Volkswagen of Ocala

Great customer service, just wish I would have received an owners manual as there are vehicle functions I am not able to use because they require factory info. an owners manual as there are vehicle functions I am not able to use because they require factory info. More

I presently own 1 GTI and 1 Golf R. Danny and Carlos (technician) are top notch in their field. Respectful, responsive, and always a pleasure to work with. Great communication and their Danny and Carlos (technician) are top notch in their field. Respectful, responsive, and always a pleasure to work with. Great communication and their service repairs are always very well done. More

Heather was my service Adviser She notified me when they found out what was wrong with my car Let me know how much it was gonna cost I'm very happy with the service found out what was wrong with my car Let me know how much it was gonna cost I'm very happy with the service More

Had an amazing experience during my purchase! He found my dream car when another dealership couldn’t. Answered my 100 questions, and was clear and upfront. I didn’t felt lied to or taken advantag He found my dream car when another dealership couldn’t. Answered my 100 questions, and was clear and upfront. I didn’t felt lied to or taken advantage of. It was a great purchase, and a win for everyone! Thanks Chris, I’ll be sending people your way. More

Awesome experience! I could say the best experience yet, you are treated with respect. No pressure from anyone to sell you or make you change your mind. Everyone is very I could say the best experience yet, you are treated with respect. No pressure from anyone to sell you or make you change your mind. Everyone is very respectful, easy to talk to. PS: The coffee is delicious. More

Shawn was fantastic to deal with. Straight forward transaction and would certainly recommend Shawn for your next car buying experience. Straight forward transaction and would certainly recommend Shawn for your next car buying experience. More

Muy buen vendedores de auto mostró su capacidad de un buen vendedor de autos y muy amistoso buen vendedor de autos y muy amistoso More

I traveled from Orlando to Ocala in the hope of finding better customer service and knowledge of how to adequately fix my car. I was beyond thrilled at the care and attention to detail, as well as expedien better customer service and knowledge of how to adequately fix my car. I was beyond thrilled at the care and attention to detail, as well as expediency of the service. From beginning to end, I was treated with respect and care. This is the best dealership and service center that I have visited in central and south Florida. More

The dealership is great. I feel like customer service could be better. I’ve gone in for service twice, both times with Caleb - although he’s friendly, there’s a few things th I feel like customer service could be better. I’ve gone in for service twice, both times with Caleb - although he’s friendly, there’s a few things that are a no for me: the first time we went, he was eating in front of my husband and I while he was helping us check in - I work in the medical field (this may not apply to a dealership) but in my field - we don’t eat in front of patients we are helping. This time, I waited way more than needed for my car. I have a tracker on my keys and I’m also able to see the location of the car on the VW app. and could tell my keys/ car were close by but he said the car was not ready. Needles to say I waited about 45 mins longer. When I went back up to check - he realized the keys were behind him the whole time. I was there from 11 AM to 2PM. I will probably take my car to New Port Richey next time More

Volkswagen of Ocala is always clean and everyone there is friendly and helpful. I would recommend them to anyone. friendly and helpful. I would recommend them to anyone. More