Volkswagen of Gainesville

Fast and easy buying process We were shopping for a truck and stopped at this dealership. We were greeted by salesman CJ....he showed us a truck and we took a test drive. We decid We were shopping for a truck and stopped at this dealership. We were greeted by salesman CJ....he showed us a truck and we took a test drive. We decided this was the truck for us....CJ did a great job with us. Woody the finance manager worked hard to get us the best financing possible and it done. Bottom line Great truck Fair price Great people Smooth process More

Phenomenal Service with a Smile and Good Fellowship Nick was amazing. We came in with a Golf needing some TLC and the dealership was ordering us a rental car from Hertz, which was taking too long. My wi Nick was amazing. We came in with a Golf needing some TLC and the dealership was ordering us a rental car from Hertz, which was taking too long. My wife and I were eyeing the Tiguan and Nick set us up a Tiguan to test out for the day. We came back just in love with the car, and Nick found through some divine intervention the most perfect white certified preowned Tiguan. The whole time Nick was good with our kids, shared in jokes and made the experience great. Thanks Nick! More

Amazing Service John one of the Managers of the Certified preowned lot Contacted me immediately after me asking for more info on a vehicle on Cargurus. Him and I text John one of the Managers of the Certified preowned lot Contacted me immediately after me asking for more info on a vehicle on Cargurus. Him and I texted for aboht 2-3 days confirming everything online. He sent me the bill of sale online and I took it to my bank and got approved. I told him I’m a busy person and so he said he can deliver the car. His delivery driver had to call out for an emergency but that didn’t stop anything from delivering the car to me. He himself drove the car 2 hours down to me in Orlando. Now that’s what I call amazing service. Came here, test drove the car and ran great. Looked amazing. Did all the paperwork. Got the keys and finally had my new car!! More

Great experience! Hadn’t been to a dealership in about 15 years. Wasn’t sure how the experience would go. Met Nick and from there on everything was wonderful! He wa Hadn’t been to a dealership in about 15 years. Wasn’t sure how the experience would go. Met Nick and from there on everything was wonderful! He walked us through all of our different options and answered all our questions fully. Even help us think through scenarios we hadn’t really considered before. Very friendly and professional throughout the entire experience. If you are interested in VW’s go see Nick. His passion for the car brand and the customer experience was a great! More

Good experience Anthony was very helpful in finding my car. Explained everything and was a pleasure to deal with. On a quiet sunday afternoon, all his coworkers were Anthony was very helpful in finding my car. Explained everything and was a pleasure to deal with. On a quiet sunday afternoon, all his coworkers were helpful as well. More

All good things I was buying my first car and I was scared from what I heard of dealerships, but I was pleasantly surprised with everyone there, the people were frien I was buying my first car and I was scared from what I heard of dealerships, but I was pleasantly surprised with everyone there, the people were friendly, helped me through every step, made it a smooth experience. I will definitely recommend to anyone looking to buy a car. More

After Hours and Still on the Job "Nick" Gerard was very helpful and caring when I needed some assistance on a Saturday evening with the loaner car he arranged for me to drive from VW "Nick" Gerard was very helpful and caring when I needed some assistance on a Saturday evening with the loaner car he arranged for me to drive from VW of Gainesville. I needed the car to get down to Miami while my Passat was being serviced.. First of all, he took the time to call us to make sure that I made it safely to my destination. It was like telepathy since I did have a question on the way the loaner car started (on the brake). Without going into a long story, "Nick" goes the extra mile for his clients. I am back safely in Gainesville. Jo More

Easy buying experience My wife and I leased a new Tiguan through Volkswagen of gainesville and had an excellent buying experience. We had very little back and forth on prici My wife and I leased a new Tiguan through Volkswagen of gainesville and had an excellent buying experience. We had very little back and forth on pricing and did not have to endure the “good cop, bad cop” routine. They offered up a very fair deal and we are more than satisfied with the car. More

What happens AFTER you’ve bought your car... My first review was 5 stars and nothing but praise! Now weeks later and nothing but broken promises and lies! When my daughter bought her car (of cour My first review was 5 stars and nothing but praise! Now weeks later and nothing but broken promises and lies! When my daughter bought her car (of course with the help of mom 😉) she noticed the rear passenger door was missing a piece inside. Our salesman Anthony had her sign an IOU and said he’d call when the part came in. Needless to say Haylee reached out to Anthony a week later to see if it was in and she received no response. So I texted him and he replied that he’d go find out. I advised Anthony at this time that after getting the car home and my daughter detailing it at her work (which is a car wash), she found the windshield was very scratched (with it hindering visibility) and the rear driver side window was also very scratched and had some strange stain on it. He said he’d have the service department use their special chemicals to see if they could fix it. He then said the part was there and scheduled her to come in to have it installed and the chemicals used on her windows the following Tuesday at 3pm. My daughter drove from Ocala to her service appointment just to find out that they had no record of her on the schedule and they didn’t have the part and had no clue on what “special chemicals” were being referred to. My daughter and myself were not happy at this point! They finally found where Anthony had ordered the part but for the wrong VIN number! They said they’d order it and it should be in Thursday and they’d call her then. Thursday came around and no call. My daughter called and spoke to Andrew who told her the part had not come in and it should be there Friday. Again Friday comes and no call. After several attempts to contact Andrew she had no luck! She called the service department and some lady told her the part did not come in and it was coming from somewhere up north. Monday comes and my daughter tried calling Andrew several times again with no luck! He’d called her back 1 time and she called him back 2 minutes later and again nothing! At that point mama bear was pissed! So I sent an email to VW of Gainesville asking to have the GM call me in regards to a car we just bought. For some reason my email was forwarded as a lead to purchase a car. Although very odd, I am thankful that email ended up in the hands of Nick “Mozz” Gerard! I voiced my issues to him and he said he’d talk to the GM and have them call me. Unfortunately I didn’t receive any calls from anyone. I called Nick today to let him know that no one called me, but my daughter was scheduled to go in today to the service department at 2pm. I had no clue Nick was off today and relaxing at the beach, lol, but he still answered my call and even called the service manager to tell him my concerns. Nick called me back right away and told me the service manager was going to call me. I spoke to the service manager, who was on his 3rd day at VW of Gville, and he said he’d talked to my daughter when she came in today, which he didn’t! I touched base with Nick again and let him know her car was done FINALLY! The part was put on and the back window somewhat fixed, but the windshield was I guess our problem. Nick went OVER and BEYOND for us! He has never met us, didn’t sell us my daughters car and even took care of us on his day off while he was at the beach!!! Needless to say we have NEVER heard from Anthony again! Nick is a total asset to VW of Gainesville right now and proving to be the only competent one as well!! Thank you Nick for all your hard work and dedication!! More

A very satisfied customer. A very friendly and helpful dealership. Nathan and Veronica made my transition of turning in my leased car and purchasing a 2019 Jetta that I am so A very friendly and helpful dealership. Nathan and Veronica made my transition of turning in my leased car and purchasing a 2019 Jetta that I am so pleased with. They met all my needs and requirements. Such a pleasant process. Thank you so much Nathan, Veronica and Gainesville Volkswagen.I look forward to a continuing relationship with this dealership. More