Volkswagen of Gainesville - Service Center

The best service experience. Misty at the service department was able to make me feel like customer service at this Volkswagen dealer really matters. Keep up the good work!!! Misty at the service department was able to make me feel like customer service at this Volkswagen dealer really matters. Keep up the good work!!! More

Service Great in and out let me know future work that will need to be done, provided me a quote and was a no hastle out the door experience Great in and out let me know future work that will need to be done, provided me a quote and was a no hastle out the door experience More

Great service I love getting my car taken care of at Volkswagen of Gainesville. They’re busy sometimes but the service is worth the wait. I love the service I get w I love getting my car taken care of at Volkswagen of Gainesville. They’re busy sometimes but the service is worth the wait. I love the service I get with Misty! More

Misty is da bomb! As long as I've owned my VW, Misty has been making sure I'm taken care of whether it's a scheduled appt, a drive in, or an emergency. Very professiona As long as I've owned my VW, Misty has been making sure I'm taken care of whether it's a scheduled appt, a drive in, or an emergency. Very professional and I won't take my car to anyone else! Thanks Misty!! More

Amber is awesome! Amber went above and beyond to help me after my car was damaged from the hurricane! She worked hard to make sure I got the best service for the best p Amber went above and beyond to help me after my car was damaged from the hurricane! She worked hard to make sure I got the best service for the best possible price. Although it was a stressful situation, she made it a lot better and I am very grateful to her! Thanks! Jessica More

Misty in Service Dept. Misty did an awesome job as service adviser in the service department. She was quite helpful and kept me informed about the progress of the repairs t Misty did an awesome job as service adviser in the service department. She was quite helpful and kept me informed about the progress of the repairs to my vehicle. It was a pleasure to work with her. More

Amber Vital Amber Vital is one of the best service advisors ever. She is professional and provides excellent customer service. I always know I am doing the right Amber Vital is one of the best service advisors ever. She is professional and provides excellent customer service. I always know I am doing the right thing when I take my car to her and its being taken care of. More

Service department We had to get out Volkswagen serviced recently at Volkswagen of Gainesville. Amber was out service advisor and did an amazing job. She was very friend We had to get out Volkswagen serviced recently at Volkswagen of Gainesville. Amber was out service advisor and did an amazing job. She was very friendly, and explained everything that needed to be done to our vehicle. They dealership had to keep the vehicle overnight waiting for parts to stove. When we were away from the dealership Amber kept us informed on what was going on with our car. One of the best service advisors that we habe had at the dealership. More

Under hurricane Irma pressure Visiting Gainesville due to evacuation from south Florida due to hurricane, my car was doing a funny noise and behavior. Decided to have it checked a Visiting Gainesville due to evacuation from south Florida due to hurricane, my car was doing a funny noise and behavior. Decided to have it checked at Volkswagen of Gainesville even though no malfunction light was on. They found the problem using their technology and the part to be replaced was not in stock. Knowing the hurricane was coming next day and I was going to be stranded without my car and not knowing when the part was going to arrive , the did the impossible to get the part the same day!! The whole team was friendly!! More

Wonderful Service Staff I had my car towed into VW of G'ville late Thursday night. I was greeted by MIsty Melvin with a smile and immediate attention. She made each interacti I had my car towed into VW of G'ville late Thursday night. I was greeted by MIsty Melvin with a smile and immediate attention. She made each interaction whether in person or by phone a positive and competent moment. I was towed in around 15 minutes before the close of her day and she treated me with respect and without a trace of annoyance. She held her word about calling the next day when she had news of my car's issue and costs. I valued her honesty and compassion. She also made my issue seem like she had an emotional investment in it, even though I know she was working with many others beside me. From drop off to pick up I knew I was in good hands. It was my first time using this service center, I chose it based on a coupon and I'm glad I did! My car runs great again to this service team! More