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Volkswagen of Inver Grove

Inver Grove Heights, MN

4.8
287 Reviews

1325 50th Street East

Inver Grove Heights, MN

55077

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Showing 287 reviews

November 18, 2011

"I very much enjoyed my experience at the Inver Grove VW..."

- Sal214

I very much enjoyed my experience at the Inver Grove VW Dealer. Nick was polite and professional. He answered all of my questions without pressuring me, and he knew everything about the cars. I also like the dealerships no hassle way of doing business. I was very comfortable. I absolutely love my new Jetta!

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Recommend Dealer
Yes
Employees Worked With
Nick
October 11, 2011

"Bait and switch tactic's used in this dealership. Went..."

- saradep

Bait and switch tactic's used in this dealership. Went for a test drive and had to stop at the gas station to put gas in the car! Poor level of service from misquoting prices, provided incorrect info on dealer installed options, Parts involved in recall are still on cars in the showroom and on the lot (Chrome exhaust), beware of shopping here.

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Recommend Dealer
No
Employees Worked With
Sales associate and general manager
September 30, 2011

"This is the second car that we purchased from Mary Jo...."

- GerryE

This is the second car that we purchased from Mary Jo. The first was our new 2002 Saturn, and now the second car a 2012 VW Jetta TDI. Mary Jo is very knowledgeable about her products and went over everything about the car on delivery. Thanks again Mary Jo!

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Recommend Dealer
Yes
Employees Worked With
Mary Jo McGill
September 28, 2011

"We are very happy with our new Tiguan purchased at..."

- mnmum

We are very happy with our new Tiguan purchased at Volkswagen of Inver Grove thanks to the considerate, well-informed relationship developed with Mary Jo Magill. She was able to guide us through our thought processing and understood our needs while translating them into the vehicle that would be most suitable. She nows the car inside and out and shared with us very patiently and enthusiastically. As a result we developed a level of trust and comfort with this dealership and look forward to working with them in the future when servicing our car. Thank you for helping us, Mary Jo and have a lovely fall, Susan and Chuck

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Recommend Dealer
Yes
Employees Worked With
Mary Jo Magill
September 13, 2011

"My experience at VW of Inver Grove Heights was..."

- siriw

My experience at VW of Inver Grove Heights was phenomenal! It was fun, exciting, and my sales person Casey Wiggs helped me find the exact car I wanted. I love my new tdi jetta. Thank you so much!

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Recommend Dealer
Yes
Employees Worked With
Casey Wiggs
July 27, 2011

"Liked: Great experience working with IGH Volkswagen. My..."

- mullecr

Liked: Great experience working with IGH Volkswagen. My first impressions as I entered the building. No associates were outside smoking and waiting for the next customer to show up, the building was clean and nicely maintained, lawn was nicely manicured, new and used car areas were clearly identifiable, most associates wore VW logo attire, interior and bathrooms were clean. The facility had a very European feel to it...it should...after all it is a German made car. Some of you may wonder why would you waste your time looking at these factors and I would say two things. • This is an old adage, but timeless no matter the situation: Your first impression is a lasting impression! • Trickles from the top down: If a dealership doesn’t put forth an effort to provide an overall pleasing environment and buying experience, I feel the same uninspiring effort will be experienced during the sales process and ultimately practiced in the service department. I want a dealer who cares about all of it...start to finish! I have been a loyal Toyota fan for many, many years. After several lack luster experiences with the Maplewood Toyota staff as well as some 70's blast from the past experiences with other car dealerships, I was totally sold on the professionalism of IGH staff, their no haggle policy and the overwhelming quality of VWs cars. This dealership earned my money and my loyalty. Internet Sales Manager, Mike B., was excellent to work with. His approach was a breath of fresh air and definitely was one of the key reasons I decided on IGH. Having no VW car experience at all, Mike started right at the beginning and reviewed everything with me. I especially liked being educated on the car safety features and how VWs offerings in this category differ from other car manufactures. We went through all the features and options on the models I was interested in. We test drove and we test drove and we test drove again. Mike’s never tired of my questions and explained details repeatedly until I felt comfortable. Your enthusiasm about your work, the depth of your product knowledge (both VW and competitors), the fine art of listening to your customer and appropriately responding to their needs makes you stand out from colleagues. Mike you have restored my faith in car dealerships. Disliked:If corrections by IGH are needed, I would recommend involving the car warranty and maintenance packages individual on the frontend and rework your approach to selling these products...instead of doom-n-gloom and fear, give the customer a more realistic, real world, how does this apply to me approach and you might find more satisfied customers in this area.

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Recommend Dealer
Yes
Employees Worked With
Mike Barcalow
May 17, 2011

"My husband Ted, called and asked about a car he had seen..."

- Fran Fischer

My husband Ted, called and asked about a car he had seen on the internet. Spoke with Mike and made an appt to see the car. Mike met Ted at the door and had the car pulled up by the door. Went for a test drive. Ted told me he would not buy the car if our tradein price wasn't met. We were both surprised when it was accepted and the bottom line was very much accepted by us. We had our grandson (4yrs) with us and Mike and the finance (guy)hurried through so the wait wasn't long. Mike took us through all the details of the car. WE LOVE THE CAR. SO FAR GREAT SERVICE - this is our first time with VW.

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Recommend Dealer
Yes
Employees Worked With
Mike Barcalow
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