Volkswagen of North Tampa

We had to wait for associates to find the extra key fob (never found), floor mats, and a spare tire (never found), which could have been done while we were completing the finance process. We waited an extr (never found), floor mats, and a spare tire (never found), which could have been done while we were completing the finance process. We waited an extra 45 - 60 minutes after a 4 hours sales process. Also, the APR we were quoted went up when we were finalizing paperwork. My bank was offering a much lower APR, which we were told would be matched. At the time I ran the amortization on the payment amount, but we were assured it was the same. No Truth in Lending form was provided. I'm already working to refinance through my bank. The sales associates were all very good and friendly, just disappointed about a few items. The provision of a spare key and tire would go a long way in improving my experience with the dealership. We are working on that. Thank you! We LOVE the Atlas. More

Dustin was amazing. He’s super friendly and great at communicating. A honest guy and efficient He’s super friendly and great at communicating. A honest guy and efficient More

eecelent first experienxce at dealershp service depsrtment all good hope it stsys thst way.. Not like prior VW dealer in New Port Richey That became Lying theives By the yhe end of lease. Vehicle depsrtment all good hope it stsys thst way.. Not like prior VW dealer in New Port Richey That became Lying theives By the yhe end of lease. Vehicle is great .we had a2021 now a2024 hope it does not change More

They started high but eventually met my out the door offer. The salesman was very nice but his product knowledge needs work. offer. The salesman was very nice but his product knowledge needs work. More

Service went friendly, professionell and smoothly. I would recommend it. Pricing of some services seems to be above average. I would recommend it. Pricing of some services seems to be above average. More

Efficient crew and good work done. Effective communication by the team. Manager was good and clear to converse. My time was not wasted. Rafael knew his stuff. Effective communication by the team. Manager was good and clear to converse. My time was not wasted. Rafael knew his stuff. More

if I could give zero stars I would. RUN they will hide things in your contract. not provide you a copy of the contract when you leave. they advised me with two options after I realized RUN they will hide things in your contract. not provide you a copy of the contract when you leave. they advised me with two options after I realized the fraudulent activity that had transpired which were less than subpar. When I tried to get into a lease which was one of the options the GM advised of, they then acted as if there were no vehicles available. My sales persons Michael and Fadi as well as the GM himself have not answered phone calls, text, messages left with people. They have my vehicle since Saturday February 16th. They told me they would Transport it, Yet had Fadi drive it back at high speeds over 75 miles. just to tell me that it wasn't fixed and he had to drive it back to Tampa which on both trips he was speeding in my vehicle that has bad shaking issues that were never disclosed to me. since the vehicle was was brought back I have heard nothing from VW in regards to my vehicle or getting into a lease or my contracts being canceled. This place is a NIGHTMARE to say the least. I have barely been able to eat concentrate and do normal day to day things since realizing that my 19k vehicle which should have been a little over 23k after the outrageous added taxes and fees and vw advantage and my 2k deposit is now reflecting as a 32k finance loan in the bank that financed me STAY AWAY RUN. More

if I could give zero stars I would. RUN they will hide things in your contract. not provide you a copy of the contract when you leave. they advised me with two options after I realized RUN they will hide things in your contract. not provide you a copy of the contract when you leave. they advised me with two options after I realized the fraudulent activity that had transpired which were less than subpar. When I tried to get into a lease which was one of the options the GM advised of, they then acted as if there were no vehicles available. My sales persons Michael and Fadi as well as the GM himself have not answered phone calls, text, messages left with people. They have my vehicle since Saturday February 16th. They told me they would Transport it, Yet had Fadi drive it back at high speeds over 75 miles. just to tell me that it wasn't fixed and he had to drive it back to Tampa which on both trips he was speeding in my vehicle that has bad shaking issues that were never disclosed to me. since the vehicle was was brought back I have heard nothing from VW in regards to my vehicle or getting into a lease or my contracts being canceled. This place is a NIGHTMARE to say the least. I have barely been able to eat concentrate and do normal day to day things since realizing that my 19k vehicle which should have been a little over 23k after the outrageous added taxes and fees and vw advantage and my 2k deposit is now reflecting as a 32k finance loan in the bank that financed me STAY AWAY RUN. unless you want sleepless nights. having to force feed your self. and to struggle with work and other day to day activities STAY AWAY More

Mandi was excellent from the time that I brought my truck in to the time that I picked it up. She has superb communication and was very understanding. She went above and beyond to make sure I was very well t in to the time that I picked it up. She has superb communication and was very understanding. She went above and beyond to make sure I was very well taken care of. More

My experience was good. My car was ready when promised and everything was completed as promised My car was ready when promised and everything was completed as promised More