Volkswagen of North Tampa

Not sure the software update was completed waited over 4 hours due to “computer” breakdown by the service tech hours due to “computer” breakdown by the service tech More

Staff was friendly, responsiveness. They tried to meet my needs. They were honest and open. They tried to meet my needs. They were honest and open. More

Not pushing in any anyway show you what they have you'd make the decision on what you want very good make the decision on what you want very good More

The Service Advisor was courteous and very helpful. We did not have an appointment, but he got us right in. All in, I think we were there just under an hour. Thank you to Morgan Automotive Group and We did not have an appointment, but he got us right in. All in, I think we were there just under an hour. Thank you to Morgan Automotive Group and the Service Advisor that took care of us! More

Honestly such great communication, the salesmen and woman and financial team and so nice and helpful. The made the process of buying a car so simple and fast. Car clean, runs great and everything they said i and financial team and so nice and helpful. The made the process of buying a car so simple and fast. Car clean, runs great and everything they said it would be and the kept every promise they made. Very honest and knowledgeable people. 10/10 More

I had a bad experience. Purchased a car and on the way home seen and experienced several issues with the car. Tried taking the car back the very next day NOT even 24hours a Purchased a car and on the way home seen and experienced several issues with the car. Tried taking the car back the very next day NOT even 24hours and they in bad faith stated they would fix the issues. The only thing fixed or corrected was new tires and they were CHEAP brands and not the tired designed for the car so needless to say I'm stuck putting the right tired on. In addition the biggest issue was motor mounts in which they told me I would have to pay for now. They did allow me a discount, but with the money I just put down I do have funds to fix anything. They said they fixed other issues BUT didn't. I'm basically stuck with putting another $2000 plus on this car mainly because they wouldn't take the car back as I think they already knew the issues, they drew the process out, then laid. Now I'm stuck with this 🍋 🍋 🍋 car. I'm not happy and will be looking for corporate info or someone that can do something in the next few days. This is unacceptable, but at this point it's not even worth trying to talk to them about it anymore. I'm tired, stressed and aggravated already and will not never recommend this dealership to anyone. More

Friendly staff, efficient service, clean waiting area. All work clearly explained and questions answered. Pleasant visit altogether. All work clearly explained and questions answered. Pleasant visit altogether. More

So many problems this time around. Ever since the acquisition of Reeves by Morgan Al the good people have left. I had an advisor leave before looking at my car. Got switched advisors. Ever since the acquisition of Reeves by Morgan Al the good people have left. I had an advisor leave before looking at my car. Got switched advisors. A tech that couldn’t find the problem I came for, then created another, and then that magically disappeared when I said not to look into it further. Then when I picked up my car because of a notice I got sent to pick it up, half the car was still apart with parts on the dashboard. While the advisors and manager were pleasant when fixing the problem given it was nearly out of their direct control, there wasn’t anything other than an apology. Reeves was a place I trusted, but not sure how much I can trust what Morgan is saying and probably won’t be coming back unless it’s to fix an issue they created. More

Fast service not pushy for other repairs needing to be done will be back for sure done will be back for sure More

Customer service is horrible. I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one kn I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one knowing what happened. . . Now I was appointed a new service advisor that never answers the phone when I try to schedule an appointment for service. I leave a voicemail and don’t get a call back. I always have to call the main phone number for the service department and talk to the first service representative that picks up to get assistance. . It’s annoying and frustrating and I decided to switch to another Volkswagen location. More