Volkswagen of Marietta

The Sale's Service made me Happy, the Closing not so much! I was very happy with the level of professionalism of the sales team when I decided what VW vehicle that I wanted to purchase. The team at Volkswagen I was very happy with the level of professionalism of the sales team when I decided what VW vehicle that I wanted to purchase. The team at Volkswagen of Marietta out shined many other dealerships and although not the absolute cheapest, I selected them based on customer service. I completed all necessary paperwork for my financing ahead of time , was pre-approved, and asked several times before the day of closing if everything would be ready for me when I came to pick up the vehicle. I was told it would take an hour of my time maximum, but I actually expected longer. I was encouraged to come in right away and that my vehicle was ready, but discovered quickly that the chrome exhaust tips were not in stock, requiring me to make another 3 hour drive round trip to have installed. I did not expect close to three hours of waiting. Alana Escobebo was exceptional and like clock work, had all of her things in order for me to sign. However, I waited for the financing guy Hamisi Chuma to get my papers in order. My frustration is multi-faceted and I hope my review will help other customers. After waiting several hours, where I would have had plenty of time to review warranty options, I was given a hard sales pitch at the last minute to pick an option. I was frustrated, because I could have been given the information before I came into the dealership for options that I might want to consider. I waited over 2 hours, where someone could have oriented me on the car functions or read over warranty options. The signing process for financing was clunky and unorganized. I had to remind the gentleman about making my $3,000 down payment. He had to restart his computer, because her forgot to take the payment, when I reminded him! I was late for a previous engagement and was given a five minute orientation, before I had to drive my car off the lot. Instead, a sales person told me about downloading an APP to help me get better acquainted with my new vehicle. Finally, I shared that I wasn't prepared to make any decisions on an extended warranty(because I was rushed)and would have preferred the courtesy of being given a few days to consider one. However, I was told that if I didn't select one that day, the fees would be significantly higher if I waited. Upon signing papers, I was told that since I couldn't make a decision, that I would be declining any extended warranty's. I was very excited to make this purchase, but had to wait several weeks before I could write an objective review that might be constructive to all. More

Oil change service 70k It was quick and easy and saragrace was very pleasant and chipper! I would work with her again. Wasn't pushy at all and took care of me. It was quick and easy and saragrace was very pleasant and chipper! I would work with her again. Wasn't pushy at all and took care of me. More

Awesome experience Jason was very professional, knowledgeable about the car, gave a great test drive, and was competitive in his pricing of the car. Would recommend and Jason was very professional, knowledgeable about the car, gave a great test drive, and was competitive in his pricing of the car. Would recommend and do business with him and this dealership again! More

Fast and friendly staff Fast reasonably priced oil change , good customer service 😊😃I left with a clean car . Clean waiting area with WiFi, complimentary water, tea , coffe Fast reasonably priced oil change , good customer service 😊😃I left with a clean car . Clean waiting area with WiFi, complimentary water, tea , coffee and snacks. More

New Customer I work out here as military and not only did Jeff give us a discount, he took the time to explain what they are doing and what we should expect on the I work out here as military and not only did Jeff give us a discount, he took the time to explain what they are doing and what we should expect on the next service. These days , dealerships and shops just tell you all the issues and how much you have to pay today. He gave us some projections for the next service due and made us feel like our business matters. More

Awesome Car. Good Price. Great Dealership! Clean showroom with great amenities. Outstanding staff at Volkswagen of Marietta. Jon, the manager did a wonderful job with turning what could have be Clean showroom with great amenities. Outstanding staff at Volkswagen of Marietta. Jon, the manager did a wonderful job with turning what could have been a bad experience to a positive outcome. There was some miscommunication during the car buying experience but everything ended well. Great sales staff. Will definitely visit again the next time I'm in the market for a vehicle. Jon and Alana, two thumbs!! More

buying experience a plus The salesman was great and knowledgeable. Even though they did not have what I wanted available they found one exactly like I wanted and got it in. The salesman was great and knowledgeable. Even though they did not have what I wanted available they found one exactly like I wanted and got it in. More

Wonderful Experience I definitely prefer this location over the Thornton Road location. Everyone was nice and comforting and we were in and out swiftly. Definitely making I definitely prefer this location over the Thornton Road location. Everyone was nice and comforting and we were in and out swiftly. Definitely making this my home VW. Allen was great More

Murice is the G.O.A.T. Murice was the best and most honest salesman I've ever met. I see why he has the corner office! I came determined to get a CC and left with a Passat. Murice was the best and most honest salesman I've ever met. I see why he has the corner office! I came determined to get a CC and left with a Passat. No buyer's remorse and nothing but smiles like the people in car commercials! I'm never buying another car from any other salesman. More

5k check up/tire rotation Everyone was friendly and fast. Tires were rotated and they even washed my car. Explained that my next service will be at 10k. Very happy . Everyone was friendly and fast. Tires were rotated and they even washed my car. Explained that my next service will be at 10k. Very happy . More