Volkswagen of Orange Park

I took my car in for oil change and just walked around looking at new vehicles and Brain helped me. No pressure but a lot of good advice. I ended up trading my diesel for a gas suv. It was time to upgrad looking at new vehicles and Brain helped me. No pressure but a lot of good advice. I ended up trading my diesel for a gas suv. It was time to upgrade for me. Loved my diesel but wanted a SUV. Very satified with what I bought. Service dept was very helpful also. More

Just ask for Brian! Brian went above and beyond to explain my options and the processes to me. The dealership didn’t have the specific vehicle I was looking for so the Brian went above and beyond to explain my options and the processes to me. The dealership didn’t have the specific vehicle I was looking for so the team found one and had it dealer traded in. When it arrived I wasn’t satisfied with the wheels. He again was very patient with me and we traded from another vehicle they had in stock. He demonstrated all the new bells and whistles for me. It was all fast and painless. I hate buying cars and usually don’t have much patience for it but Brian made it completely easy! More

Great Experience buying the car. Except! They did not do a proper service check of my car, nor a safety check. My bar fluid cap was left off in my car, and serval other fluids were left empty. a proper service check of my car, nor a safety check. My bar fluid cap was left off in my car, and serval other fluids were left empty. More

Poor Customer Service I booked a 9:30 a.m. service appointment on-line a week in advance. The car issue reported was a humming sound coming from front wheels. I brought t I booked a 9:30 a.m. service appointment on-line a week in advance. The car issue reported was a humming sound coming from front wheels. I brought the in at the appointed time, checked in, and took the dealer shuttle home to await word on the problem. I heard nothing from the Service Dept. all day. The next day, I again waited for a call. At 3:30 p.m. I received a call stating that they had been "backed up" in service, but the problem had been diagnosed as front tires. I agreed to replacing all 4 tires and alignment. I heard nothing more that day. The third day I waited all day for a call. Finally I called around 5 p.m. for a status report. The Service Rep. said the car on the alignment rack and would be ready shortly. He they didn't get the tires needed until that afternoon. So, I was without a car for 3 full days for a tire change. This dealer needs to inform customers of the status of repairs in a timely fashion, including any delays. The only reason I rated them 2 stars is they did fix the reported problem, otherwise my experience was totally '1-star.' I will never have my VW serviced at this dealer again. More

Very helpful and attentive Drove 3 hrs from Tampa to get Very helpful and attentive Drove 3 hrs from Tampa to get a great deal Nice staff G g g g g g g g g h Very helpful and attentive Drove 3 hrs from Tampa to get a great deal Nice staff G g g g g g g g g h More

This was the best experience I have ever had buying a vehicle!!! Every one was very nice and professional. Came in just looking and we purchased vehicle!!! Every one was very nice and professional. Came in just looking and we purchased More

OP VW service department is the best and always comes through even at the end of the day! Ian was fast friendly and informative! On top of his game and customer relations through even at the end of the day! Ian was fast friendly and informative! On top of his game and customer relations More

Very professional service department. They keep you informed and clean your car when it's done.I drive 40 miles for there service. We need service and sales in Fernandina Beach/Wildlight/ Yulee area. informed and clean your car when it's done.I drive 40 miles for there service. We need service and sales in Fernandina Beach/Wildlight/ Yulee area. More

Steve Hoggle has sorted out some issues in an excellent way Very fair man Ian in service extremely good Overall very happy with work done on vehicle way Very fair man Ian in service extremely good Overall very happy with work done on vehicle More

Awesome “long distance” purchase experience. After an extensive search for the Atlas Cross Sport that fit our wants and needs Volkswagen of Orange Park and Brian King,Internet Sales was the place After an extensive search for the Atlas Cross Sport that fit our wants and needs Volkswagen of Orange Park and Brian King,Internet Sales was the place and the perfect representative of VW OP. His professionalism and pleasant attitude made this a truly pleasant buying experience. He answered all our questions, pricing discussions, paperwork virtually. Coming from 2 1/2 hours away he respected our time by having documents ready, vehicle detailed and took the time to personally go thru the vehicle to assure everything was completed. The dealership was respectful of social distancing, masking was offered. The facility felt clean and hand sanitizer was available. Thank you for a pleasant experience. More