Volkswagen of Fallston

My salesman Martin Ferris was very good, easily the BEST motoring advisor ever! He was of great help through the entire process and made the purchase easy and trouble-free. AWESOME!" Not to mention was the motoring advisor ever! He was of great help through the entire process and made the purchase easy and trouble-free. AWESOME!" Not to mention was the easiest encounter I have ever had with a car dealership. I would highly recommend this dealership to others looking for a car! More

We had a very good experience. We were treated in a friendly manner. Our salesman was very proffessional and the used car manager worked with us in getting the car we wanted. friendly manner. Our salesman was very proffessional and the used car manager worked with us in getting the car we wanted. More

This guy I believe was Greg was dry rude and tried to rush me into the cars then when I felt I was paying to much decided to yell my business out loud how 8 banks had just denied me and i was redicilous rush me into the cars then when I felt I was paying to much decided to yell my business out loud how 8 banks had just denied me and i was redicilous because I felt all the rates were to high and that I was being taken advantage of. The main thing was the lack of respect he had for a customer and that the other employees just sat there and said nothing. Really wanted to hit the guy but he obviously has other at home issues. Dont even stop here plenty of other honest dealers that care about people and don't have major personal issues. More

I visited Cook Volkswagon Fallston Md Yesterday 03/24/12. I visited Cook Volkswagon Fallston Md Yesterday 03/24/12. We had searched approx. 2 weeks via the internet through multiple sites: YahooCars, Cars. I visited Cook Volkswagon Fallston Md Yesterday 03/24/12. We had searched approx. 2 weeks via the internet through multiple sites: YahooCars, Cars.com, Autotrader, and the actual dealer websites. I found the same vehicle via all the sites a 2008 Rabbit with approx 37,800 miles for approx. 14,000.00 E-Price at the Fallston Location. Got to the dealership around 1130 am to take a better look and test drive. Met by Derrick a salesman who road with me on the test drive, which really helped because the car had more options then i expected and actually knew how to operate lol..I was extremely excited about the car it actually looked better in person and had no suprises. Derrick did not preasure us and was extremely profesional and knowledgable about all the vehicles there including: History and Maintenace, Options, Waranties, and finiancing. To make it short i left the dealer at approx. 1245 with my new car.. Best vehicle purchase i ever had and this is my 8th purchase. More

Very helpful in making a deal for me. Very understand of situation and helpful in contacting us to help make the situation workout. Looking forward to this car lasting me a while. Love me my new Jetta! situation and helpful in contacting us to help make the situation workout. Looking forward to this car lasting me a while. Love me my new Jetta! More

A few weeks ago I found the car of my dreams online through Cook Volkswagen. Even though it was quite a drive for me, I called and talked to Greg Kelley. He gave me all the answers I wanted to hear abo through Cook Volkswagen. Even though it was quite a drive for me, I called and talked to Greg Kelley. He gave me all the answers I wanted to hear about the car and had me hooked. He was very professional and honest with me. The process went smoothly and I was very impressed. I highly recommend Gregg Kelley and Cook Volkswagen if purchasing a vehicle. Thanks for getting me into my sweet new car. -Tyler Tetreault- More

I spoke to Lenny a few times on the phone and explained what I was looking for and what I wanted to pay. He assured me he could make it work and that is just what he did. I walked in, took a test drive, what I was looking for and what I wanted to pay. He assured me he could make it work and that is just what he did. I walked in, took a test drive, filled out some paperwork, and then drove off in my new Jeep that night. It was a very easy process from start to finish. More