Volkswagen of Orland Park

I drove my vehicle into the dealership for service due to my temperature light indicating the temp was high. Again, I state I drove my vehicle in which ran perfectly fine other than the indication of the tem my temperature light indicating the temp was high. Again, I state I drove my vehicle in which ran perfectly fine other than the indication of the temp being high. I was told by the service writer it was probably the thermostat or the water-pump. He also said that it could be the thermo sensing switch. The service writer also indicated that more than likely I was going to have all that done, I may as well do the timing belts as well. At that time I was given an estimate around $1300.00 I asked are you sure that's what the problem is and he said they would do a diagnostic and let me know the results. He said this would cost $99 and if I had the work done it would be applied towards the total bill. This all occurred on a Friday evening of Memorial Day weekend. Next the service technician says that since the temp was high, there could be a number of other things wrong as well. I asked how can we be sure. He said he'd go over the car and have answers for me and have the car ready by the next day, Saturday. I'm thinking, really that quickly? A friend drove me home and I awaited their call the next day. The dealership service dept. opens at 7am on Saturday so I called around 9:30am. I spoke with a different service writer who indicated that my car would not be ready and I told him, that's not what I was told yesterday. I got a ride to the dealership to see what was going on. I spoke with the tech working on my car and he indicated he started on the car and pulled the cylinder head off, but didn't get to finish his diagnosis because he had to work on other cars. He said he'd have to put everything back together to do the testing on the cylinder head because the engine needed to be warm to perform the test. The following Tuesday, I was told the cylinder head was bad and I'd need another one and the price for all the work would be $4,600.00. I told them I didn't have that type of money and I'd just pick the car up. This time the service writer tells my all right it's going to be $289 for the diagnosis. I told him that's not what he told me before. We went back and forth and finally he said just come get the car. I arrive to pick up my car and they hand me the service report saying they never drove the car, they never started the car and I should have it towed. In addition to this they parked all the way at the end of the parking lot as far away from the building as possible. I'm thinking where is all this coming from, how are they able to perform the necessary test without driving or starting the car. I go out start the car and it's making terrible sounds and running rough. I got down the street from the dealership and the car stopped. I had the car towed home. I then had the car towed to another dealership and told them of the initial problems and how the car ran after I picked it up from the dealership. They did a diagnosis and opened the engine up and showed me the damage that had been done to the pistons due to a foreign object being placed in the cylinders and when I started the car major damage was done. The service tech said judging by the perfect round size of each mark on the pistons that it seemed like ball bearings were placed in the cylinders. He said when the car was started, the ball bearings were sucked into the cylinders and when the pistons moved up and down, whamo! I immediately contacted the other dealership and they denied sabotaging my engine. I have pictures of the torn apart engine as well as pictures of the pistons. I’ve been in constant contact with VW Orland Park (Service Mgr. Ed and Dealership Owner Joe) with no success of resolving this issue. My car started fine, drove fine when I took it to Orland Park Volkswagen and should have been the same when I got it back if I didn't receive service. This dealership is not fit to work on cars if they take no responsibility for their actions. I would expect more from true professionals. More

My plan last Friday was to walk into the dealership to simply get a couple of booklets, a business card, and return at a later date. However, when I stepped inside Volkswagen of Orland Park EVERYTHING cha simply get a couple of booklets, a business card, and return at a later date. However, when I stepped inside Volkswagen of Orland Park EVERYTHING changed in an instant! The environment was so calm and relaxing that for a moment I completely forgot I was in a dealership. After taking a test drive and speaking with RICH STEPHAN and Sebastian I was ready to make a purchase! It was just that simple because there was absolutely no hassle; they were EXTREMELY professional, personable, helpful, and knowledgeable. The transaction could not have gone any smoother and I really appreciate their patience. I can’t say enough about the customer service rendered, it was absolutely priceless!! I was SOOOOOOO excited to purchase my first Volkswagen! It was the BEST shopping experience ever and I am proud to be a VW owner! Thanks Guys and Superb Job!!! Dana R. More

From the beginning to the end of the process, the staff at the dealership was professional, friendly, honest and prompt. The price I was quoted was what I ended up with and there were no surprises along t at the dealership was professional, friendly, honest and prompt. The price I was quoted was what I ended up with and there were no surprises along the way. The staff was very patient answering my questions and very knowledgeable about the features of the car and differences between models. I felt the staff went above and beyond in getting me the best deal possible, answering all my questions, and ensuring I got the car that was right for me. This was in spite of the fact that I came in at a very busy time of year. I will highly recommend this dealership in the future to anyone in the market for a new car. More

Rich was great to deal with. He was very professional and very well informed. He answered all our questions and did not attempt to pressure us. A very good experience!! and very well informed. He answered all our questions and did not attempt to pressure us. A very good experience!! More

I drove over four hundred miles to get my our new Jetta wagon. It took three emails and no phone calls to make the car deal. After the deal was made Joe called and we made arrangements to pick up our new c wagon. It took three emails and no phone calls to make the car deal. After the deal was made Joe called and we made arrangements to pick up our new car. Rich picked me up at the train station I was in and out of the dealership in no time. I saved over two thousand dollars by going to see these guys. That was just on the car. My local dealer wanted to charge me two thousand dollars more then Joe! After my train trip and gas, I ended up saving a total of eighteen hundred dollars on this car compared to buying it local. I already had my financing arranged before I arrived, Joe asked what rate I had and then told me he could do better. HE DID! After excepting Joe's offer to get me better financing I ended up saving a total of four thousand dollars on the financing. That is a grand total of six thousand dollars I saved by going to see these guy's! This all happened while our local area was running commercials for shopping local. It was a big campaign here in our area. We tried to by this car/financing local but as you can see our local people only had one thing on there mind, taking advantage of us. I would highly recommend doing business with VW of Orland Park. Ask for Rich or Joe More

Wonderful expierence, friendly people, knowledgable staff, and i would recommend vw orland to any one who asks and I will recommend vw orland to anybody who is looking for a quality car. staff, and i would recommend vw orland to any one who asks and I will recommend vw orland to anybody who is looking for a quality car. More

To give you a little background, approximately 20 years ago I had a horrible experience with a dealership and was not looking forward to hunting for a new car and dread the thought of having to deal with a ago I had a horrible experience with a dealership and was not looking forward to hunting for a new car and dread the thought of having to deal with a car salesman again but Rich Munoz changed my opinion about car salesmen & dealerships. When I arrived at Volkswagen of Orland Park Rich Munoz was very nice and not at all pushy, which was very important to me. He was patient, attentive and he took time to answered all my questions. I never felt pressured, pushed or rushed to make a decision. I also like the fact that he did not hound me with numerous calls like I have experienced with other dealerships. My first experience at Volkswagen left me with a very good impression not only with the salesmanship, Rich, but also because of the quality of the cars. After a long week of car shopping at different dealerships Volkswagen of Orland Park stuck in my mind and I went back for a second test drive. Rich was just as pleasant and helpful as he was the first time I saw him and again I never felt pressured. I fell in love with the Jetta and decided to buy it. My experience at Volkswagen of Orland Park was wonderful and I have raved about it to all my friends. Everyone I dealt with at Volkswagen of Orland Park was great. I intend on keeping my car for a very, very long time but if I ever do need to shop for another car I will go back to Volkswagen of Orland Park. I just can't say enough and thank you for the best car buying experience I have had in many years. Thank you, Alice Ruscitti More

We were very pleased with everyone we had contact with at We were very pleased with everyone we had contact with at Volkswagen of Orland Park. Happy employees make the customers feel more comfortable in doi We were very pleased with everyone we had contact with at Volkswagen of Orland Park. Happy employees make the customers feel more comfortable in doing business and at no time did we feel rushed or pressured. We look forward to doing business again and again! More

VW of Orland Park always provides me with the highest level of service each visit. The people that the dealership employs are real people, not push salesmen and women. I really do feel like I am a part o level of service each visit. The people that the dealership employs are real people, not push salesmen and women. I really do feel like I am a part of the Volkswagon family and beyond of shadow of a doubt, I would recommend not only purchasing a VW but specifically purchasing a VW from VW of Orland Park. My mother has been a part of the VW family for about 7yrs. After driving several of her cars, I knew I wanted one too! Bruce and Eric made leasing my first car a pleasant and docile experience! More

If I could rate my experience with Volkswagen of Orland Park and my sales representative, Eric Davidson, on a scale of 1-10, I would give the dealership and Eric a 12! VW of Orland Park has outstanding cus Park and my sales representative, Eric Davidson, on a scale of 1-10, I would give the dealership and Eric a 12! VW of Orland Park has outstanding customer service and they really make me feel like family. I always have an enjoyable experience when I go and have in fact recommended not only VW to my family, friends, and strangers but also VW of Orland Park and of course Eric. Kind regards, Collette K. Walton More