Volkswagen of Orland Park

Know your numbers and S.W.A.T. is not required Experience started out great from finding the car to test drive. It was all downhill when talking numbers. Know your numbers and ask for Itemized Experience started out great from finding the car to test drive. It was all downhill when talking numbers. Know your numbers and ask for Itemized breakdown up front. They changed my numbers multiple times. Even the final closer who's job is numbers tried to pull one on us. Ryan changed the final price by telling us not to put a down payment and our monthly would only increase by x amount. I did the math and the price somehow increased $700 on the final price, can't happen on a 0% interest loan. I was told every car on the lot had S.W.A.T. ($695 product) and it was not an option to remove because dealership had many thefts they were all installed with S.W.A.T.. I told them I didn't want it because it increased my payments but they insisted it is added on with no subscription fee and cannot be removed. At the end of the sale about to drive home no S.W.A.T. no safety feature they spoke highly about. Instead of happy with the sale I feel tricked/scammed. I have had better car buying experience. Dealers need to stay in business. Employees need work. I am okay with them getting their share. Price was right but to know they find buyers they get away with their strategy is disappointing. For the next buyer know your numbers follow them through each person they hand you off to, check and check again that they are right. Know the products they say you are getting and make sure you get them. More

Super Service Express Quick and accurate service of my VW Rabitt. It took under an hour to have my car's oil changed. I have this service done every year and I'm planni Quick and accurate service of my VW Rabitt. It took under an hour to have my car's oil changed. I have this service done every year and I'm planning to do next year also. Good greaters, sevice technicians and cashier staff. More

I give this dealership and the three employees I was lucky to have as my sales associates the highest score possible. They were kind, courteous, knowledgeable and not pressuring. lucky to have as my sales associates the highest score possible. They were kind, courteous, knowledgeable and not pressuring. More

Excellent Service Mr Sergio Villagomez And Ed Skibinski has always treated me and my Family with excellent service.We all own Volkswagens and we always come back to VW Mr Sergio Villagomez And Ed Skibinski has always treated me and my Family with excellent service.We all own Volkswagens and we always come back to VW of Orland Park Service Department because of the excellent service that theses gentlemen provide us and that’s is very rare today!! Sincerely Ray Wilson More

Great Experience Robert was my sales person, he was knowledgeable about the vehicles and the differences between different models. The manager did a great job locating Robert was my sales person, he was knowledgeable about the vehicles and the differences between different models. The manager did a great job locating the vehicle I wanted. Negotiating was straightforward. Financing in and out. All in all a very good car buying experience. I would hightly recommend. More

I've been a loyal customer since 2006, Ed and Sergio has always treated me extremely well. They will go over and beyond. That is what I call customer service "Keep up the good work Guys" always treated me extremely well. They will go over and beyond. That is what I call customer service "Keep up the good work Guys" More

Tire pressure icon I was in Route 159 when my tire pressure icon showed up on my screen, I stop by unannounced. Always glad to see Sergio do a good job right away. I was in Route 159 when my tire pressure icon showed up on my screen, I stop by unannounced. Always glad to see Sergio do a good job right away. More

Rewarding I worked with Dorry and she was truly helpful and patient. She worked with me to find exactly what I was looking for as far as, type of car, features I worked with Dorry and she was truly helpful and patient. She worked with me to find exactly what I was looking for as far as, type of car, features and price range. More

Great service, I was so happy that the employees are very professional and kind. They had me in and out in a timely manner. Thank you professional and kind. They had me in and out in a timely manner. Thank you More

I had a great experience they Help me taking the car i want and also very nice persona thank u guys for all your attention want and also very nice persona thank u guys for all your attention More