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Volkswagen of Fallston

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.7
308 Reviews
About Volkswagen of Fallston Serving Harford County for over 50 years!! Volkswagen of Fallston, formerly Cook Volkswagen, has been serving Harford County and the Baltimore, Maryland area for over 50 years. Introducing the new VW of Fallston – where we're combining clear, upfront Sonic Automotive Pricing with nationwide inventory and exceptional customer care. It’s the same amazing staff and location, now powered by Sonic Automotive. We put more Volkswagens on the streets of Harford County than anyone else. Our friendly team is here to assist, not dictate the sale. Visit our store to have all your questions answered, or shop thousands of new and pre-owned vehicles online. In all ways, you drive the sale.
Contact Dealership

2110 Belair Rd

Fallston, MD

21047

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Showing 53 service reviews

August 31, 2025

Went above and beyond to help me with a radio problem and standard maintenance via coupon they provided More

by EHK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Sep 04, 2025 -

Volkswagen of Fallston responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.

August 09, 2025

Charged $600 for a $100 starter, took 5 days, and charged another $700 in labor for a 1 hour job. More

by whit.weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Aug 13, 2025 -

Volkswagen of Fallston responded

Hello, Thank you for sharing your feedback. We understand your concerns. We appreciate you giving us the opportunity to speak with us directly about this situation. Unfortunately, the parts needed for your repair were not available until the following Tuesday, which limited our options and added time to the repairs. Please do not hesitate to reach out to us if you would like to discuss this further or if you have any additional concerns.

August 04, 2025

Excellent service once again from the Fallston VW service team, my Taos engine light issue was quickly diagnosed and appointment scheduled to resolve. Thanks! More

by Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam, Mike
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Aug 05, 2025 -

Volkswagen of Fallston responded

Miller, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.

July 14, 2025

It was a no pressure good experience and done as expected. The customer service was great,I would recommend them to family. More

by ralphxm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam stallings
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Jul 17, 2025 -

Volkswagen of Fallston responded

Ralph, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

July 06, 2025

I love the professionalism of this dealership and that they have same day service appointments available. Good service and better people! More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 07, 2025 -

Volkswagen of Fallston responded

Ashley, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 03, 2025

After terrible service at two local VW dealers, VW Fallston fixed my GTI 's problem thanks to their skilled and professional staff. They even did a 150 mile road test to make sure they had resolved th More

by philippeamiraux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia, Liam, Adam
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Jul 07, 2025 -

Volkswagen of Fallston responded

We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

July 01, 2025

Outstanding support and responsiveness! Appreciate their genuine concern for customer satisfaction. I know I can count on them! More

by JAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk folks.
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Jul 01, 2025 -

Volkswagen of Fallston responded

We really appreciate your positive review! We look forward to your next visit! Take care!

June 01, 2025

Fast friendly service. Diagnosed and ordered parts super fast and car was back running great! More

by Blakish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike / Liam / Dillion
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Jun 02, 2025 -

Volkswagen of Fallston responded

We're so happy we were able to help you out! We look forward to your next visit! Take care!

May 16, 2025

Quick turnaround. Very professional and courteous. Good service all around. Wouid highly recommend to future customers. More

by bonrickjake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
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May 21, 2025 -

Volkswagen of Fallston responded

We are so pleased you enjoyed your visit to Volkswagen of Fallston! We look forward to your next visit! Take care!

May 09, 2025

Very friendly and professional. Quick with their task and a free car wash. Great place More

by Conowingo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember he was the head of the shop
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May 16, 2025 -

Volkswagen of Fallston responded

We really appreciate your positive review! We look forward to your next visit! Take care!

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