Volkswagen of Oak Lawn - Service Center

Exelent service and the employees are very professional,thank you for you good quality for fix any problem professional,thank you for you good quality for fix any problem More

I have been waiting since April for a key for my replacement key fob. Everytime I reach out I’m told it should be here next week. Even took it in for an oil change and was told Someone would get ba replacement key fob. Everytime I reach out I’m told it should be here next week. Even took it in for an oil change and was told Someone would get back to me that following we. Here we are another 2 weeks later still no callback or key. More

Great service I am so sad I don’t have my beetle anymore this was a phenomenal dealership experience. this was a phenomenal dealership experience. More

I received quality service from a caring and competent staff .The environment was extremely clean and thoughtfully appointed. I wouldn’t hesitate to recommend their service department to fellow Volkswage staff .The environment was extremely clean and thoughtfully appointed. I wouldn’t hesitate to recommend their service department to fellow Volkswagen owners. More

Sam and his team were extremely helpful and were able to resolve the issues with the Golf resolve the issues with the Golf More

I came in with a company vehicle, not knowing what to do or how to take care of the payment, and he walked me through every single step and made sure I was taken care of or how to take care of the payment, and he walked me through every single step and made sure I was taken care of More

Very friendly people with outstanding customer experience And he know his job I felt like a high priority customer And he know his job I felt like a high priority customer More

I like the fact that I was in and out for my recall I also like the the p professionalism and helpfulness from everyone at the dealership also like the the p professionalism and helpfulness from everyone at the dealership More

Got an oil change and the mechanics were very clean with their work and the waiting time was average. They had a clean waiting are with a self serve coffee machine which I liked and they also had bottled wa their work and the waiting time was average. They had a clean waiting are with a self serve coffee machine which I liked and they also had bottled water available More

I was told that I was purchasing a brand new vehicle with 0 miles. Upon arrival of the vehicle it had 131 miles. I did not make this an issue. Upon me purchasing this brand new 2024 Atlas SE W/Tech Peak Edit 0 miles. Upon arrival of the vehicle it had 131 miles. I did not make this an issue. Upon me purchasing this brand new 2024 Atlas SE W/Tech Peak Edition I experienced issues right out of the door. The issue had to do with the back windows going down more as I would go to let the windows up. Issues also with the rear view camera and display system static-king when I would start my vehicle up. My media system goes out and back on when it feels like it it’s times when I have to drive in silence due to this issue where I cannot turn my radio volume up at all on the media system or on the steering wheel. And the ultimate issue is how the vents blow out hot air while driving the vehicle and fogs the front window making it very hard for me to see while driving and this happens during both winter and summer. Also the most recent problem the car has been jumping and skipping when it feels like it and will stop for days and weeks and start all over again which has made it hard for the dealership to diagnose. The dealership has downplayed these problems telling me they had issue with the problems in the past I believe from other customers complaining about the same issue and that they are aware of the problems but have no solution. I don’t understand why the entire make of the vehicle is not on recall. Why are these vehicles still being able to be purchased. More