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Volkswagen of Ocala

Ocala, FL

4.8
1,664 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,664 reviews

October 28, 2025

Had our vehicle in on numerous occasions to find an ongoing oil leak. They replaced the rear main seal on two separate occasions. Never fixed the leak. They completely failed to check for TSB’s regardi More

by ROBNJENPLUS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Schlenker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny is absolutely horrible, truly a do boy.
Oct 29, 2025 -

Volkswagen of Ocala responded

Thank you for sharing your feedback. We take all customer concerns seriously and are sorry to hear about your experience. After reviewing our records, it appears the last time we serviced your 2014 Touareg was in October 2021, when repairs were completed under the TDI warranty program. Since that visit, we haven’t had the opportunity to inspect your vehicle again. We’d be happy to review your situation in more detail if you’d like to reach out to us directly so we can better understand what occurred and assist if possible.

Oct 29, 2025 -

ROBNJENPLUS1 responded

Not even close. The vehicle was returned with the oil leak being disclosed for a second time, leaking from the exact same area. That’s when your service department replaced the second rear main seal and didn’t check for the second time about the TSB. After two times of not being repaired properly or even being diagnosed properly, which amazingly happened again after having to practically disassemble the subframe to access the seal that was replaced twice and nobody ever checked to see if it was the upper oil pan seal leaking. Which was diagnosed by another VW dealer. Add to the pain that your dealership never stepped up to discuss the issue with VW of A or would work to rectify the problems. After contacting another dealership service department they stepped in, contacted VW of A and fixed all of our issues. This the review.

October 21, 2025

The whole sales team makes purchasing a new VW very easy. I love that my deal was worked out before I drove over. More

by Shawn B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Oconnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2025 -

Volkswagen of Ocala responded

Thank you for your wonderful feedback! We’re so glad to hear that our sales team made your VW purchase easy and stress-free. Enjoy your new Volkswagen, and thank you for choosing us!

October 04, 2025

Carlos was absolutely amazing! He made our daughter’s first car experience a dream come true!!! More

by Devinclarkson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2025 -

Volkswagen of Ocala responded

Thank you for the wonderful review! We’re so glad to hear that Carlos helped make your daughter’s first car experience a dream come true — that’s such a special milestone! We truly appreciate your trust in us and are honored to have been part of this exciting moment. Wishing her many happy and safe miles ahead!

October 03, 2025

Brady did a really nice job on caring for us during the sales process. Could have asked for more More

by chris.sirianni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Boland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2025 -

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that Brady took great care of you during the sales process. We truly appreciate your feedback and are always looking for ways to improve, so if there’s ever anything more we can do, please don’t hesitate to let us know. Thanks again for choosing us!

October 03, 2025

Carlos helped me find my first car and made it an amazing experience! I will be coming back to Volkswagen of Ocala for all of my car needs! More

by kmunden03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2025 -

Volkswagen of Ocala responded

Thank you so much for the awesome review! We're thrilled to hear that Carlos made your first car-buying experience such a great one. We'll be here whenever you need us, and we look forward to helping you with all your future car needs. Welcome to the Volkswagen of Ocala family!

October 01, 2025

Austin Bosley did excellent and answered all my questions in my search for my new VW GLI, absolutely will be recommending him & the dealership to my friends & family More

by Bob Pulchalski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bosley
Oct 01, 2025 -

Volkswagen of Ocala responded

Thank you for the awesome review! We're so glad to hear that Austin provided excellent service and helped answer all your questions during your search for the perfect VW GLI. Your recommendation means a lot to both Austin and our team, and we truly appreciate your support. We look forward to helping your friends and family in the future!

October 01, 2025

Shawn was such a great help with our purchase. He was patient, knowledgeable, and went above and beyond to make the process smooth for us. We truly appreciated his guidance and support. Overall, a More

by Susan Reed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Volkswagen of Ocala responded

Thank you so much for the kind words! We appreciate your recommendation and are so glad we could help make the process smooth and enjoyable for you. Enjoy your new vehicle, and please don't hesitate to reach out if you need anything in the future!

September 30, 2025

Brandon was so helpful and knowledgeable about the business and we didn’t feel pressured into making a sale. He knew enough about our personalities to give us the space and time to make our choice in More

by sebocks
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Boland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivo Stuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JB
Oct 01, 2025 -

Volkswagen of Ocala responded

Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Brandon was able to provide a pressure-free and personalized experience that made you feel comfortable and confident in your decision. We truly appreciate your trust in Brandon and in VW of Ocala, and we’re grateful to have earned your business. Enjoy your new vehicle, and don’t hesitate to reach out if there’s ever anything more we can do for you!

September 30, 2025

I have been working with Austin Bosley. He has been very helpful and is very knowledgeable about the Atlas I have been looking at. I will definitely be buying from him in the near future. More

by Cassiemcbride93
Recommend Dealer
Yes
Employees Worked With
Austin Bosley
Oct 01, 2025 -

Volkswagen of Ocala responded

Thank you so much for your kind words! We're glad to hear that Austin has been helpful and knowledgeable throughout your vehicle search. The VW Atlas is a great choice, and we're excited to help you find the perfect one when you're ready. We truly appreciate your trust in Austin and look forward to welcoming you back soon!

September 30, 2025

✨ “Excellent service, very professional and attentive. He helped us with patience, answered all our questions, and made us feel confident throughout the whole process. You can tell he truly cares about hi More

by Sugehily Otero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Volkswagen of Ocala responded

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience and that you felt supported and confident throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future!

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