my third VW purchased from Cook's VW in 2 years and the reason is due to the level of trust and salesmanship from Rich and Ed This is Gilette This is my third VW purchased from Cook's VW in 2 years and the reason is due to the level of trust and salesmanship from Rich and Ed Gordon at the dealership. I was offered a fair price and outstanding service from start to finish. Rich and Ed made it happen and they made it happen quickly. No going back and forth to try and wear me down. Just plain old trust and best practices. Not only has Cook's VW obtained a happy client, I've gained two friends with Ed and Rich. This is Merrick Rich was a professional who took my thoughts and ideas into consideration, as well as let me look at many different cars to make sure i bought the one that was right for me. More