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Volkswagen of Ocala
Ocala, FL
1,635 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,635 reviews
March 08, 2022
This is the second car we have purchased and both were wonderful experiences. Mike was very helpful, i would rate him a 11 of 10. We have also had a 30,000 mile service which was done on time and servic wonderful experiences. Mike was very helpful, i would rate him a 11 of 10. We have also had a 30,000 mile service which was done on time and service manager was very pleasant. More
by MATTHEW.DAUBENMIRE
Verified Customer
March 07, 2022
Great experience Shawn was a pleasure to work with. Would do business with again and recommend. Would do business with again and recommend. More
by shoes333
March 06, 2022
Danny is consistently the best. Fantastic and sincere customer service! Thank you very much, Danny. Fantastic and sincere customer service! Thank you very much, Danny. More
by jamiehorseygirl
Employees Worked With
March 06, 2022
Chris was super nice and accommodating. Joe in finance was very knowledgeable . Hopefully service will be the same! Thank you for the courteous service Joe in finance was very knowledgeable . Hopefully service will be the same! Thank you for the courteous service More
by ZINDIRODROGUEZ
March 05, 2022
They rescheduled my appt three times. They was friendly at the service center. The EPC light came out yesterday. After giving them $1000 for repairs to the vehicle. They was friendly at the service center. The EPC light came out yesterday. After giving them $1000 for repairs to the vehicle. More
by VTHOMAS526
Employees Worked With
Malaun Humbert
March 05, 2022
I normally interact with Danny or Heather. They are both friendly and polite. My problem is not with the people at the service center, it is with the problems I have experienced with my Volksw They are both friendly and polite. My problem is not with the people at the service center, it is with the problems I have experienced with my Volkswagen Atlas Cross Sport. I have a 2020 and bought it in July 2020. I have had it in the service center 4 times in the last 1 1/2 years. 2 recalls, a problem with the steering and a problem with the air conditioner. I am losing faith with the quality of the Atlas. I love the style and size and looks of the vehicle, but am concerned about what problems I might encounter a few years down the road, when I have had this many issues in the 1st year and a half. The last time I was in I spoke with the service manager Michael and he went out of his way to fix a frustrating situation. He even had the car delivered to my home to save me another 45 minute drive each way the the dealer. I appreciate the staff, just not my experience so far with Volkswagen. More
by JPFULO
Employees Worked With
Heather Klopp, Michael Allan
March 05, 2022
Everything was great except I think 3 hrs is a bit long. (With appointment) for an oil change. (With appointment) for an oil change. More
by JK62222
March 05, 2022
One of the best dealerships in the US! No matter where I travel, I can call them and feel comfortable that they have my back! Vw Ocala is the new service standard!🤗 No matter where I travel, I can call them and feel comfortable that they have my back! Vw Ocala is the new service standard!🤗 More
by Cheryl Williams
