Volkswagen of Inver Grove

I recently purchased a 2012 Volkswagen GTI from this dealer. I've purchased many a new car in my 50-something years but this was the best buying experience I had. I typically seek invoice price inform dealer. I've purchased many a new car in my 50-something years but this was the best buying experience I had. I typically seek invoice price information and start from there with negotiating and have often bought cars from dealers out of the twin cities just to get the best price. Dealers typically have not made much of an impression on me and if they did, it tended not to be a very positive one. My plan was to use the same approach for this car. I contacted Inver Grove because they had the color I wanted and was prepared to negotiate with them and at least one other dealer. However I found out they were a "no-haggle" dealership. I was skeptical of this concept. In theory I like it but in previous experiences with fixed price situations (e.g. through my credit union), the prices weren't great. However, here, I was quoted a great price up front and then from there was just enchanted by their whole approach. This is a dealer who really, honestly, wants the customer to have a great experience. Apparently, the ownership company was involved with Saturn dealerships and brought concepts over to this dealer. I had also never traded in a car before, preferring to sell myself and had several experiences where the dealer's appraiser found various ways to devalue my car. In this case the appraiser was positive, down-to-earth, and did not apply pressure or speak any nonsense. It was a straightforward and fair transaction. The sales associate and the product specialist could not have been more helpful. I had some technical questions and was brought out to service where I chatted with a technician who took the time to answer my questions and orient me to the service area and process. A great deal of time was spent answering my questions and orienting me to the car. As for the financing side, that was straightforward and professional. While extended warranties (which I generally don't believe in) were discussed, there was no pressure. Everything was thoroughly gone over. The owner even introduced himself and chatted for a bit. This is a dealership that puts a premium on a positive buying experience, from price to customer service. It is a new space and from their showroom to the service waiting area, everything is comfortable and pleasant. It'd be hard to imagine how it could be improved. More

Tim Anderson was an amazing sales professional. He truly listened to what was important in my purchase. I have purchased over 175 cars in the past 20 years and this was one of the best experiences that I h listened to what was important in my purchase. I have purchased over 175 cars in the past 20 years and this was one of the best experiences that I have had. He always kept me in the loop in regards to my purchase, took his time to explain the car and the service department, and didn't push me into the sale. I would highly recommend Tim and this dealership to anyone looking for a vehicle. Mischa Redmond More

Volkswagon of Inver Grove is great! I wanted to replace my 10 year old Volkswagon Golf, so I contacted VW of Inver Grove through the website and set up an appointment to try out the new award winning 2012 my 10 year old Volkswagon Golf, so I contacted VW of Inver Grove through the website and set up an appointment to try out the new award winning 2012 Golf TDI. I was able to get over there earlier than I had planned, so I called to see if I could come in a few hours earlier and they happily accommodated me. Mike took me on a test drive and the handling and comfort of the 2012 VW Golf had me sold. Dennis at the dealership was able to find me the Golf in the color I wanted and I was able to pick it up the following business day. Heather was thorough in the warranties and financing department, and Mike took more time than salespeople usually take to go over all the workings of my new VW. He even connected my bluetooth equipped cell phone to the car so I didn't have to do it myself. From the people helping me set up the appointment on the internet (Mary) to the man who helped Mike open the doors (Andre?) so I could drive my car off the dealership floor, I had a fantastic experience. I talked to many other people while I was there, whose names I unfortunately can't remember, but I have to say that the people of Inver Grove Volkswagon are friendly, happy and knowledgeable. Thank you to everyone for a great new car and a wonderful buying experience! More

We had a wonderful experience with VW at Inver Grove. We found our Red slightly used VW EOS on line and were lucky enough to get to know Mary Jo MaGill. She was so helpful and honest and thorough - She mad found our Red slightly used VW EOS on line and were lucky enough to get to know Mary Jo MaGill. She was so helpful and honest and thorough - She made car buying (an experience we usually dread) - a wonderful one. She made sure she explained each feature of the car to us in great detail and took so much time. Because this was the best price we could find in he US, we flew up from Georgia to buy the car! (we work for an airline...) Mary Jo offered to pick us up at the MSP airport and walked us through the entire process. Thanks to Mary Jo and all the wonderful people at Inver Grove. you ROCK! Brad, Edith, and Brinkley Bray Peachtree City, Georgia More

Highly recommend VW of Inver Grove - just bought my 3rd VW but this is my first one from Inver Grove and I will definitely be back. Great customer service - smooth purchasing process - so mindful of a per VW but this is my first one from Inver Grove and I will definitely be back. Great customer service - smooth purchasing process - so mindful of a person's time etc. More

I started going to VW of Inver Grove for service. Having done business with Mike Barcalow before, I called him when the time came for a new vehicle. I knew Mike and his staff would make my purchase experien done business with Mike Barcalow before, I called him when the time came for a new vehicle. I knew Mike and his staff would make my purchase experience a great one. Thanks, you didn't let me down! More

Purchasing a car at VW Inver Grove was a great experience. My sales person, Mike Barcalow, was extremely helpful and patient with him. He did not push me into anything and really made sure I got w experience. My sales person, Mike Barcalow, was extremely helpful and patient with him. He did not push me into anything and really made sure I got what I wanted and did not spend over my budget. It is always a joy to go back for service appointments, which I never thought I'd say about a car dealership. The service department goes out of their way to ensure you are taken care of. I highly recommend this dealership and Mike. More

We have bought several cars from Mike in the past, He always is happy to help us find just what we are looking for and does not high pressure us into buying someyhing we are not looking for. always is happy to help us find just what we are looking for and does not high pressure us into buying someyhing we are not looking for. More

Mike Barcalow was very helpful in my search for a used 4-whell drive second car. I appreciated his candor and expertise as we considered a couple different. As a retired mechanic, I very much appreciate 4-whell drive second car. I appreciated his candor and expertise as we considered a couple different. As a retired mechanic, I very much appreciate Russ and his attention to detail when I bring my cars in for service. I make it a habit to ask for him because I trust him. More

I worked with Mike who knew so much about the vehicles and helped me pick out a great car for my family and I. He let us test the need for speed on the new Jetta we got and showed us every little option and helped me pick out a great car for my family and I. He let us test the need for speed on the new Jetta we got and showed us every little option it had to offer. The staff there is great and Mike Barcalow is a great salesman. Thanks for helping! More