Volkswagen of Orange Park

A very bad visit . problems from early to end of visit. Still not sure our car is fixed properly after this visit. We are having a problem with the stairs going off on the car. This is the third visit for Still not sure our car is fixed properly after this visit. We are having a problem with the stairs going off on the car. This is the third visit for this problem. They are claiming it is another sensor but we are having they same problem with all sensors going off. We told car we be ready by end of day on Thursday. We told them not to rush because we want it fixed right and we would not be there Thursday night because we had a doctor appointment. Friday morning called to check if car was ready told it was ready and to come on in. We were charged another $443.00 for another sensor which we paid for in February fir a left one. Now we had to paid for a right one. We arrived to pick up our car a hour and half later . Staff could not find our car keys anywhere. After about 10 minutes they finally found our keys and that our car was not ready. The mechanic was still working on our car. The mechanic came back and said there was another problem they maybe causing the sensor to go off. But they think the part is ok for now but maybe a problem. We had to leave and come back because our car would not be ready for at least another hour. We had another appointment so we could not wait a hour for our car and had to come back. When we came back they did apologize but they reminded us about possible problem for future. At this point not sure I have faith in the mechanic at this location or the sensors on these cars. Three times back for sensor problems with check engine lights appearing since February seems every two or three months having a problem. Scary.. Who ever reads this hopes looks into sensor problems on passats. Thanks More

Best customer service experience I wouldn’t take my car Best customer service experience I wouldn’t take my car anywhere else Very knowledgeable and professional Best customer service experience I wouldn’t take my car anywhere else Very knowledgeable and professional More

The team here is incredibly professional and an absolute pleasure to work with! I’ve bought/leases cars from Mercedes, BMW, Audi, Land Rover and more and none compare in customer satisfaction. They are fai pleasure to work with! I’ve bought/leases cars from Mercedes, BMW, Audi, Land Rover and more and none compare in customer satisfaction. They are fair and transparent in everything the do. Jack Hanania has set the bar for an awesome car buying experience! More

The service department is the worse. There is no customer respect here. Even when you call to talk to the manager of the department he dose not call you back. customer respect here. Even when you call to talk to the manager of the department he dose not call you back. More

Mark Herrera, Douglas Bennett and the finance director were amazing throughout the deal, from start to finish. Mark is a great addition to VW of Orange Park. They all were attentive and friendly, understo were amazing throughout the deal, from start to finish. Mark is a great addition to VW of Orange Park. They all were attentive and friendly, understood my needs and did their best to meet them. Douglas as always was so helpful and always happy to do so. The service cashier, Mrs. Diane (I think) demonstrated awesome customer service as well. This experience was so pleasant. More

I had a tire rotation done today and a call back repaired when they finish they washed the vehicle as a courtesy and vacuumed it very nice job. when they finish they washed the vehicle as a courtesy and vacuumed it very nice job. More

Great costumer service Natalee was useful with her Great costumer service Natalee was useful with her comments and the service was on time The place was cleaning Thank you I will recommend with my Great costumer service Natalee was useful with her comments and the service was on time The place was cleaning Thank you I will recommend with my friends More

Just too slow. I was waiting for hours and wished it could have been faster. Plus we had to play the game with payments when I let them know what I wanted to start. Manager seemed unwilling to work with could have been faster. Plus we had to play the game with payments when I let them know what I wanted to start. Manager seemed unwilling to work with me. More