Volkswagen of Lee's Summit

My car buying experience was a total nightmare! In mid-Jan I met with Kaila, chose a car and worked with Danny for in-house financing. The car I chose would be coming from another dealership who In mid-Jan I met with Kaila, chose a car and worked with Danny for in-house financing. The car I chose would be coming from another dealership who in-turn would send to Summit Lees VW upon arrival the following week. I was told I would receive regular status updates, these were rarely provided. Several weeks later I requested an update on the status of the vehicle and I was contacted by Matt O the General Manager who notified me the receiving dealership had sold the vehicle and they would need to find me a different one. A second vehicle was found for me, however paperwork needed redone to update with the new VIN. For the "inconvenience" 2 payments and an extra year of prev maintenance were included in my deal. I was told only the VIN would be updated, but as a result of updating the VIN on the loan paperwork, the lender subsequently ran my credit an additional six times. My vehicle arrived at the end of February, but arrived with only 1 key. I was told that a key would be ordered and it should be available the following week. I attempted to reach Matt O to request an update on the check for the 2 payments, as well as to express my frustration, however, after multiple calls and messages, he failed to return ANY of my calls. I later received the check, (a month after it was cut) and upon trying to deposit was made aware by my bank that the dealership had failed to sign it. After speaking with Danny, he provided awesome customer service and was able to answer all of my questions. He provided info on when a check signer would be available, as well as an update of my additional key, which I later found out had not been ordered until he requested an update. I understand the situation resulted from a series of circumstances outside of LSVW control, however, for a GM to choose not to communicate, follow-up, or simply acknowledge the issues that were in his control is completely unprofessional and unacceptable. I had hoped he would make things in right and discuss in my subsequent visits to the dealership, but that never happened, creating further frustration on my end and leading me to warn others to take their business elsewhere. More

Josh VanDyke thank you for my new VW and giving me too much money for my trade! much money for my trade! More

Great experience! Blake was really good to work with. This was my third vehicle from this dealership. This was my third vehicle from this dealership. More

William was very kind and helpful. He worked very hard to make sure I got what I was looking for. make sure I got what I was looking for. More

I had a wonderful experience at Lee’s Summit Volkswagen! My salesman was Nate and he went above and beyond to help me find the perfect car for me. He made me so comfortable as I drove different used cars. H My salesman was Nate and he went above and beyond to help me find the perfect car for me. He made me so comfortable as I drove different used cars. He was never high pressure, just made helpful observations and patiently answered all of my questions. I did not go to the dealership with the intention of buying a new car, but am so glad I did. The whole crew at the dealership was relaxed, friendly and welcoming. I would highly recommend them to anyone. More

Do not purchase a vehicle from this dealer. Incompetent mechanics that will have your life on the line . I Brought my 2018 Tiguan brand new w 22 miles on it and have had nothing but problems. I don’t have mechanics that will have your life on the line . I Brought my 2018 Tiguan brand new w 22 miles on it and have had nothing but problems. I don’t have enough room to tell you all the so called repairs that they have done. Buyers please beware. I am reaching out to the owner to see what I will be told next : More

Very friendly, lots of cars to look at, good deal on my trade in, knowledgeable salesman. trade in, knowledgeable salesman. More

William was great, and it was like talking to a friend. I left happy and he got me what I needed. left happy and he got me what I needed. More

The story is so long about how they SCREWED me and my wife...I'll just say - RUN away from this horrible dealership. wife...I'll just say - RUN away from this horrible dealership. More