Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Fallston
Fallston, MD
290 Reviews
About Volkswagen of Fallston
Serving Harford County for over 50 years!!
Volkswagen of Fallston, formerly Cook Volkswagen, has been serving Harford County and the Baltimore, Maryland area for over 50 years. Introducing the new VW of Fallston – where we're combining clear, upfront Sonic Automotive Pricing with nationwide inventory and exceptional customer care. It’s the same amazing staff and location, now powered by Sonic Automotive.
We put more Volkswagens on the streets of Harford County than anyone else. Our friendly team is here to assist, not dictate the sale. Visit our store to have all your questions answered, or shop thousands of new and pre-owned vehicles online. In all ways, you drive the sale.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 290 reviews
February 12, 2025
Had a great experience at Fallston VW! My service advisor was professional, helpful, and kept me informed throughout the visit. The service was efficient, and everything was handled smooth My service advisor was professional, helpful, and kept me informed throughout the visit. The service was efficient, and everything was handled smoothly. Highly recommend More
by shalvorsen00
Employees Worked With
Liam (William) Hash
February 02, 2025
Renovated service area was well designed and efficient, waiting area was clean with ample seating. Snack baskets were empty but there were plenty of beverages. Wait time for service being performed was rea waiting area was clean with ample seating. Snack baskets were empty but there were plenty of beverages. Wait time for service being performed was reasonable. Multipoint inspection highlighting areas of concern is very helpful in planning for future visits and expenses. Electronic delivery of info by text and email could be intimidating to some. More
by Kidjo
Employees Worked With
Unknown
January 20, 2025
Great experience in service. They carried a tire in stock that many other dealers do not carry. When I called to make the appointment and confirm the tire was there, the servic They carried a tire in stock that many other dealers do not carry. When I called to make the appointment and confirm the tire was there, the service department took the tire to put their hands on the tire to ensure it was at the dealership. More
by Jetadance
Employees Worked With
Service Department
January 18, 2025
Matt, Jenelle and Jason were very friendly and professional. They worked hard to get me the best competitive car price. Thanks a lot Fallston team professional. They worked hard to get me the best competitive car price. Thanks a lot Fallston team More
by amrsal
Employees Worked With
Jason, Jenelle & Matt
January 11, 2025
Service department lacks efficiency. I had a vehicle there for almost three weeks for a n issue and the service advisor kept giving me excuse after excuse on why the vehicle wasn’t ready I had a vehicle there for almost three weeks for a n issue and the service advisor kept giving me excuse after excuse on why the vehicle wasn’t ready when it was supposed to be… I waited an additional week and a half More
by Jeffgolabiewski
Employees Worked With
Joe
December 26, 2024
Brandon was so nice and made sure ALL of my questions were answered. This was a quick and easy process. I will be recommending everyone I know were answered. This was a quick and easy process. I will be recommending everyone I know More
by dominica.rice1122
Employees Worked With
Brandon Spencer and Matthew Pollock
December 23, 2024
I had an incredible experience. I was a little bit of a pain in the butt, but Jonathan was patient and so cool and we got it done. My new Golf R is xxxxxxxx. I was a little bit of a pain in the butt, but Jonathan was patient and so cool and we got it done. My new Golf R is xxxxxxxx. More
by kellybell
Employees Worked With
Jonathan
