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Volkswagen of Ocala
Ocala, FL
1,635 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,635 reviews
April 02, 2023
Delayed assistance checking in and out. And also there was too too long of a wait for the services rendered with appointment. It was the same as a walk-in. And also there was too too long of a wait for the services rendered with appointment. It was the same as a walk-in. More
by MIKAJ1977
Verified Customer
March 31, 2023
There was a screw in my tire & couldn’t make an appointment so I did the overnight drop-off. No one called me until I called and the service advisor I received, Danny, was a little passive aggressi appointment so I did the overnight drop-off. No one called me until I called and the service advisor I received, Danny, was a little passive aggressive and seemed annoyed to talk to me. Thankfully the issue got resolved. More
by Ashlyn
Employees Worked With
March 31, 2023
Great customer service. Carlos was very helpful and knowledgeable and is always available to answer any questions. Carlos was very helpful and knowledgeable and is always available to answer any questions. More
by vitleco
March 31, 2023
Danny is the best. He was very helpful in helping resolve my problem and getting the needed part very quickly. He was very helpful in helping resolve my problem and getting the needed part very quickly. More
by SCALABRESE2
Employees Worked With
March 31, 2023
I had a great experience with VW of Ocala. I was able to do most of the process online and over the phone which cut down on the time I spent in the dealership. Thanks again Shawn, I love my ne I was able to do most of the process online and over the phone which cut down on the time I spent in the dealership. Thanks again Shawn, I love my new VW! More
by Brittney
Employees Worked With
March 31, 2023
Clean, offers water and coffee, staf is friendly and helpful. I didn’t give 5 stars due to car coming home with me dirty inside with pet hair, stains on leather, ect. Things happen, all was a great expe helpful. I didn’t give 5 stars due to car coming home with me dirty inside with pet hair, stains on leather, ect. Things happen, all was a great experience More
by Sbedenk
Employees Worked With
Finance manager I worked with was excellent, Cecili Ortiz
March 30, 2023
Great service, I appreciate the friendly service tech. The service was completed on time, we were called and text that service was complete The service was completed on time, we were called and text that service was complete More
by grahamcd
Employees Worked With
Daniel "Danny" Gonzalez
March 28, 2023
Shawn was super . He was very knowledgeable about the business and treated us with respect He was very knowledgeable about the business and treated us with respect More
by Weather500
March 28, 2023
I broke down on a Saturday and I needed a car by Monday and I got the car. I want it for the price I want it no problems no issues awesome service. and I got the car. I want it for the price I want it no problems no issues awesome service. More
by vanessaalvarado413
Employees Worked With
Cecili Ortiz
