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Volkswagen of Lee's Summit
Lee's Summit, MO
364 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 364 reviews
August 31, 2021
I was amazed with the service given during the sale and after the sale! Will differently be back and tell all of my friends and family! after the sale! Will differently be back and tell all of my friends and family! More
by Gwally007@gmail.com
Employees Worked With
Steve Fikki, Anthony Woodruff, Amber Hawkins-Warren
August 26, 2021
The deal I agree then they switch up side down and I’ll report them if they return my car with les money 💰 and I didn’t accept and still have my car title next day I said I don’t want that price is too lo report them if they return my car with les money 💰 and I didn’t accept and still have my car title next day I said I don’t want that price is too low in market and they denied it that mean they stole my car More
by kctruckbusinesses
Employees Worked With
Steve fikki, Steve Fikki, Andres Ozorio, Josh Van Dyke
August 10, 2021
Called and got a quote on brakes and rotors, was called back by the same individual in the service department and set my appointment up, now the service department doesnt want to honor that quote and sayin back by the same individual in the service department and set my appointment up, now the service department doesnt want to honor that quote and saying they have no record of my appointment even though i gave my vin number and every bit of info they could ask now they want over $400 more, double checked and made sure it was the correct number for volkswagon of lees summit, mo and it was. Terrible customer service. More
by Jkraft
Employees Worked With
Lacey Johnston
July 13, 2021
I bought 13 VWs and Audis from a South Kansas City dealer When I inquired I Was met with indifference and rudeness Lee’s Summit VW treated me with respect, listened and never pressured me I got a great deal When I inquired I Was met with indifference and rudeness Lee’s Summit VW treated me with respect, listened and never pressured me I got a great deal the respect I’ve earned with a very high credit score In the 40 years Ive been buying cars the best experience ever As for the other VW dealer you’ve lost my business. More
by tf4brown
Employees Worked With
Isaiah great job! Danny Kranz top flight service, Steve Fikki
June 22, 2021
Great service from Jonathan! Johnathan was my sales person but I did not see his name in the drop down me u. He provided exceptional service and anyone purchasing a new vehicle from Lee’s Summit VW sho person but I did not see his name in the drop down me u. He provided exceptional service and anyone purchasing a new vehicle from Lee’s Summit VW should ask for him. More
by Richard_stanford1
Employees Worked With
Lacey Johnston, Steve Fikki, Andres Ozorio, Josh Van Dyke, Anthony Woodruff, Amber Hawkins-Warren
June 17, 2021
FALSE ADVERTISING. I called before making the 2 hour trip to the dealership to make sure that we would qualify for the 0% Interest for 60 months and for the ORIGINAL MSRP trade in (minus the mileage adjustme to the dealership to make sure that we would qualify for the 0% Interest for 60 months and for the ORIGINAL MSRP trade in (minus the mileage adjustment). The salesman assured me we would get 0% interest on a new VW and he said most customers were getting close to their original MSRP on their trade in. My MSRP was $38,000 before the mileage deduction. They kept wanting to pick a newer used car I was interested in buying before they would tell me the trade in value. After saying we would not go any further they finally told us the trade value. With the car only being a 2013 and less than 140,000 miles they were only going to give me $9,000. When I went I was in the mind set of purchasing a new vehicle, after they would not budge on the MSRP trade in that they strongly advertise we walked away. They were not willing to work with us and kept saying "we cant work with the budget you are wanting to get". I was very disappointed in their advertising as it was very promising and enticing but clearly its just a way to scam people into buying a new car they cannot afford. More
by KAY
Employees Worked With
Isaiah
May 29, 2021
Wife bought a used car here. Buyer beware! Took delivery a week later because it needed to be cleaned. No second smart key, minimal cleaning, been 5 weeks still no title, inspection slip to register. Replac a week later because it needed to be cleaned. No second smart key, minimal cleaning, been 5 weeks still no title, inspection slip to register. Replacement key $300. State late fee $50. Now it needs wheel bearing replacement. More
by danmillam
Employees Worked With
Steve Fikki
