Volkswagen of Orland Park

Excellent customer service on the part of Service Manager Ed Skibinski and his team at VW Orland Park Il. 5-star service every time we visit! Ed Skibinski and his team at VW Orland Park Il. 5-star service every time we visit! More

Avoid at all costs We recently purchased a used vehicle from VW Orland Park. It is my fourth car purchase (the other three were from other dealerships), and it was by fa We recently purchased a used vehicle from VW Orland Park. It is my fourth car purchase (the other three were from other dealerships), and it was by far the worst experience I've had. I'll dig into examples, but for those of you who don't want to read a novel - just know that this is the last place you should go to buy a vehicle. - When we agreed to purchase the vehicle, one requirement we had was that the vehicle had to have two key fobs. We needed that before we signed. They initially only had one key, but then miraculously found the second. So we signed. Turns out, that key was NOT to the car that they sold us - it was a random key that they found and passed off as the key for our car. When we went back to inquire, they told us there was nothing that they could do. - Another requirement (that they provided an IOU for) was that they were to replace the tires and fix a small dent. While they did do that, the entire process was extremely painful. In the IOU, they promised to give us three tire options to choose from. They did not do that - they purchased the tires and told us that was what we were getting. Fine. We'll let that go. The service manager called to set up an appointment for service, and we brought the car in only to find out there was no communication between sales and service, and service told us they'd have to send the car out for repairs, but they wouldn't be able to do that for three weeks. The IOU said the car would be fixed within four weeks of purchase, and we were already three weeks past purchase. We pushed back, and they reluctantly agreed to get it done. Fast forward two weeks, and we call them to ask about the vehicle. Service says it's done; I take time off of work to go pick the car up. I get there, and the car is NOT done. The repairs they promised to make were not complete. The service manager said he'd be able to get it fixed in 1-2 days. Fast forward one week, and we still haven't heard from them, so we call, and they tell us the vehicle is done. My husband went in to get it this time, and he arrived to find the inside of our vehicle in terrible condition - trash everywhere, our backseat down and the entire back of the vehicle was dirty, like someone had loaded something in our vehicle. He went in to ask and they had nothing to say. They only offered a free detail after the winter months, which - no thank you, I will never be taking my vehicle back there again. As my husband was checking out, the service rep, Hillary, told my husband that she tried calling me multiple times over the weekend and I never answered (not true, and I'm happy to share my phone records to prove that), and was extremely rude to him. She said the tire sensor light was on in our car (mind you, this is about two weeks past when they put the new tires on), and they wanted to let us know they were going to add a new tire sensor. Which they missed to begin with. Long story short - they are rude, they manipulate, and their customer service is absolute trash. I should have listened to the reviews. Lesson learned. More

My experience with VW of Orland Park was terrific. My sales person Dorry Adkins was fantastic. She was very knowledgeable about the vehicle I was interested in. She worked hard to get me the vehicle I wa sales person Dorry Adkins was fantastic. She was very knowledgeable about the vehicle I was interested in. She worked hard to get me the vehicle I wanted at a good price. More

I had a great unexpected experience at VWOP. I received excellent service. I received top dollar trade in value. Matt and Natalia were awesome and fast! excellent service. I received top dollar trade in value. Matt and Natalia were awesome and fast! More

Service department is always very helpful. Will give you Service department is always very helpful. Will give you the best possible price on the service of your car; courteous, professional and sincere I m Service department is always very helpful. Will give you the best possible price on the service of your car; courteous, professional and sincere I making sure you are a satisfied customer. More

Very helpful and got my car fixed in a timely manner and kept me updated, she also went out of her way to get my a loaner for the time being kept me updated, she also went out of her way to get my a loaner for the time being More

Always a great experience. Great customer service. First time Volkswagen owner and this dealership has made the experience great. Will definitely refer to everyone I know looking for a car. time Volkswagen owner and this dealership has made the experience great. Will definitely refer to everyone I know looking for a car. More

Good Service!! The staff (Eddie and Cameron) at Volkswagen of Orland Park are OUTSTANDING!!! They were upfront and honest. I will definitely purchase from them again The staff (Eddie and Cameron) at Volkswagen of Orland Park are OUTSTANDING!!! They were upfront and honest. I will definitely purchase from them again. Thanks. More

Overall experience was positive. However, in addition to 30k service, coolant level has been dropping. Despite me literally witnessing it spilling over and coolant being present on the lip of the reservoir, 30k service, coolant level has been dropping. Despite me literally witnessing it spilling over and coolant being present on the lip of the reservoir, service would not replace. I’m confident I will need to return in the near future to get it fixed and I hope it doesn’t leave me stranded. I understand most people don’t know what they’re talking about when it comes to cars, but many people do. Ignoring my concern, especially over an easy fix that is well documented on the internet for my Atlas model, just turns me off to the brand. This is a 2 year old car with 30k on it that cost me almost $40k. It’s under warranty for another 4 years and 42k miles. In combination with VWs reduction in their warranty from 6 years to 4, I’m losing confidence in the brand. Service reps need to be given the freedom to listen to informed customers and make a decision to replace even if the tech says everything is fine. More

We had a great experience purchasing our new Volkswagen atlas. The staff is very friendly and knowledgeable about their inventory. We personally dealt with Josh as a salesman. We would definitely recommend atlas. The staff is very friendly and knowledgeable about their inventory. We personally dealt with Josh as a salesman. We would definitely recommend going to him if you are in the market. The manager was great too! Thanks everybody. More