Volkswagen of Oak Lawn - Service Center

Me and my husband purchased a new VW Jetta from this particular dealership. About a year later, we had trouble with the latch that keeps the trunk open. My husband took it in to the service shop so th particular dealership. About a year later, we had trouble with the latch that keeps the trunk open. My husband took it in to the service shop so that they could assess the damage. The service manager and the mechanics did EVERYTHING they could to NOT help. They even made him try to sign a pre-written statement saying that the defect was not there problem. My husband refused to sign 2 of the 3 statements because he disagreed with the verbage. He kept the copy that he did sign, which infuriated the service manager and the mechanics. They then verbally assaulted and tried to PHYSICALLY assault my husband. I called to complain about the poor service to the owner, Mike Haggerty. He acted as if nothing was wrong and literally said," Well, what do you want me to do?" That dealership hires nothing but imbeciles who are only out to screw people. If you are looking to buy a VW or any other type of vehicle, stay away from this dealership! Mike Haggerty needs to have his businesses shut down secondary to the poor services they provide! More

This dealer was an absolute nightmare. my purchase experience was satisfactory but all customer service is terrible. service dept. is never able to duplicate a problem without a check engine light, a experience was satisfactory but all customer service is terrible. service dept. is never able to duplicate a problem without a check engine light, a loaner usually requires 2 weeks advance notice, employees can be very confrontational and/or act like you are bothering them. they somewhere along the line didn't grasp the concept that satisfied repeat customers is what makes the difference. More