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Volkswagen of Gainesville - Service Center
Gainesville, FL
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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107 Reviews of Volkswagen of Gainesville - Service Center
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July 29, 2017
Honest service Service department is always really friendly and helpful. Brought my car in for an oil change ready to use a coupon from their website, when Amber not Service department is always really friendly and helpful. Brought my car in for an oil change ready to use a coupon from their website, when Amber noticed I had a free oil change. She verified it with someone and told me, which was amazing because I had no idea and she could have easily not said anything. More
by Person
Employees Worked With
Amber Vital
Helpful July 26, 2017
Awesome Dealership I brought my 2015 Passat in for service, and my service advisor Misty took great care of me as always. She always goes above and beyond her job to ta I brought my 2015 Passat in for service, and my service advisor Misty took great care of me as always. She always goes above and beyond her job to take care of the customer and make them feel comfortable and understand the service and repairs. I had some concerns and asked to speak to the service manager Andy. It was a busy day and Andy came and took me to his office and discussed my issues. I have never had a service manager take that much time out of his busy day to resolve my issues. I will always take my Passat to the dealership. -Thanks Andy and Misty. William Smith More
by WillSmith
Employees Worked With
Misty Melvin, Andy Anderson
June 19, 2017
Very nice and helpful service staff The service assistant Amber was extremely kind and went out of her way to help me. She kept me updated on my car and even had the technician get on t The service assistant Amber was extremely kind and went out of her way to help me. She kept me updated on my car and even had the technician get on the phone and explain what was wrong with my car. You could tell she really knew her job. More
by Chancymae
Employees Worked With
Amber Vital
June 12, 2017
Great service center Misty goes above and beyond to make sure my vehicle is in good shape and to keep me aware of future issues before they become emergencies. Misty goes above and beyond to make sure my vehicle is in good shape and to keep me aware of future issues before they become emergencies. More
by Ryan
Employees Worked With
Misty Melvin
December 18, 2014
recent servicing I've owned a lot of vehicles in my 68 years of life and I can truly say that I've never been taken better care of. Branden, my service tech was top no I've owned a lot of vehicles in my 68 years of life and I can truly say that I've never been taken better care of. Branden, my service tech was top notch! They did more then they had to, and I left there with a strong sense of trust in them. Great job! Thanks! More
by Sumgator
Employees Worked With
Branden Holmes
December 16, 2014
Disgraceful and embarrassing customer service Volkswagen Gainsville - Review from Blacksburg, Virginia 1 of 1 Volkswagen Gainsville Reviews Issue not resolved 14 minutes ago 3 Blacksbur Volkswagen Gainsville - Review from Blacksburg, Virginia 1 of 1 Volkswagen Gainsville Reviews Issue not resolved 14 minutes ago 3 Blacksburg, Virginia Other More Mark as resolved Write Update Add images or PDFs Add Link to YouTube This is the start of a social media review on every social media avenue possible about a dealership that's completely incompetent, I have a 2015 golf that the dealership have changed 4 axles on, cannot diagnosis an issue to save their lives, a service manager that has an attitude and an ego that will destroy Any business , a GM that is rude and cannot communicate and bottom line I have a vehicle that's been 27 days In an incompetent dealership Dealership that don't understand the power of customer service ! A dealership that also wants a minimum of $2500 more for a new vehicle than it's competition. Whatever you do do not walk in the door of a business's that's in a current mess due to being turned over and a business that doesn't understand the consumer comes first. Please feel free to email me at hunter1026@comcast.net to view their service records and the cold hard facts of this shocking mess The dealership has been reported to the better business bureau for their pathetic treatment if a consumer ,also Facebook, Twitter, Instagram and student bodies at UF To add insult to injury the dealership will not respond nor acknowledge how they put 900 miles on my vehicle sitting in their dealership !!!!! I hope Volkswagen shuts them down No surprise how they keep changing ownership they think because it's a student town they can treat customers like garbage More
by pressmaster
Employees Worked With
Robert Bruhn, Tony Turner
September 12, 2014
Always courteous, helpful, and fast The people at VW of Gainesville continue to provide excellent service and support. They are always cooperative and very helpful, and they work fast. The people at VW of Gainesville continue to provide excellent service and support. They are always cooperative and very helpful, and they work fast. I had 40k service and 4 new tires on my 2012 Jetta Sportwagen TDI with manual transmission, and was done in about 2 hours. I feel very confident about the car, and I put a lot of miles on it. More
by Albert Matheny
