Volkswagen of Ocala

The dealership is great. I feel like customer service could be better. I’ve gone in for service twice, both times with Caleb - although he’s friendly, there’s a few things th I feel like customer service could be better. I’ve gone in for service twice, both times with Caleb - although he’s friendly, there’s a few things that are a no for me: the first time we went, he was eating in front of my husband and I while he was helping us check in - I work in the medical field (this may not apply to a dealership) but in my field - we don’t eat in front of patients we are helping. This time, I waited way more than needed for my car. I have a tracker on my keys and I’m also able to see the location of the car on the VW app. and could tell my keys/ car were close by but he said the car was not ready. Needles to say I waited about 45 mins longer. When I went back up to check - he realized the keys were behind him the whole time. I was there from 11 AM to 2PM. I will probably take my car to New Port Richey next time More

Volkswagen of Ocala is always clean and everyone there is friendly and helpful. I would recommend them to anyone. friendly and helpful. I would recommend them to anyone. More

Danny greets us by name and knows our Volkswagen. He keeps us informed and is always kind We appreciate seeing someone who is welcoming every time. He keeps us informed and is always kind We appreciate seeing someone who is welcoming every time. More

I traveled from Orlando to Ocala in the hope of finding better customer service and knowledge of how to adequately fix my car. I was beyond thrilled at the care and attention to detail, as well as expedien better customer service and knowledge of how to adequately fix my car. I was beyond thrilled at the care and attention to detail, as well as expediency of the service. From beginning to end, I was treated with respect and care. This is the best dealership and service center that I have visited in central and south Florida. More

Great buying experience. The new salesperson was just what I like to deal with; even called the dealership to tell them. Start to end was the fastest I ever bought a car. Not The new salesperson was just what I like to deal with; even called the dealership to tell them. Start to end was the fastest I ever bought a car. Not pushy and didn’t try to steer me to something I didn’t want. More

As a sale agent Mr. Carlos Hernández is a very respectful and experienced in what he do. Carlos Hernández is a very respectful and experienced in what he do. More

Danny is the best. Love working with him. Always looking out for me and my GTI. Love working with him. Always looking out for me and my GTI. More

Malaun was excellent. Very patient, friendly and explained everything thoroughly. I hope to return again. Very patient, friendly and explained everything thoroughly. I hope to return again. More

I had a great experience working with Shawn purchasing my Jeep. Volkswagen of Ocala was the only dealership we both felt very comfortable from the moment we walked in. Shawn was very nice and honest with us. Jeep. Volkswagen of Ocala was the only dealership we both felt very comfortable from the moment we walked in. Shawn was very nice and honest with us. No pressure on buying a vehicle like a lot of the places we went to and helped us to find the right vehicle for me that worked in our price range. I will definitely recommend my friends and family to come see you if they are looking to purchase a vehicle. Thank you. More

William, Thank you for working with us to get the right car for my daughter. You went above and beyond to make sure we were happy. car for my daughter. You went above and beyond to make sure we were happy. More