Here is my initial letter to VW of America after Prime refused my claim:
"My DPF light come on last week, so I took my 2014 JSW TDI to a dealership where I was told there was a P1950 fault for blocked or faulty cooling fans and a P1A58 for nox cat regen required, and the fans would have to be replaced in order for a regen to complete which would clear both codes. I assumed the work would be covered under the extended emissions warranty, where it states the parts covered are, "the OBD system, any malfunctions detected by the OBD system other than those related to the transmission." The wording seems fairly cut and dry; the coolant fans caused the P1950 which caused the nox regen to fail which caused the P1A58, so the fans would be covered.
Prime Volkswagen Norwood refused to cover the repairs under warranty, stating that the cooling fans are not on the list of approved parts that VW Corporate provides. This didn't make sense to me, as it contradicts what the extended warranty expressly states. Even supposing the fans aren't covered under the OBD clause, it seems they would then be covered under the clause, "the entire exhaust gas after treatment system." If the fans are necessary for nox regen, aren't they an integral part of the exhaust gas after-treatment system? From the point of view of anyone who reads the extended emissions warranty and has any mechanical knowledge the cooling fans are covered by 2 clauses, so I am having a very difficult time understanding the dealership's decision."
From scouring TDI forums, it seems as if VW regularly denies dieselgate warranty claims.
It is sad, and a little disgusting, that a multi billion dollar company has to lie to get out of covering a warranty claim they themselves caused by... lying. This was my first VW, I will never buy a VW again, and I will do my absolute best to make sure everyone close to me knows that VW will lie to get out of paying a valid warranty claim.