Volkswagen of Inver Grove

I had been looking for a newer used car and found one online that I wanted to look at, I called and spoke to Mike Barcalow he set up an appointment for me to drive it. He took the time to explain and sh online that I wanted to look at, I called and spoke to Mike Barcalow he set up an appointment for me to drive it. He took the time to explain and show me all the cool features on the Jetta. I really love my Jetta, thank you Mike and VW of Inver Grove for your excellent service. More

We found our experience working with Mike as very pleasant. We did not have to spend time hasseling about price or options. He was very knowledgeable about the vehicles on the lot and was able to exp pleasant. We did not have to spend time hasseling about price or options. He was very knowledgeable about the vehicles on the lot and was able to explain the differences in models. More

Tim was very knowledgable on the cars we reviewed, and their "no haggle" deal was in line with our expected price paid for our car. The whole experience was pleasant and professional. I recommend this d their "no haggle" deal was in line with our expected price paid for our car. The whole experience was pleasant and professional. I recommend this dealer. More

Bought a 2008 Saturn Aura from Mary Jo. She was extremely helpful and allowed me to come to my own decisions vs. being pushy. I pointed out some minor issues with the car, she pointed out some minor issues w helpful and allowed me to come to my own decisions vs. being pushy. I pointed out some minor issues with the car, she pointed out some minor issues with the car and all were fixed before I drove off with the vehicle. Mary Jo took the time to explain each feature of the Saturn and what each button or knob's function was. I also appreciate the fact they drove the car into their detailing area and made sure the car was completely clean, inside and out. Filling the gas tank for me before I left was also a nice touch and appreciated. Their no-haggle price for the vehicle was fair, based on a LOT of research. This dealership also comes with a 350 mile/7-day buy back program if not completely satisfied with your purchase. Mary Jo's warm personality, friendliness and professionalism are both a credit to herself and Volkswagon of Inver Grove and I would not hesitate to recommend either. More

I very much enjoyed my experience at the Inver Grove VW Dealer. Nick was polite and professional. He answered all of my questions without pressuring me, and he knew everything about the cars. I also lik Dealer. Nick was polite and professional. He answered all of my questions without pressuring me, and he knew everything about the cars. I also like the dealerships no hassle way of doing business. I was very comfortable. I absolutely love my new Jetta! More

Bait and switch tactic's used in this dealership. Went for a test drive and had to stop at the gas station to put gas in the car! Poor level of service from misquoting prices, provided incorrect info on for a test drive and had to stop at the gas station to put gas in the car! Poor level of service from misquoting prices, provided incorrect info on dealer installed options, Parts involved in recall are still on cars in the showroom and on the lot (Chrome exhaust), beware of shopping here. More

This is the second car that we purchased from Mary Jo. The first was our new 2002 Saturn, and now the second car a 2012 VW Jetta TDI. Mary Jo is very knowledgeable about her products and went over everyt The first was our new 2002 Saturn, and now the second car a 2012 VW Jetta TDI. Mary Jo is very knowledgeable about her products and went over everything about the car on delivery. Thanks again Mary Jo! More

We are very happy with our new Tiguan purchased at Volkswagen of Inver Grove thanks to the considerate, well-informed relationship developed with Mary Jo Magill. She was able to guide us through our Volkswagen of Inver Grove thanks to the considerate, well-informed relationship developed with Mary Jo Magill. She was able to guide us through our thought processing and understood our needs while translating them into the vehicle that would be most suitable. She nows the car inside and out and shared with us very patiently and enthusiastically. As a result we developed a level of trust and comfort with this dealership and look forward to working with them in the future when servicing our car. Thank you for helping us, Mary Jo and have a lovely fall, Susan and Chuck More

My experience at VW of Inver Grove Heights was phenomenal! It was fun, exciting, and my sales person Casey Wiggs helped me find the exact car I wanted. I love my new tdi jetta. Thank you so much! phenomenal! It was fun, exciting, and my sales person Casey Wiggs helped me find the exact car I wanted. I love my new tdi jetta. Thank you so much! More

Liked: Great experience working with IGH Volkswagen. My first impressions as I entered the building. No associates were outside smoking and waiting for the next customer to show up, the building was clean first impressions as I entered the building. No associates were outside smoking and waiting for the next customer to show up, the building was clean and nicely maintained, lawn was nicely manicured, new and used car areas were clearly identifiable, most associates wore VW logo attire, interior and bathrooms were clean. The facility had a very European feel to it...it should...after all it is a German made car. Some of you may wonder why would you waste your time looking at these factors and I would say two things. • This is an old adage, but timeless no matter the situation: Your first impression is a lasting impression! • Trickles from the top down: If a dealership doesn’t put forth an effort to provide an overall pleasing environment and buying experience, I feel the same uninspiring effort will be experienced during the sales process and ultimately practiced in the service department. I want a dealer who cares about all of it...start to finish! I have been a loyal Toyota fan for many, many years. After several lack luster experiences with the Maplewood Toyota staff as well as some 70's blast from the past experiences with other car dealerships, I was totally sold on the professionalism of IGH staff, their no haggle policy and the overwhelming quality of VWs cars. This dealership earned my money and my loyalty. Internet Sales Manager, Mike B., was excellent to work with. His approach was a breath of fresh air and definitely was one of the key reasons I decided on IGH. Having no VW car experience at all, Mike started right at the beginning and reviewed everything with me. I especially liked being educated on the car safety features and how VWs offerings in this category differ from other car manufactures. We went through all the features and options on the models I was interested in. We test drove and we test drove and we test drove again. Mike’s never tired of my questions and explained details repeatedly until I felt comfortable. Your enthusiasm about your work, the depth of your product knowledge (both VW and competitors), the fine art of listening to your customer and appropriately responding to their needs makes you stand out from colleagues. Mike you have restored my faith in car dealerships. Disliked:If corrections by IGH are needed, I would recommend involving the car warranty and maintenance packages individual on the frontend and rework your approach to selling these products...instead of doom-n-gloom and fear, give the customer a more realistic, real world, how does this apply to me approach and you might find more satisfied customers in this area. More