Volkswagen of Murrieta

Everyone is so helpful and friendly. They keep you updated the entire time and only do what was required. I would not go anywhere else. Thank You They keep you updated the entire time and only do what was required. I would not go anywhere else. Thank You More

Brought my car in for a 20k service. Shawn helped me and was friendly fast and knowledgeable. Love brining my car here. Thank you so much. Shawn helped me and was friendly fast and knowledgeable. Love brining my car here. Thank you so much. More

Excellent place for VW service. Great service reps, explain what is needed in an easy to understand manner. Offer options if some services can be defered. Very responsive to custome Great service reps, explain what is needed in an easy to understand manner. Offer options if some services can be defered. Very responsive to customer needs. More

When you pull into service area the rep comes right out and gives. Great service and gives. Great service More

Great service! Every aspect was seen to and folks were very friendly. Really couldn’t ask for more. Every aspect was seen to and folks were very friendly. Really couldn’t ask for more. More

I made an online early morning appointment and called the previous day to ask about the possibility of dropping off my vehicle in the late afternoon. Travis answered, but there was a lot of static on the lin previous day to ask about the possibility of dropping off my vehicle in the late afternoon. Travis answered, but there was a lot of static on the line, which led to some miscommunication. Initially, I understood that he said I could drop it off, but he later called me back and said I could bring it in that same day for an afternoon appointment. I was bringing my vehicle in for recall work and specifically requested the 20,000-mile service. During the appointment, Travis recommended nearly $3,000 worth of additional services. I explained that I could only afford the 20,000-mile service, which I already felt was expensive. My vehicle was serviced and completed the same day, but I never received a notification that it was ready. The next morning, I called the service department to check on the status of my vehicle. Travis was unavailable, but another employee informed me that my vehicle was ready for pickup. I then went to pick it up. On both days, I waited more than 15 minutes for Travis. The first day, my child was waiting in the car outside. The second day, my child was standing beside me while we waited. This was frustrating and showed a lack of consideration for customers’ time. After I got home and reviewed my invoice more carefully, I noticed that the paperwork stated, “Customer asked for the 40K service.” Not only is this a blatant lie, but it is also extremely disrespectful. I clearly scheduled a 20,000-mile service online and specifically stated that I wanted the 20,000-mile service. At no point did I request a 40,000-mile service. What makes this even more disturbing is that I was actually charged for the more expensive 40,000-mile service. Why would Travis document that I requested a service I never asked for? This is money that I could have saved. To me, this is an example of performing and charging for services other than what the customer requested. It feels as though an opportunity was taken to make a larger sale rather than provide the service I specifically authorized. The entire experience has been difficult to process. Between the poor communication, lack of notification that my vehicle was ready, extended wait times, and being charged for a service I did not request, I have lost confidence in this service department. I will not be returning to this dealership and would encourage other customers to carefully review their invoices before leaving. More

Everyone was amazing and friendly. They all made the process run smoothly. Helping me connect my phone to my new car and showed me all the features the car is equipped with. I really a They all made the process run smoothly. Helping me connect my phone to my new car and showed me all the features the car is equipped with. I really appreciate this team. More

I am a long-time client and it is always a great experience. Travis Benedict has been my service advisor for the last few years and he is great! I feel that he really listens to my concerns and he m experience. Travis Benedict has been my service advisor for the last few years and he is great! I feel that he really listens to my concerns and he makes sure to address them. :) More

“Great experience from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured. They helped me find the perfect car within my budget and made the whole proc The staff was friendly, knowledgeable, and never made me feel pressured. They helped me find the perfect car within my budget and made the whole process smooth and stress-free. Highly recommend!” More