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Volkswagen of Ocala
Ocala, FL
1,635 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,635 reviews
March 25, 2023
I had a wonderful experience. Daniel greeted me with a smile, Ubered me home and back at no charge. I was so pleased with the experience. And then it came time to pay. I had been Daniel greeted me with a smile, Ubered me home and back at no charge. I was so pleased with the experience. And then it came time to pay. I had been quoted a number plus tax. Very disappointing to learn at the last moment that there were “ miscellaneous fees” that has not been quoted to me. Daniel was not able to explain what these fees were. When I protested, he was able to remove them. Very happy experience turns sour when all charges were not explained at the beginning. To this day, I still don’t know what the miscellaneous charges were for and I believe it is very bad practice to charge for undefinable things. Would have loved to have given a five star rating, but the sneaky fees turned a very positive experience into a frustrating one. More
by mkkelsey
Verified CustomerEmployees Worked With
Daniel "Danny" Gonzalez
March 25, 2023
The dealership has very knowledgeable and friendly staff. Carlos was one of the nicest car dealers I’ve ever had the pleasure of doing business with. He made for a very enjoyable experience. He fought for me Carlos was one of the nicest car dealers I’ve ever had the pleasure of doing business with. He made for a very enjoyable experience. He fought for me every step of the way. More
by Josh10963
Employees Worked With
March 25, 2023
My experience was fantastic! Chris, Frank and Joe were fantastic. I had no intentions of buying a car yesterday and now suddenly there is a gorgeous Jeep in my garage! Kudos to Chris, Frank and Joe were fantastic. I had no intentions of buying a car yesterday and now suddenly there is a gorgeous Jeep in my garage! Kudos to Chris for excellent salesmanship! Go to VW of Ocala and ask for Chris Hudson! More
by MARTI.WENZLER
Employees Worked With
March 25, 2023
Ocala VW is very timely, polite and accommodating. I would recommend this dealership to everyone. When we bought our car from them they gave us a very fair price and met all our needs! I would recommend this dealership to everyone. When we bought our car from them they gave us a very fair price and met all our needs! More
by DAVEB1932
Employees Worked With
March 23, 2023
He worked with us right away on a great deal! Was very nice and informative! Thank you Shawn Was very nice and informative! Thank you Shawn More
by shelbeebblackburn
Employees Worked With
March 22, 2023
We had a great purchase experience. Chris took the time to show us all of the features of the Tiguan. Chris took the time to show us all of the features of the Tiguan. More
by MCHOUL2000
Employees Worked With
March 19, 2023
We are always well taken care of. I feel like my car is given great treatment too! I feel like my car is given great treatment too! More
by kimberly.dunn
Employees Worked With
March 19, 2023
Prompt, on time, courteous service department personnel. Clean and comfortable waiting lounge. Very clean restrooms. Clean and comfortable waiting lounge. Very clean restrooms. More
by bilful7
Employees Worked With
March 18, 2023
Always a pleasure buying cars from here! They go above and beyond for their customers and really make you feel appreciated! Shawn is wonderful in sales and everyone we’ve encountered has bee They go above and beyond for their customers and really make you feel appreciated! Shawn is wonderful in sales and everyone we’ve encountered has been friendly! This is our 5th purchase from this dealership and wouldn’t go anywhere else ! Thanks again !! More
by Laurenperez1219
Employees Worked With
March 16, 2023
After the new tires were put on, and the service was completed, my VW Atlas drove like it was brand new! The service did take longer than expected, but it was worth it. completed, my VW Atlas drove like it was brand new! The service did take longer than expected, but it was worth it. More
by JFCOMBIZ
Employees Worked With
