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Volkswagen of Fallston - Service Center

Fallston, MD

4.5
52 Reviews

52 Reviews of Volkswagen of Fallston - Service Center

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August 09, 2025

Charged $600 for a $100 starter, took 5 days, and charged another $700 in labor for a 1 hour job. More

by whit.weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Aug 13, 2025 -

Volkswagen of Fallston responded

Hello, Thank you for sharing your feedback. We understand your concerns. We appreciate you giving us the opportunity to speak with us directly about this situation. Unfortunately, the parts needed for your repair were not available until the following Tuesday, which limited our options and added time to the repairs. Please do not hesitate to reach out to us if you would like to discuss this further or if you have any additional concerns.

August 04, 2025

Excellent service once again from the Fallston VW service team, my Taos engine light issue was quickly diagnosed and appointment scheduled to resolve. Thanks! More

by Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam, Mike
Report | Print
Aug 05, 2025 -

Volkswagen of Fallston responded

Miller, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.

July 14, 2025

It was a no pressure good experience and done as expected. The customer service was great,I would recommend them to family. More

by ralphxm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam stallings
Report | Print
Jul 17, 2025 -

Volkswagen of Fallston responded

Ralph, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

July 06, 2025

I love the professionalism of this dealership and that they have same day service appointments available. Good service and better people! More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 07, 2025 -

Volkswagen of Fallston responded

Ashley, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 03, 2025

After terrible service at two local VW dealers, VW Fallston fixed my GTI 's problem thanks to their skilled and professional staff. They even did a 150 mile road test to make sure they had resolved th More

by philippeamiraux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia, Liam, Adam
Report | Print
Jul 07, 2025 -

Volkswagen of Fallston responded

We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

July 01, 2025

Outstanding support and responsiveness! Appreciate their genuine concern for customer satisfaction. I know I can count on them! More

by JAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk folks.
Report | Print
Jul 01, 2025 -

Volkswagen of Fallston responded

We really appreciate your positive review! We look forward to your next visit! Take care!

June 01, 2025

Fast friendly service. Diagnosed and ordered parts super fast and car was back running great! More

by Blakish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike / Liam / Dillion
Report | Print
Jun 02, 2025 -

Volkswagen of Fallston responded

We're so happy we were able to help you out! We look forward to your next visit! Take care!

May 16, 2025

Quick turnaround. Very professional and courteous. Good service all around. Wouid highly recommend to future customers. More

by bonrickjake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
Report | Print
May 21, 2025 -

Volkswagen of Fallston responded

We are so pleased you enjoyed your visit to Volkswagen of Fallston! We look forward to your next visit! Take care!

May 09, 2025

Very friendly and professional. Quick with their task and a free car wash. Great place More

by Conowingo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember he was the head of the shop
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May 16, 2025 -

Volkswagen of Fallston responded

We really appreciate your positive review! We look forward to your next visit! Take care!

April 12, 2025

They always take care of me. Mike customer service skills are Amazing! He answers any and all of your questions. He doesn't make you feel like you're bothering him, very patient More

by Ms Nita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Apr 15, 2025 -

Volkswagen of Fallston responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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