Volkswagen of Murfreesboro

Good car, great service JJ is the exact kind of sales rep you hope for when you pull onto a lot. Cool, informative, and keeps in touch even after you drive off the lot in you JJ is the exact kind of sales rep you hope for when you pull onto a lot. Cool, informative, and keeps in touch even after you drive off the lot in your awesome turbocharged family car. I will go to JJ when it's time for a new ride. More

A Refreshing "Kind" of Salesman It's rare to find a salesperson that truly puts the customer's needs first. This is what I found in Mr. Sim Thomas. He never pressured me, always trie It's rare to find a salesperson that truly puts the customer's needs first. This is what I found in Mr. Sim Thomas. He never pressured me, always tried to help me find the exact vehicle that he thought I would like, and when the sale was postponed to a future date, he still reassured me that my vehicle needs were priority with him, not his bonus. I've made numerous car transactions, and I've never driven away from the lot with such a high regard for my salesman. I would highly recommend this gentleman to anyone who is looking for a vehicle. Now, let me say what an experience it was to deal with Ms TJ McAlpin in the finance office. She was so open and honest with me, I looked around to see if there was a Bible in her office. She explained every detail to me, and I promise you, I picked this lady's brain with questions. She showed me the respect that all customers want, always told me the truth (at the expense of an immediate sale) and made me like a valued customer. More

Took care of what I needed, very friendly. Will listen to what you want and match the vehicle for you. Took care of me. Actually drove 1.5 hours because of the service and price. Will listen to what you want and match the vehicle for you. Took care of me. Actually drove 1.5 hours because of the service and price. More

Todd Eifert my sales person was very helpful and made the sales process very easy to understand and was very knowledgeable about the vehicles. Very friendly and my sales person was very helpful and made the sales process very easy to understand and was very knowledgeable about the vehicles. Very friendly and warm place to make a car purchase. More

Making it easy Extremely helpful with no pressure. Made for a great experience! Come in for an oil change, leave with a new car, full tank & no complaints. Extremely helpful with no pressure. Made for a great experience! Come in for an oil change, leave with a new car, full tank & no complaints. More

A/C out in 3 weeks. "Sorry. Your problem" Bought a 2014 Passat from them ("We've just had it in the shop. Everything's checked out.") on that ice storm Thursday, silly me didn't try the A/C wh Bought a 2014 Passat from them ("We've just had it in the shop. Everything's checked out.") on that ice storm Thursday, silly me didn't try the A/C when it was 10 degrees outside. Yesterday, turn on the A/C, hot air only. I figure they'll fix it free, I haven't even had it 30 days. Nope. Well, learned my lesson here. I sure won't be spending any money there on either of my Volkswagens. I'll drive the other side of Nashville before I use Signature. They ought to rename the business, How to Lose Customers and Make Lifelong Enemies. More

horribly misleading in deal offer I work long hours and have an hour and half commute, so I had to shop mostly over the phone. Considered buying 3 months back, when the exact same car I work long hours and have an hour and half commute, so I had to shop mostly over the phone. Considered buying 3 months back, when the exact same car I am now looking at. Said they could keep me same note as my current one. Passed the offer at time, but recently my car was totalled in an accident, so I revisited that offer. Sales manager called back and forth but told me I needed over $6000 down payment. I said not feesable and he basically said that was the best he could do. Next day called Village Volkswagen in Chattanooga. They said no problem to get where I wanted to be. Closed the deal same day. More

One happy customer! WE have traded or bought 4 new or certified pre-own vehicles with this dealership. They have always gone to the extra mile to get us what we wanted. WE have traded or bought 4 new or certified pre-own vehicles with this dealership. They have always gone to the extra mile to get us what we wanted. They are very helpful and friendly. We don't trade or buy any where else. On one visit we actually bought two used vehicles with Amy Hale. When we go in we always ask for Amy Hale because she has been so friendly and helpful. When our vehicles have problems we take them to the service department and they are just as friendly and helpful as the sales side. If the work is covered under the warranty then they fix the problem correctly even if it is going to cost them to replace the transmission or air intake and water pump. Give them a try. I hope you have a great experience as we have! More

Rude and untrustworthy staff at Signature VW of Murfreesboro I intended to buy a Jetta from this dealership. I contacted the internet sales manager, Eric Beers, who initially told me everything I wanted to hear I intended to buy a Jetta from this dealership. I contacted the internet sales manager, Eric Beers, who initially told me everything I wanted to hear and asked me to come by after work. I wasn't able to stop in until the next day, so when I called to let him know this, Eric got verbally abusive and then hung up the phone on me saying I was a "no show" for his initial appointment. His tone was confrontational from the moment I called and was highly unprofessional. Also, I later learned the pricing he quoted me was inaccurate (bait and switch). I will most certainly not be returning here... More