I had been bringing multiple cars to this dealer for years. I brought a brand new VW in with concerns about the handling/steering. The dealer assured me they had examined every aspect of the vehicle with great care, and that the vehicle was fine and handling properly. I eventually found out from a different dealer that the vehicle had a defective steering rack that could have resulted in a catastrophic loss of control on the highway. So, VW of North Attleboro completely missed a potentially fatal flaw in the vehicle that they assured me was fine.
When I informed Tim (the service rep at North Attleboro) what was wrong with the vehicle, he said the problem must have been intermittent. Interesting argument: the steering rack was defective each day I attempted to drive the car, miraculously fixed itself just for the day the car was at the dealer, then broke again the next day. How stupid do they thing people are?
If you wish to endanger your life with utterly incompetent service, then bring your car to VW of North Attleboro. Otherwise, go elsewhere.