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Volkswagen of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.2
1,397 Reviews
Welcome to the DealerRater page for Volkswagen of Orland Park. Please consider us for your next New or Pre-Owned Volkswagen or to handle your Pre-Loved Volkswagen's maintenance needs. We're here to make sure you have a good time purchasing and owning your Volkswagen. What makes us better? We are Chicagoland's ONLY Five-Time Customer First Club Award recipient!! When you buy or lease from Volkswagen of Orland Park you will receive: Complimentary first tank of fuel. Complimentary car washes after every service visit. Complimentary refreshments for sales and service customers. Complimentary Wi-Fi in our comfortable customer lounge. Priority appointment scheduling for service and maintenance. Discounts on VW apparel. And much more. Please let us show you why we are the best Volkswagen Dealer in the Chicagoland area.
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8920 W 159th St

Orland Park, IL

60462

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Showing 1,397 reviews

October 15, 2026

Kelly was great. ..he made sure that I got all of the services needed in a timely manner More

by STEPHANIEGEANS1
Recommend Dealer
Yes
Employees Worked With
Kelly he was great!
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October 11, 2026

Kelly Smith in service is an exceptional customer service rep. Thank you for always making me away of my options and taking care of my needs! More

by tinishablackwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Smith
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September 30, 2026

Liars They do not comply with the insurance purchased. They say they cannot cancel a paint cover. More

by Victor.morales1213
Recommend Dealer
No
Employees Worked With
I don't remember.
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September 30, 2026

Very satisfied with the service department. Gerardo always takes the time to explain and is so courteous! More

by mariachronos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
Print
September 18, 2026

Bad communication. Said would be done same day took 3 days with no loaner car More

by Justen.j10
Recommend Dealer
No
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September 06, 2026

I brought my car in for scheduled mileage service. The work was performed in a timely manner. More

by vanessamagee01
Recommend Dealer
Yes
Employees Worked With
Kelly Smith
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September 03, 2026

Thank you for your service and kind suggestions. Our service guy offered options and patient. More

by Streetbob80@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kukulka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 19, 2026

I bought my car from this dealership in 2013. My car has been serviced by this dealership ever since. Everyone is friendly, professional, and very knowledgeable. Mr. Smith communicated and explai More

by CERIC24233
Recommend Dealer
Yes
Employees Worked With
Kelly Smith
Print
Aug 28, 2026 -

Volkswagen of Orland Park responded

We're thrilled to hear that you've had such a positive experience with our customer-centric service since 2013. Kelly is indeed a valuable member of our team, and your kind words about his honesty and reliability will be shared with him and the rest of our staff. We look forward to continuing to support you and your vehicle!

August 18, 2026

The dealership was dodgy and unresponsive. Were not clear about the timetable for returning my car and were a pain to deal with. I had to actively track them down for updates. More

by MORGANGLILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sherone
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Aug 27, 2026 -

Volkswagen of Orland Park responded

Morgan, I sincerely apologize for your experience with our dealership. It’s clear we fell short in providing the reliable service and support you deserve, especially regarding communication about your car's return. Thank you for sharing your feedback; we are committed to improving our customer-centric approach and would appreciate the opportunity to make this right for you.

August 07, 2026

Horrible they do not do a good job and I will NEVER go there again. I am very happy with Castle Volkswagen in Downers Grove More

by Paulina.balenciaga
Recommend Dealer
No
Employees Worked With
Gerardo and Kelly were my service advisors
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Aug 12, 2026 -

Volkswagen of Orland Park responded

Paulina, I'm truly sorry to hear about your experience. Thank you for scheduling time to come in to see me and discuss you experience with us.

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