Volkswagen of Orland Park

I am very satisfied with my service. I went in for a recall on my Mirco switch, they repaired it and it only took an hour and half. And they didn’t Try to push any sales on me. recall on my Mirco switch, they repaired it and it only took an hour and half. And they didn’t Try to push any sales on me. More

The staff it's awesome. In the repair department. . My favorite guy is Sergio's. The staff I communicate with is awesome! Thanks PL Johnson favorite guy is Sergio's. The staff I communicate with is awesome! Thanks PL Johnson More

Excellent and professional service! I was able to get the car that I wanted a 2020 Tiguan. Kevin was very knowledgeable about the vehicle. Customer service was great. I’ll definitely come back for future veh car that I wanted a 2020 Tiguan. Kevin was very knowledgeable about the vehicle. Customer service was great. I’ll definitely come back for future vehicles More

New Car Purchase Jason worked very hard to get me a price i was comfortable with and able to purchase the vehicle. i appreciated the team notifying me when the car i Jason worked very hard to get me a price i was comfortable with and able to purchase the vehicle. i appreciated the team notifying me when the car i wanted was available. More

Preventative maintenance Thanks Sergio for getting it done while I waited. Please keep me in mind when the dealership has any special pricing in tires. See you next time. Thanks Sergio for getting it done while I waited. Please keep me in mind when the dealership has any special pricing in tires. See you next time. More

After getting the run around from the dealer where I bought the car VW of Orland Park took care of my problem with no hassles bought the car VW of Orland Park took care of my problem with no hassles More

I just purchased a new 2019 Golf. Everyone at the dealership was extremely professional and the whole experience went very smoothly. I would highly recommend VW of Orland Park. dealership was extremely professional and the whole experience went very smoothly. I would highly recommend VW of Orland Park. More

Great inventory great staff comfortable environment very attentive to my needs got the deal that was advertised. Bit of a long wait to finalize financial paperwork due to one staff member and multiple purc attentive to my needs got the deal that was advertised. Bit of a long wait to finalize financial paperwork due to one staff member and multiple purchases More

Took my family car without a appointment they took car in worked on it until it was fix these guys in your service center are the best I will be a customer thanks again worked on it until it was fix these guys in your service center are the best I will be a customer thanks again More

I recently purchased a Tiguan from this location on 2-25-2020. Robert was my salesman which he did a good job but Matt sealed the deal and was excellent throughout the transaction. The only issues I ha 2-25-2020. Robert was my salesman which he did a good job but Matt sealed the deal and was excellent throughout the transaction. The only issues I have was the presentation of my vehicle and the process of finalizing the transaction. I already had my own financing and explained I would come back the next day with the check. It still took me 3 hours to sign papers and leave the dealership. In the 3 hours of waiting I assumed the dealership would transfer the plates onto my new car and clean the car inside and out. I saw customers look over their cars inside before driving off the lot but my car was sitting outside in the dark/cold. (It was about 9:30 after I finalized everything) Once home I was able to see there’s still plastic on the inside and outside of my car. The front windshield still had glue from the Window Sticker and my vehicle was not washed. I referred my father to this location to purchase a Tiguan the following day. His car also had plastic all over the vehicle and his vehicle wasn’t brought inside for him to inspect either. The Bay was empty in both instances, so I’m not sure why we did not receive White Glove service. I understand I can remove the plastic myself but when purchasing a vehicle you should be able to enjoy your purchase without having to removing plastic and cleaning windshields to fully enjoy your purchase. My favorite part of this transaction was asking about a referral bonus because my father purchased the next day. The business manager told me “this location doesn’t participant in referral bonus. We already took a loss on your transaction (I had negative equity on my previous car and they paid it off in full) so getting referrals and potentially taking another loss isn’t beneficial for us”. After that comment I was shocked and debating if this would be the dealer I would select with coming back for maintenance. I understand them paying off my car wasn’t beneficial for them but as a customer that’s not something I wanted to hear. I can’t say this would be the dealer I would recommend but I can say Matt was excellent and I’m happy with my Tiguan. More