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Volkswagen of Nanuet - Service Center

Nanuet, NY

4.3
85 Reviews
Call Service Center (845) 285-3400

85 Reviews of Volkswagen of Nanuet - Service Center

Sort by
November 02, 2023

Friendly, very customer oriented . ,they have express service which takes about an hour, which saves the loaner car More

by Pizzanovanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Mckenzie, Chrys Kenney, Andrew Luquis
Report | Print
Nov 02, 2023 -

Volkswagen of Nanuet responded

We're glad to know you found our team at Volkswagen of Nanuet friendly and customer-oriented. We always aim for efficient service, so it's great that the express option worked well for you!

October 25, 2023

I feel like a family, everyone was so nice and so friendly I get whatever I needed. More

by Hespinosa2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Mckenzie, Chrys Kenney
Report | Print
Oct 25, 2023 -

Volkswagen of Nanuet responded

Thank you for choosing Volkswagen of Nanuet, we appreciate your positive feedback! It makes our day to get reviews like this from happy customers!

October 17, 2023

I almost never type 15 words for most reviews, but this dealer has excellent service. More

by nolan0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrys Kenney
Report | Print
Oct 17, 2023 -

Volkswagen of Nanuet responded

We are grateful for your review. Thank you from all of us at Volkswagen of Nanuet!

October 10, 2023

I had a good experience with this service center. The advisor who handled my appointment was professional and courteous. More

by Duane C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Luquis
Report | Print
Oct 10, 2023 -

Volkswagen of Nanuet responded

Duane, we're glad to know you had a good experience at our Volkswagen of Nanuet service center. Thanks for acknowledging the professionalism and courtesy of our team!

September 26, 2023

Had a problem with my 2014 Eos roof stuck open Andrew took it in diagnosed the problem had it fixed promptly very courteous, great communication and service More

by Richard.Caffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Luquis
Report | Print
Sep 26, 2023 -

Volkswagen of Nanuet responded

Richard, we're glad to know Andrew and our team at Volkswagen of Nanuet were able to promptly fix the issue with your Eos roof. Thanks for highlighting our service and communication!

September 23, 2023

Andrew is always a pleasure to be around and makes us feel welcome all the time at Volkswagen More

by Rajbalkishun03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Luquis
Report | Print
September 23, 2023

When notified of a minor issue, Andrew addressed it quickly and with professionalism.This approach builds goodwill and will payoff. More

by John_A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Luquis
Report | Print
Sep 25, 2023 -

Volkswagen of Nanuet responded

John, it's great to know Andrew was able to address your concerns promptly and professionally at Volkswagen of Nanuet. We appreciate the feedback!

September 15, 2023

Chrys has an amazing personality plus very professional. I am very satisfied with the service. More

by michellemorrison969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrys Kenney
Report | Print
Sep 18, 2023 -

Volkswagen of Nanuet responded

Michelle, thank you for sharing your kind words for Chrys! We are happy to hear you are satisfied with the service you receive from the Volkswagen of Nanuet team. See you next time!

September 10, 2023

Service Advisor Chrys was awesome and understanding. Service department said 2 computers were bad for total repair of $4,000. Neighborhood mechanic found it was just ground problem and blown fuses. They More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sterling Mckenzie, Chrys Kenney, Andrew Luquis
Report | Print
Sep 11, 2023 -

Volkswagen of Nanuet responded

Kevin - Despite Chrys' efforts, we are sorry to hear that you did not feel our service recommendations were adequate. It is our goal to keep our pricing fair and reflective of our team's top-tier workmanship and it's disappointing that we left a different impression. If you're open to it, we would like the opportunity to address your concerns directly. Please reach out to our Customer Care team at CustomerCare@VWNanuet.com to continue this conversation. Thank you.

September 04, 2023

Andrew is amazing! He is kind and has great follow up, always keeping you informed of the service status. More

by TGold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Luquis
Report | Print
Sep 05, 2023 -

Volkswagen of Nanuet responded

We're delighted to know that Andrew and our team provided you with excellent service at Volkswagen of Nanuet! Thank you for your kind words and we look forward to assisting you again in the future. Safe travels!

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